Britney Kilback-Bartell
cedric.ryan@yahoo.com
Showing 1 - 43 of 43
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 98259594 | Loyalty points not posting | Solved | Normal | — | fragrancebopis | 3d 13h | ○Sent, no reply | — | — | — | May 13, 2026 | - | |||
| 31221231 | Discount code not working | Pending | Normal | — | Chat | gift-cardbopis | - | —Skipped | — | — | — | Apr 28, 2026 | - | ||
| 13075724 | Return after 30-day window | Solved | Low | — | Phone | — | 2d 22h | ●Responded | 2/5 | — | — | Apr 11, 2026 | - | ||
| 45468554 | Insider tier issue | Solved | Normal | — | shipping | 3h | ○Sent, no reply | — | — | — | Apr 2, 2026 | - | |||
| 03650786 | Missing samples in order | Solved | High | — | returnsfragrance | 1d 9h | ○Sent, no reply | — | — | — | Mar 31, 2026 | - | |||
| 75909493 | Klarna / Afterpay split issue | Closed | Low | — | refund | 1d 18h | ●Responded | 3/5 | — | — | Mar 12, 2026 | Mar 17, 2026 | |||
| 31643756 | Shipping cost question | Solved | High | — | — | 1d | ○Sent, no reply | — | — | — | Mar 11, 2026 | - | |||
| 14401864 | App login problem | Solved | High | — | shippingvip | 9h | ○Sent, no reply | — | — | — | Mar 10, 2026 | - | |||
| 01592258 | Shipping cost question | Closed | Normal | — | Chat | shippinggift-card | 2d 2h | ○Sent, no reply | — | — | — | Feb 6, 2026 | Feb 9, 2026 | ||
| 16637813 | Missing items in shipment | Solved | Normal | — | Phone | refundapp | 4h | ○Sent, no reply | — | — | — | Jan 15, 2026 | - | ||
| 70007520 | Discount code not working | Solved | Normal | — | Chat | — | 5h | ○Sent, no reply | — | — | — | Jan 14, 2026 | - | ||
| 61738524 | BOPIS pickup not ready | Solved | Normal | — | Chat | — | 3h | ○Sent, no reply | — | — | — | Jan 9, 2026 | - | ||
| 71078688 | Where is my order? | Pending | Normal | — | — | - | —Skipped | — | — | — | Jan 8, 2026 | - | |||
| 82707663 | Store experience feedback | Solved | High | — | shade-matchreturnsbopis | 11h | ●Responded | 5/5 | — | — | Jan 1, 2026 | - | |||
| 38195038 | Lost package follow-up | Closed | Normal | — | vip | 20h | ●Responded | 5/5 | — | — | Dec 29, 2025 | Jan 2, 2026 | |||
| 78563450 | Wrong shade sent | Closed | High | — | fragranceinfluencer | 23h | ⊘Not fired | — | — | — | Dec 10, 2025 | Dec 18, 2025 | |||
| 43620110 | Klarna / Afterpay split issue | Pending | High | — | Chat | loyaltydamaged | - | —Skipped | — | — | — | Dec 10, 2025 | - | ||
| 11065378 | Where is my order? | Solved | Normal | — | Chat | shade-match | 2h | ●Responded | 10/11 | — | — | Nov 24, 2025 | - | ||
| 47199780 | Refund not received | Closed | Normal | — | loyalty | 1h | ●Responded | 5/5 | — | — | Nov 13, 2025 | Nov 14, 2025 | |||
| 03225688 | Wholesale order question | Closed | Low | — | influencerappshipping | 2d 7h | ○Sent, no reply | — | — | — | Nov 12, 2025 | Nov 17, 2025 | |||
| 50596167 | Gift card balance question | Closed | Normal | — | samplesfragranceinfluencer | 22h | ●Responded | 1/11 | — | — | Nov 1, 2025 | Nov 6, 2025 | |||
| 71647979 | Birthday gift not received | Solved | Normal | — | Chat | samplesloyalty | 23h | ⊘Not fired | — | — | — | Oct 15, 2025 | - | ||
