Britney Kilback-Bartell
cedric.ryan@yahoo.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 2/5 | Took five days to get a reply. Then they couldn't even help with the return. | 13075724Return after 30-day window | Britney Kilback-Bartell |  Oscar O'Hara | Apr 15, 2026, 9:28 PM |
| 3/5 | Signup was straightforward. The quiz didn't really match me. | 75909493Klarna / Afterpay split issue | Britney Kilback-Bartell |  Darryl Jacobi | Mar 15, 2026, 7:12 AM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 82707663Store experience feedback | Britney Kilback-Bartell |  Katrina Johns | Jan 2, 2026, 7:04 PM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 38195038Lost package follow-up | Britney Kilback-Bartell |  Chaz Renner | Jan 1, 2026, 2:50 AM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 11065378Where is my order? | Britney Kilback-Bartell |  Steve O'Conner | Nov 25, 2025, 9:15 AM |
| 5/5 | Reset my password and reordered without losing my cart. Beautifully done. | 47199780Refund not received | Britney Kilback-Bartell |  Kip Schroeder IV | Nov 13, 2025, 9:52 PM |
| 1/11 | Wouldn't recommend after the return debacle I went through. | 50596167Gift card balance question | Britney Kilback-Bartell | Darryl Jacobi | Nov 2, 2025, 8:07 PM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 47858737Restock alert for backorder | Britney Kilback-Bartell |  Ignatius Cummerata | Oct 10, 2025, 10:46 AM |
| 5/5 | Their chatbot actually solved my problem before a human was needed. | 92614967App crashes at checkout | Britney Kilback-Bartell | Ignatius Cummerata | Sep 21, 2025, 4:43 AM |
| 4/5 | Resolved fine. Agent had to look up my purchase, took a minute. | 88027248Cancel subscription / Auto-replenish | Britney Kilback-Bartell |  Miss Amber Hintz Sr. | Sep 18, 2025, 2:42 AM |
| 5/5 | Got my Insider perks set up in under a minute. | 60773643App crashes at checkout | Britney Kilback-Bartell |  Jacklyn Dare | Sep 13, 2025, 3:22 PM |
| 10/11 | Bloom understands what a beauty customer actually wants. | 66514636BOPIS order cancelled at store | Britney Kilback-Bartell |  Yazmin Jast | Sep 13, 2025, 11:30 AM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 10664819BOPIS pickup not ready | Britney Kilback-Bartell | Katrina Johns | Aug 28, 2025, 10:50 PM |
| 1/5 | Insider status was downgraded incorrectly and no one will fix it. | 18242789Store experience feedback | Britney Kilback-Bartell |  Kaela Friesen | Jul 29, 2025, 5:10 PM |