Mr. Brendan Tillman
vickie54@yahoo.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 09135699Cancel order request | Mr. Brendan Tillman |  Mr. Skyla Trantow | Apr 21, 2026, 3:35 AM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 17259165Foundation match help | Mr. Brendan Tillman |  Mr. Eliza Gerhold IV | Feb 3, 2026, 5:46 AM |
| 2/5 | Tried to charge me a restocking fee on a product they sent in the wrong color. | 73985740Missing samples in order | Mr. Brendan Tillman |  Eula McKenzie | Dec 20, 2025, 12:39 PM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 63817363Wholesale order question | Mr. Brendan Tillman |  Dr. Mandy McLaughlin | Dec 15, 2025, 12:50 PM |
| 5/5 | Best welcome experience I've had from any beauty brand. | 85307668Foundation match help | Mr. Brendan Tillman |  Jacklyn Dare | Dec 5, 2025, 1:47 AM |
| 5/5 | Tapped through the app and had my replacement on the way in 30 seconds. | 81956934Item authenticity concern | Mr. Brendan Tillman |  Mr. Lonie Hudson | Oct 22, 2025, 11:01 PM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 25989857Gift card balance question | Mr. Brendan Tillman |  Katrina Johns | Oct 14, 2025, 10:11 PM |
| 4/5 | Pleasant experience. App is great, website still a bit clunky on mobile. | 90631642Cancel subscription / Auto-replenish | Mr. Brendan Tillman |  Amely Pacocha | Oct 2, 2025, 12:56 AM |
| 2/5 | They closed my ticket without resolving it. Had to open a new one. | 54235769Store experience feedback | Mr. Brendan Tillman |  Chaz Renner | Sep 30, 2025, 12:05 PM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 59160405Discount code not working | Mr. Brendan Tillman | Mr. Eliza Gerhold IV | Sep 12, 2025, 11:11 AM |
| 4/5 | Refund process was straightforward, just took a beat to find the right link. | 53773871Restock alert for backorder | Mr. Brendan Tillman |  Kaela Friesen | Aug 5, 2025, 8:37 AM |
| 1/5 | Faster shipping would make me shop here exclusively. | 62413520Question about product ingredients | Mr. Brendan Tillman |  Mr. Cade Senger | Aug 4, 2025, 3:30 AM |
| 2/5 | Tried to charge me a restocking fee on a product they sent in the wrong color. | 24482913Influencer code not working | Mr. Brendan Tillman | Eula McKenzie | Aug 2, 2025, 1:34 PM |
| 5/5 | Such a delightful first impression. Already shopping. | 08475426Question about product ingredients | Mr. Brendan Tillman |  Leonard Waters-Howell | Jul 1, 2025, 8:26 PM |
| 9/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 63018280Cancel subscription / Auto-replenish | Mr. Brendan Tillman |  Tommy Kuvalis | May 28, 2025, 4:11 AM |