Kaitlin Weber
mina_stroman71@gmail.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Better packaging — less plastic. | 56487548Insider tier issue | Kaitlin Weber |  Tommy Kuvalis | May 2, 2026, 9:09 AM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 44203133Influencer code not working | Kaitlin Weber |  Ignatius Cummerata | Mar 28, 2026, 10:12 PM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 09669405Restock alert for backorder | Kaitlin Weber |  Leonard Waters-Howell | Feb 19, 2026, 5:27 AM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 02637012Pro discount enrollment | Kaitlin Weber |  Darryl Jacobi | Jan 23, 2026, 7:05 AM |
| 4/5 | Liked it overall. The first push notification came too soon after signup. | 09929713Address change after shipping | Kaitlin Weber |  Amely Pacocha | Dec 13, 2025, 6:43 PM |
| 5/5 | Reset my password and reordered without losing my cart. Beautifully done. | 96060662Foundation match help | Kaitlin Weber | Darryl Jacobi | Nov 15, 2025, 9:47 PM |
| 1/5 | Insider status was downgraded incorrectly and no one will fix it. | 52499836Store experience feedback | Kaitlin Weber |  Lily Raynor | Nov 8, 2025, 9:58 PM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 30958653Refund not received | Kaitlin Weber | Lily Raynor | Oct 1, 2025, 5:20 AM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 60933558Missing samples in order | Kaitlin Weber |  Yazmin Jast | Sep 8, 2025, 11:36 AM |
| 1/5 | Spent over an hour on chat and got nowhere. | 85114315Return after 30-day window | Kaitlin Weber |  Eula McKenzie | Aug 27, 2025, 8:38 AM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 18763352Address change after shipping | Kaitlin Weber |  Kip Schroeder IV | Aug 8, 2025, 11:29 AM |
| 5/5 | Their chatbot actually solved my problem before a human was needed. | 54278672BOPIS pickup not ready | Kaitlin Weber | Amely Pacocha | Aug 6, 2025, 2:01 PM |
| 5/5 | Improve the BOPIS experience in stores. | 51024892Wrong shade sent | Kaitlin Weber |  Chaz Renner | Jul 30, 2025, 7:35 PM |
| 5/5 | Loved the quiz, loved the recommendations, loved the gift. | 63150734Cancel subscription / Auto-replenish | Kaitlin Weber |  Faith Hilll | Jul 4, 2025, 4:56 PM |
| 5/5 | First app open and I already feel like a VIP. Lovely. | 24491621Shipping cost question | Kaitlin Weber | Leonard Waters-Howell | Jun 17, 2025, 11:36 PM |