Ross Heathcote
delmer.gerhold@yahoo.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/11 | Customer service made me feel like I was being scammed for filing a return. | 61661729Foundation match help | Ross Heathcote |  Eula McKenzie | May 22, 2026, 7:36 PM |
| 4/5 | Good onboarding. Wish there were a few more shade options in the quiz. | 13871862Allergic reaction concern | Ross Heathcote |  Mr. Eliza Gerhold IV | May 1, 2026, 3:16 PM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 60817058App crashes at checkout | Ross Heathcote |  Darryl Jacobi | Mar 24, 2026, 9:59 PM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 66430165Foundation match help | Ross Heathcote |  Jacklyn Dare | Feb 23, 2026, 12:51 PM |
| 10/11 | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 48844112Item authenticity concern | Ross Heathcote |  Mr. Lonie Hudson | Jan 29, 2026, 2:43 PM |
| 9/11 | Already referred three friends. They all love it too. | 85063259Lost package follow-up | Ross Heathcote |  Tommy Kuvalis | Jan 13, 2026, 11:32 AM |
| 4/5 | Solid first impression. The welcome email was a little overwhelming. | 60434872Where is my order? | Ross Heathcote | Tommy Kuvalis | Dec 19, 2025, 5:28 AM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 71834139App login problem | Ross Heathcote |  Kip Schroeder IV | Nov 26, 2025, 9:16 PM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 68964292Item authenticity concern | Ross Heathcote |  Mr. Cade Senger | Oct 25, 2025, 7:24 PM |
| 1/5 | They accused me of returning fraudulent items. Never coming back. | 45528104Loyalty points not posting | Ross Heathcote | Jacklyn Dare | Aug 19, 2025, 10:37 AM |
| 10/11 | Bloom understands what a beauty customer actually wants. | 14217824App crashes at checkout | Ross Heathcote |  Vilma Gusikowski | Jul 17, 2025, 2:20 AM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 64183212Insider tier issue | Ross Heathcote |  Miss Amber Hintz Sr. | Jul 8, 2025, 8:44 AM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 51662900Missing samples in order | Ross Heathcote | Eula McKenzie | Jul 6, 2025, 6:00 PM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 25372372Influencer code not working | Ross Heathcote | Miss Amber Hintz Sr. | Jun 14, 2025, 1:53 AM |
| 1/5 | They accused me of returning fraudulent items. Never coming back. | 63908572Insider tier issue | Ross Heathcote |  Lily Raynor | Jun 3, 2025, 5:23 AM |
| 2/5 | App kept crashing during the return flow. Eventually had to call. | 51568243Shipping cost question | Ross Heathcote |  Steve O'Conner | Jun 2, 2025, 6:54 AM |