Shelley Kerluke
ruby83@yahoo.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61454192 | Insider tier issue | Closed | Normal | Shelley Kerluke | — |  Amely Pacocha | damagedsamplesbopis | 3h | ●Responded | 10/11 | — | — | May 2, 2026 | May 8, 2026 | |
| 56993272 | Address change after shipping | Solved | Normal | Shelley Kerluke | — |  Kaela Friesen | shipping | 4h | ○Sent, no reply | — | — | — | Apr 15, 2026 | - | |
| 19703542 | Missing samples in order | Solved | Low | Shelley Kerluke | — |  Vilma Gusikowski | Chat | vipfragrance | 2h | ●Responded | 1/5 | — | — | Apr 14, 2026 | - |
| 87992090 | Question about product ingredients | Solved | Normal | Shelley Kerluke | — |  Mr. Cade Senger | Chat | shippingdamagedinfluencer | 3d 22h | ○Sent, no reply | — | — | — | Apr 10, 2026 | - |
| 93648998 | Item authenticity concern | Solved | Normal | Shelley Kerluke | — |  Chaz Renner | Chat | appreturnsgift-card | 1d 4h | ○Sent, no reply | — | — | — | Apr 1, 2026 | - |
| 37549181 | Gift card balance question | Closed | Normal | Shelley Kerluke | — | Kaela Friesen | Chat | samplesapp | 1h | ○Sent, no reply | — | — | — | Mar 28, 2026 | Mar 29, 2026 |
| 30927680 | BOPIS pickup not ready | Solved | Urgent | Shelley Kerluke | — |  Mr. Skyla Trantow | Chat | — | 12h | ○Sent, no reply | — | — | — | Mar 28, 2026 | - |
| 62515167 | Foundation match help | Solved | Urgent | Shelley Kerluke | — | Kaela Friesen | Chat | wholesalebopis | 4h | ○Sent, no reply | — | — | — | Mar 25, 2026 | - |
| 44935424 | Missing items in shipment | Solved | Low | Shelley Kerluke | — |  Ignatius Cummerata | vip | 23h | ●Responded | 5/5 | — | — | Mar 20, 2026 | - | |
| 42937379 | Order arrived damaged | Solved | Normal | Shelley Kerluke | — |  Julie Hodkiewicz | Chat | — | 2d 14h | ○Sent, no reply | — | — | — | Mar 11, 2026 | - |
| 44015492 | Return after 30-day window | Closed | Normal | Shelley Kerluke | — |  Faith Hilll | — | 4h | ●Responded | 5/5 | — | — | Feb 20, 2026 | Feb 24, 2026 | |
| 04027726 | Klarna / Afterpay split issue | Solved | Normal | Shelley Kerluke | — |  Jacklyn Dare | Chat | samples | 4h | ●Responded | 5/5 | — | — | Feb 17, 2026 | - |
| 04417526 | Discount code not working | Pending | Low | Shelley Kerluke | — | Kaela Friesen | sampleswholesalevip | - | —Skipped | — | — | — | Feb 12, 2026 | - | |
| 91639939 | Cancel order request | Solved | High | Shelley Kerluke | — |  Mr. Eliza Gerhold IV | bopisloyaltysamples | 1h | ●Responded | 4/5 | — | — | Feb 6, 2026 | - | |
| 09736184 | Shipping cost question | Solved | High | Shelley Kerluke | — | Faith Hilll | gift-card | 5h | ⊘Not fired | — | — | — | Jan 31, 2026 | - | |
| 81381405 | Missing items in shipment | Pending | Normal | Shelley Kerluke | — |  Katrina Johns | Social | viprefund | - | —Skipped | — | — | — | Jan 14, 2026 | - |
| 25323066 | Order arrived damaged | Closed | Normal | Shelley Kerluke | — |  Garth Dooley | Phone | vipshade-match | 3h | ○Sent, no reply | — | — | — | Jan 8, 2026 | Jan 11, 2026 |
| 93650208 | App login problem | Closed | High | Shelley Kerluke | — | Kaela Friesen | Phone | — | 6h | ●Responded | 5/5 | — | — | Jan 5, 2026 | Jan 7, 2026 |
| 45531014 | App login problem | Solved | Normal | Shelley Kerluke | — | Jacklyn Dare | Chat | — | 2d 7h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - |
| 34410963 | Klarna / Afterpay split issue | Closed | Low | Shelley Kerluke | — |  Eula McKenzie | Phone | refund | 2d 3h | ○Sent, no reply | — | — | — | Dec 24, 2025 | Dec 29, 2025 |
| 21570022 | Item authenticity concern | Solved | Normal | Shelley Kerluke | — | Vilma Gusikowski | Chat | samplesdamagedshade-match | 11h | ○Sent, no reply | — | — | — | Dec 10, 2025 | - |
