Bruce Kozey
sid_gleichner-damore@yahoo.com
Showing 1 - 35 of 35
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 55507191 | Return after 30-day window | Solved | Normal | Bruce Kozey | — |  Mr. Lonie Hudson | — | 6h | ○Sent, no reply | — | — | — | Apr 27, 2026 | - | |
| 30188214 | Price match request | Solved | Normal | Bruce Kozey | — |  Ignatius Cummerata | Social | — | 5h | ⊘Not fired | — | — | — | Apr 21, 2026 | - |
| 41031584 | Cancel subscription / Auto-replenish | Solved | Normal | Bruce Kozey | — |  Julie Hodkiewicz | vipappshade-match | 19h | ●Responded | 5/5 | — | — | Mar 27, 2026 | - | |
| 29920914 | Allergic reaction concern | Closed | Normal | Bruce Kozey | — |  Amely Pacocha | Chat | vipreturnsbopis | 13h | ●Responded | 9/11 | — | — | Mar 9, 2026 | Mar 15, 2026 |
| 84732150 | Birthday gift not received | Solved | High | Bruce Kozey | — | Amely Pacocha | Phone | influencersamplesshade-match | 2d 17h | ⊘Not fired | — | — | — | Mar 7, 2026 | - |
| 50383814 | Influencer code not working | Solved | Normal | Bruce Kozey | — |  Faith Hilll | shipping | 1h | ○Sent, no reply | — | — | — | Mar 5, 2026 | - | |
| 36442036 | Return after 30-day window | Solved | Normal | Bruce Kozey | — |  Kip Schroeder IV | Chat | wholesalevipshade-match | 2d 13h | ●Responded | 7/11 | — | — | Feb 27, 2026 | - |
| 51324104 | Shipping cost question | Closed | Normal | Bruce Kozey | — |  Leonard Waters-Howell | Chat | app | 1h | ●Responded | 3/5 | — | — | Feb 27, 2026 | Mar 3, 2026 |
| 28803205 | Influencer code not working | Solved | Normal | Bruce Kozey | — | Ignatius Cummerata | Chat | shippingvipsamples | 1h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - |
| 70512225 | Missing samples in order | Solved | Normal | Bruce Kozey | — |  Chaz Renner | Chat | conversation-mockup | 8d 11h | ●Responded | 1/5 | 88 | Feb 5, 2026 | - | |
| 19644410 | Order arrived damaged | Solved | Normal | Bruce Kozey | — |  Garth Dooley | Phone | — | 21h | ○Sent, no reply | — | — | — | Jan 3, 2026 | - |
| 65257072 | Missing items in shipment | Solved | Normal | Bruce Kozey | — |  Miss Amber Hintz Sr. | Social | vipinfluencerfragrance | 2d 15h | ⊘Not fired | — | — | — | Dec 26, 2025 | - |
| 17712679 | Shipping cost question | Solved | Normal | Bruce Kozey | — |  Mr. Eliza Gerhold IV | Chat | shippingsamplesloyalty | 1d 10h | ○Sent, no reply | — | — | — | Dec 13, 2025 | - |
| 35916405 | Wrong shade sent | Open | Low | Bruce Kozey | — | Amely Pacocha | gift-cardshade-matchrefund | - | —Skipped | — | — | — | Dec 10, 2025 | - | |
| 83150121 | Where is my order? | Solved | Low | Bruce Kozey | — |  Mr. Skyla Trantow | loyaltyshade-matchfragrance | 3h | ○Sent, no reply | — | — | — | Dec 5, 2025 | - | |
| 86431194 | App login problem | Closed | Low | Bruce Kozey | — |  Darryl Jacobi | Chat | refundapp | 5h | ●Responded | 3/5 | — | — | Dec 2, 2025 | Dec 4, 2025 |
| 85341736 | Foundation match help | Pending | Low | Bruce Kozey | — |  Katrina Johns | Chat | — | - | —Skipped | — | — | — | Nov 9, 2025 | - |
