Shelley Kerluke
ruby83@yahoo.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | The selection, the service, the app — all top tier. | 61454192Insider tier issue | Shelley Kerluke |  Amely Pacocha | May 4, 2026, 8:39 AM |
| 1/5 | Order was a gift, arrived two weeks late and damaged, and no one cared. | 19703542Missing samples in order | Shelley Kerluke |  Vilma Gusikowski | Apr 14, 2026, 6:04 PM |
| 5/5 | Onboarding hit all the right notes. Made me actually want to engage with the brand. | 44935424Missing items in shipment | Shelley Kerluke |  Ignatius Cummerata | Mar 21, 2026, 3:27 PM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 44015492Return after 30-day window | Shelley Kerluke |  Faith Hilll | Feb 21, 2026, 2:04 PM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 04027726Klarna / Afterpay split issue | Shelley Kerluke |  Jacklyn Dare | Feb 18, 2026, 10:26 AM |
| 4/5 | Got my issue handled. Slightly long wait but the agent more than made up for it. | 91639939Cancel order request | Shelley Kerluke |  Mr. Eliza Gerhold IV | Feb 6, 2026, 6:34 PM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 93650208App login problem | Shelley Kerluke |  Kaela Friesen | Jan 7, 2026, 4:06 AM |
| 4/5 | Nice intro. The routine builder felt rushed. | 84238514Missing samples in order | Shelley Kerluke |  Julie Hodkiewicz | Nov 2, 2025, 4:35 PM |
| 1/5 | Spent hours on chat over a week, never got a real answer. | 66555172Allergic reaction concern | Shelley Kerluke |  Mr. Cade Senger | Oct 19, 2025, 3:49 PM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 03988713Item authenticity concern | Shelley Kerluke | Mr. Eliza Gerhold IV | Sep 3, 2025, 11:52 AM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 25523312Refund not received | Shelley Kerluke | Faith Hilll | Jul 20, 2025, 4:28 PM |
| 1/5 | I will never recommend this brand again. Truly terrible support. | 19934889Wrong shade sent | Shelley Kerluke |  Miss Amber Hintz Sr. | Jul 16, 2025, 5:51 AM |
| 3/5 | Average. Got a partial refund instead of full and didn't really get why. | 26637671Cancel subscription / Auto-replenish | Shelley Kerluke |  Leonard Waters-Howell | Jul 6, 2025, 3:38 PM |
| 10/11 | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 05945180Pro discount enrollment | Shelley Kerluke |  Tommy Kuvalis | Jun 12, 2025, 8:45 PM |