| 95619882 | Influencer code not working | Pending | Normal | Shelley Kerluke | — | Garth Dooley | Chat | fragrancesamples | - | —Skipped | — | — | — | Dec 2, 2025 | - |
| 03738428 | Gift card balance question | Open | Normal | Shelley Kerluke | — | Faith Hilll | Chat | — | - | —Skipped | — | — | — | Dec 2, 2025 | - |
| 84238514 | Missing samples in order | Solved | Normal | Shelley Kerluke | — | Julie Hodkiewicz | refundapp | 2d | ●Responded | 4/5 | — | — | Oct 31, 2025 | - | |
| 19108807 | Wholesale order question | Open | Normal | Shelley Kerluke | — |  Lily Raynor | damaged | - | —Skipped | — | — | — | Oct 30, 2025 | - | |
| 66555172 | Allergic reaction concern | Closed | Low | Shelley Kerluke | — | Mr. Cade Senger | wholesalerefundgift-card | 2d 13h | ●Responded | 1/5 | — | — | Oct 15, 2025 | Oct 19, 2025 | |
| 98855388 | Gift card balance question | Solved | Normal | Shelley Kerluke | — | Chaz Renner | Phone | — | 6h | ○Sent, no reply | — | — | — | Oct 7, 2025 | - |
| 50504975 | Missing samples in order | Solved | Normal | Shelley Kerluke | — | Katrina Johns | influencer | 17h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - | |
| 58425984 | Cancel order request | Solved | High | Shelley Kerluke | — |  Miss Amber Hintz Sr. | gift-card | 3h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | |
| 54289554 | Return after 30-day window | Solved | Normal | Shelley Kerluke | — |  Darryl Jacobi | fragranceinfluencerbopis | 7h | ○Sent, no reply | — | — | — | Sep 12, 2025 | - | |
| 34506319 | Order arrived damaged | Solved | Normal | Shelley Kerluke | — | Eula McKenzie | returns | 4h | ○Sent, no reply | — | — | — | Sep 10, 2025 | - | |
| 03988713 | Item authenticity concern | Closed | Urgent | Shelley Kerluke | — | Mr. Eliza Gerhold IV | shade-matchgift-card | 23h | ●Responded | 4/5 | — | — | Sep 1, 2025 | Sep 7, 2025 | |
| 48020578 | Birthday gift not received | Solved | Low | Shelley Kerluke | — | Mr. Eliza Gerhold IV | Chat | vipshippingapp | 2d 2h | ⊘Not fired | — | — | — | Aug 31, 2025 | - |
| 23721226 | Allergic reaction concern | Solved | Normal | Shelley Kerluke | — |  Steve O'Conner | Chat | shippingbopisshade-match | 3h | ○Sent, no reply | — | — | — | Aug 25, 2025 | - |
| 13924634 | Order arrived damaged | Solved | Normal | Shelley Kerluke | — |  Leonard Waters-Howell | damagedsamplesreturns | 4h | ⊘Not fired | — | — | — | Jul 23, 2025 | - | |
| 25523312 | Refund not received | Closed | Normal | Shelley Kerluke | — | Faith Hilll | — | 17h | ●Responded | 5/5 | — | — | Jul 18, 2025 | Jul 21, 2025 | |
| 54816175 | BOPIS pickup not ready | Closed | Normal | Shelley Kerluke | — |  Yazmin Jast | — | 4h | ⊘Not fired | — | — | — | Jul 18, 2025 | Jul 24, 2025 | |
| 19934889 | Wrong shade sent | Solved | Normal | Shelley Kerluke | — | Miss Amber Hintz Sr. | Chat | app | 2d 23h | ●Responded | 1/5 | — | — | Jul 11, 2025 | - |
| 26637671 | Cancel subscription / Auto-replenish | Solved | High | Shelley Kerluke | — | Leonard Waters-Howell | shipping | 2d 6h | ●Responded | 3/5 | — | — | Jul 2, 2025 | - | |
| 13784013 | Lost package follow-up | Solved | High | Shelley Kerluke | — | Jacklyn Dare | — | 18h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | |
| 05945180 | Pro discount enrollment | Solved | Normal | Shelley Kerluke | — |  Tommy Kuvalis | wholesaleshipping | 5h | ●Responded | 10/11 | — | — | Jun 11, 2025 | - | |
| 09652687 | Address change after shipping | Pending | Normal | Shelley Kerluke | — | Jacklyn Dare | Chat | fragrancereturns | - | —Skipped | — | — | — | Jun 2, 2025 | - |