| 47858737 | Restock alert for backorder | Solved | High | — | Chat | damagedshade-matchinfluencer | 6h | ●Responded | 5/5 | — | — | Oct 9, 2025 | - | ||
| 92614967 | App crashes at checkout | Solved | Low | — | Chat | — | 21h | ●Responded | 5/5 | — | — | Sep 18, 2025 | - | ||
| 88027248 | Cancel subscription / Auto-replenish | Solved | Urgent | — | Chat | samplesvipapp | 3h | ●Responded | 4/5 | — | — | Sep 17, 2025 | - | ||
| 60773643 | App crashes at checkout | Solved | High | — | shippingfragrancesamples | 14h | ●Responded | 5/5 | — | — | Sep 12, 2025 | - | |||
| 66514636 | BOPIS order cancelled at store | Solved | Normal | — | Phone | damagedrefundfragrance | 10h | ●Responded | 10/11 | — | — | Sep 12, 2025 | - | ||
| 66382304 | Missing items in shipment | Solved | Normal | — | Social | refundloyaltysamples | 19h | ⊘Not fired | — | — | — | Sep 5, 2025 | - | ||
| 10664819 | BOPIS pickup not ready | Closed | Low | — | Phone | influencersamplesrefund | 6h | ●Responded | 5/5 | — | — | Aug 27, 2025 | Sep 3, 2025 | ||
| 62702902 | Question about product ingredients | Pending | Normal | — | wholesaleshippinggift-card | - | —Skipped | — | — | — | Aug 22, 2025 | - | |||
| 10422001 | Klarna / Afterpay split issue | Solved | Normal | — | fragrance | 1d 14h | ○Sent, no reply | — | — | — | Aug 18, 2025 | - | |||
| 93604404 | Cancel subscription / Auto-replenish | Solved | Low | — | wholesalefragrance | 6h | ○Sent, no reply | — | — | — | Aug 17, 2025 | - | |||
| 10274817 | Lost package follow-up | Solved | High | — | loyaltybopis | 3d 17h | ○Sent, no reply | — | — | — | Jul 29, 2025 | - | |||
| 18242789 | Store experience feedback | Solved | Urgent | — | — | 1h | ●Responded | 1/5 | — | — | Jul 29, 2025 | - | |||
| 32651163 | Refund not received | Closed | Normal | — | loyaltyreturnsvip | 8d 11h | ○Sent, no reply | — | — | — | Jul 28, 2025 | Aug 11, 2025 | |||
| 27107189 | Pro discount enrollment | Closed | Normal | — | — | 6h | ○Sent, no reply | — | — | — | Jul 26, 2025 | Jul 31, 2025 | |||
| 45537919 | Where is my order? | Closed | Normal | — | Chat | wholesaleshade-matchrefund | 1h | ⊘Not fired | — | — | — | Jul 4, 2025 | Jul 9, 2025 | ||
| 07393909 | Where is my order? | Closed | Low | — | Social | gift-cardbopis | 8h | ⊘Not fired | — | — | — | Jun 24, 2025 | Jun 26, 2025 | ||
| 85907215 | Cancel subscription / Auto-replenish | Solved | Low | — | Chat | — | 1h | ○Sent, no reply | — | — | — | Jun 21, 2025 | - | ||
| 36483561 | Restock alert for backorder | Solved | Normal | — | Social | — | 1d 22h | ⊘Not fired | — | — | — | Jun 16, 2025 | - | ||
| 15971088 | Lost package follow-up | Solved | Normal | — | Social | — | 6d 23h | ⊘Not fired | — | — | — | Jun 15, 2025 | - | ||
| 32928378 | Lost package follow-up | Solved | Normal | — | Chat | returnsloyaltyapp | 2h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | ||
| 58110640 | Order arrived damaged | Solved | Normal | — | Chat | loyalty | 3h | ○Sent, no reply | — | — | — | May 29, 2025 | - |