Laurie Pagac
dora_stiedemann@gmail.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 78179858Cancel subscription / Auto-replenish | Laurie Pagac |  Eula McKenzie | Apr 16, 2026, 2:57 AM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 75177646Restock alert for backorder | Laurie Pagac |  Oscar O'Hara | Apr 12, 2026, 3:56 PM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 60038739Discount code not working | Laurie Pagac |  Miss Amber Hintz Sr. | Mar 14, 2026, 4:03 PM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 48201653Missing samples in order | Laurie Pagac |  Lily Raynor | Feb 24, 2026, 7:11 PM |
| 2/5 | Agent didn't actually solve the issue, just told me to wait. | 03083396Refund not received | Laurie Pagac |  Mr. Eliza Gerhold IV | Feb 22, 2026, 8:26 PM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 34072533Price match request | Laurie Pagac | Oscar O'Hara | Jan 11, 2026, 11:34 AM |
| 4/5 | Resolved fine. Agent had to look up my purchase, took a minute. | 37851362BOPIS pickup not ready | Laurie Pagac |  Garth Dooley | Dec 4, 2025, 4:36 PM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 47622366Insider tier issue | Laurie Pagac | Miss Amber Hintz Sr. | Dec 1, 2025, 11:12 PM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 89252997Loyalty points not posting | Laurie Pagac | Mr. Eliza Gerhold IV | Oct 29, 2025, 10:06 AM |
| 3/5 | Required more steps than it should have for a simple shade exchange. | 45338516Lost package follow-up | Laurie Pagac |  Leonard Waters-Howell | Oct 27, 2025, 7:43 PM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 64078399Missing items in shipment | Laurie Pagac | Oscar O'Hara | Oct 15, 2025, 10:46 PM |
| 4/11 | The app is slow and buggy now. Lost trust in the brand. | 72510103Cancel subscription / Auto-replenish | Laurie Pagac | Leonard Waters-Howell | Oct 4, 2025, 10:53 AM |
| 9/11 | Love everything about it. The Insider program is genuinely valuable. | 27368159Question about product ingredients | Laurie Pagac | Oscar O'Hara | Jul 12, 2025, 2:02 AM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 10249612App crashes at checkout | Laurie Pagac |  Kaela Friesen | Jun 6, 2025, 10:42 AM |