| 96937730 | Klarna / Afterpay split issue | Closed | Normal | Bruce Kozey | — |  Vilma Gusikowski | Chat | — | 2h | ⊘Not fired | — | — | — | Nov 6, 2025 | Nov 11, 2025 |
| 60528152 | Return after 30-day window | Solved | Normal | Bruce Kozey | — | Faith Hilll | shippingwholesale | 22h | ○Sent, no reply | — | — | — | Nov 2, 2025 | - | |
| 77594926 | Return after 30-day window | Open | Normal | Bruce Kozey | — |  Jacklyn Dare | Chat | — | - | —Skipped | — | — | — | Oct 31, 2025 | - |
| 41925827 | Loyalty points not posting | Pending | Low | Bruce Kozey | — | Garth Dooley | Phone | influencerloyaltyshade-match | - | —Skipped | — | — | — | Oct 8, 2025 | - |
| 55077620 | Allergic reaction concern | Solved | Normal | Bruce Kozey | — | Darryl Jacobi | Chat | appdamagedreturns | 1d 13h | ○Sent, no reply | — | — | — | Oct 7, 2025 | - |
| 54833385 | Foundation match help | Solved | Normal | Bruce Kozey | — |  Tommy Kuvalis | Chat | — | 21h | ○Sent, no reply | — | — | — | Sep 12, 2025 | - |
| 18956229 | Where is my order? | Closed | Normal | Bruce Kozey | — |  Steve O'Conner | Chat | bopisloyalty | 5h | ○Sent, no reply | — | — | — | Aug 14, 2025 | Aug 20, 2025 |
| 44696184 | Refund not received | Pending | High | Bruce Kozey | — | Katrina Johns | Chat | bopis | - | —Skipped | — | — | — | Aug 9, 2025 | - |
| 65749279 | Question about product ingredients | Open | Normal | Bruce Kozey | — |  Dr. Mandy McLaughlin | bopisgift-card | - | —Skipped | — | — | — | Aug 4, 2025 | - | |
| 13776007 | App crashes at checkout | Solved | Normal | Bruce Kozey | — | Julie Hodkiewicz | Chat | app | 4h | ●Responded | 10/11 | — | — | Jul 29, 2025 | - |
| 44206890 | Influencer code not working | Closed | Urgent | Bruce Kozey | — | Chaz Renner | Chat | — | 6h | ○Sent, no reply | — | — | — | Jul 13, 2025 | Jul 18, 2025 |
| 39540042 | Gift card balance question | Closed | Normal | Bruce Kozey | — |  Mr. Cade Senger | fragrance | 3h | ●Responded | 4/5 | — | — | Jul 9, 2025 | Jul 16, 2025 | |
| 10564321 | Store experience feedback | Solved | Normal | Bruce Kozey | — | Darryl Jacobi | shippingshade-matchsamples | 18h | ●Responded | 5/5 | — | — | Jul 9, 2025 | - | |
| 62654619 | Wholesale order question | Closed | Low | Bruce Kozey | — | Miss Amber Hintz Sr. | Chat | gift-card | 4h | ○Sent, no reply | — | — | — | Jul 1, 2025 | Jul 2, 2025 |
| 71760433 | Cancel subscription / Auto-replenish | Solved | Normal | Bruce Kozey | — | Leonard Waters-Howell | wholesale | 4h | ●Responded | 10/11 | — | — | Jun 25, 2025 | - | |
| 15254616 | Influencer code not working | Solved | Normal | Bruce Kozey | — | Vilma Gusikowski | vipinfluencer | 2h | ●Responded | 5/5 | — | — | Jun 12, 2025 | - | |
| 35246251 | Lost package follow-up | Closed | Normal | Bruce Kozey | — | Miss Amber Hintz Sr. | Social | — | 9h | ⊘Not fired | — | — | — | Jun 4, 2025 | Jun 10, 2025 |
| 95295412 | Wholesale order question | Closed | High | Bruce Kozey | — | Jacklyn Dare | Phone | vipwholesaledamaged | 5h | ●Responded | 5/5 | — | — | Jun 4, 2025 | Jun 7, 2025 |