Luz Kertzmann
carole6@yahoo.com
Showing 1 - 17 of 17
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | The selection, the service, the app — all top tier. | 29205895Lost package follow-up | Luz Kertzmann |  Oscar O'Hara | Apr 11, 2026, 3:22 AM |
| 3/5 | Decent enough. Wish there was a guided tour of the app. | 14992502Birthday gift not received | Luz Kertzmann |  Amely Pacocha | Feb 5, 2026, 1:30 PM |
| 9/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 58567229Address change after shipping | Luz Kertzmann |  Miss Amber Hintz Sr. | Feb 5, 2026, 12:38 AM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 74738230Klarna / Afterpay split issue | Luz Kertzmann |  Vilma Gusikowski | Jan 22, 2026, 6:29 AM |
| 9/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 52655117Item authenticity concern | Luz Kertzmann |  Dr. Mandy McLaughlin | Dec 29, 2025, 5:02 AM |
| 4/5 | Smooth signup. The intro samples took a week to arrive but they were great. | 47586673Question about product ingredients | Luz Kertzmann |  Ignatius Cummerata | Dec 25, 2025, 7:55 AM |
| 1/5 | Order was a gift, arrived two weeks late and damaged, and no one cared. | 61195431Cancel order request | Luz Kertzmann |  Mr. Skyla Trantow | Dec 18, 2025, 1:06 AM |
| 7/11 | I shop here for some categories, not others. | 39542421Where is my order? | Luz Kertzmann |  Kaela Friesen | Oct 17, 2025, 11:16 AM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 97670662Allergic reaction concern | Luz Kertzmann |  Mr. Cade Senger | Sep 26, 2025, 2:44 PM |
| 9/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 56356607Shipping cost question | Luz Kertzmann |  Garth Dooley | Sep 23, 2025, 10:46 AM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 95368765BOPIS order cancelled at store | Luz Kertzmann |  Jacklyn Dare | Sep 5, 2025, 8:25 AM |
| 1/11 | Quality of CS team has dropped. Used to be great. | 62904974Lost package follow-up | Luz Kertzmann | Kaela Friesen | Sep 3, 2025, 2:30 PM |
| 2/5 | Tried to charge me a restocking fee on a product they sent in the wrong color. | 30987958Question about product ingredients | Luz Kertzmann |  Mr. Eliza Gerhold IV | Jul 31, 2025, 7:13 PM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 04568821Influencer code not working | Luz Kertzmann | Vilma Gusikowski | Jun 27, 2025, 2:07 PM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 71845365Question about product ingredients | Luz Kertzmann | Mr. Cade Senger | Jun 7, 2025, 9:23 AM |
| 4/5 | Got my issue handled. Slightly long wait but the agent more than made up for it. | 68667531Refund not received | Luz Kertzmann | Garth Dooley | May 31, 2025, 2:51 AM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 57764198Discount code not working | Luz Kertzmann |  Yazmin Jast | May 29, 2025, 9:11 PM |