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CustomersLuz Kertzmann

Luz Kertzmann

carole6@yahoo.com
Tickets46Responses17
Showing 1 - 46 of 46
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Channel
Tags
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Survey state
Response
QA
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Created
Closed
62897769Address change after shippingClosedUrgentLuz Kertzmann—Julie HodkiewiczEmail—1d 13h○Sent, no reply———May 5, 2026May 10, 2026
03219876Discount code not workingOpenNormalLuz Kertzmann—Lily RaynorSocial
apployalty
-—Skipped———May 2, 2026-
76588827Gift card balance questionSolvedNormalLuz Kertzmann—Faith HilllEmail
app
2h○Sent, no reply———Apr 15, 2026-
29205895Lost package follow-upSolvedNormalLuz Kertzmann—Oscar O'HaraEmail—2h●Responded10/11——Apr 9, 2026-
09566337BOPIS pickup not readySolvedNormalLuz Kertzmann—Ignatius CummerataEmail
gift-cardrefundvip
4h⊘Not fired———Apr 7, 2026-
26025216Allergic reaction concernSolvedNormalLuz Kertzmann—Mr. Eliza Gerhold IVEmail
samplesapp
9d 17h○Sent, no reply———Mar 13, 2026-
17149366Item authenticity concernPendingNormalLuz Kertzmann—Garth DooleyEmail—-—Skipped———Mar 6, 2026-
72021517Shipping cost questionSolvedHighLuz Kertzmann—Leonard Waters-HowellSocial—5h⊘Not fired———Mar 5, 2026-
26080631Wholesale order questionSolvedNormalLuz Kertzmann—Amely PacochaEmail
samplesreturnsbopis
3h○Sent, no reply———Feb 25, 2026-
22477950Cancel subscription / Auto-replenishSolvedLowLuz Kertzmann—Garth DooleyEmail
shipping
9h⊘Not fired———Feb 23, 2026-
00885672Return after 30-day windowClosedNormalLuz Kertzmann—Mr. Lonie HudsonEmail
wholesaledamaged
4h○Sent, no reply———Feb 19, 2026Feb 25, 2026
37727718Item authenticity concernPendingLowLuz Kertzmann—Jacklyn DareChat—-—Skipped———Feb 13, 2026-
14992502Birthday gift not receivedSolvedNormalLuz Kertzmann—Amely PacochaChat—1h●Responded3/5——Feb 4, 2026-
58567229Address change after shippingSolvedNormalLuz Kertzmann—Miss Amber Hintz Sr.Chat
app
5h●Responded9/11——Feb 3, 2026-
26340840Missing items in shipmentPendingNormalLuz Kertzmann—Tommy KuvalisEmail
samples
-—Skipped———Feb 2, 2026-
21636092App crashes at checkoutSolvedNormalLuz Kertzmann—Kip Schroeder IVEmail
shipping
1h○Sent, no reply———Jan 24, 2026-
74738230Klarna / Afterpay split issueClosedNormalLuz Kertzmann—Vilma GusikowskiChat—15h●Responded5/5——Jan 20, 2026Jan 22, 2026
39114631Missing items in shipmentSolvedHighLuz Kertzmann—Ignatius CummerataPhone—4h○Sent, no reply———Jan 13, 2026-
40364908Gift card balance questionClosedLowLuz Kertzmann—Yazmin JastEmail
bopis
1d⊘Not fired———Jan 2, 2026Jan 10, 2026
52655117Item authenticity concernSolvedNormalLuz Kertzmann—Dr. Mandy McLaughlinEmail
shippingreturnsbopis
2d 9h●Responded9/11——Dec 25, 2025-
47586673Question about product ingredientsSolvedNormalLuz Kertzmann—Ignatius CummerataEmail
damaged
10h●Responded4/5——Dec 23, 2025-
61195431Cancel order requestSolvedNormalLuz Kertzmann—Mr. Skyla TrantowEmail
samplesapp
7d 8h●Responded1/5——Dec 10, 2025-
00214020Foundation match helpClosedHighLuz Kertzmann—Darryl JacobiEmail
shipping
15h○Sent, no reply———Nov 4, 2025Nov 11, 2025
39542421Where is my order?SolvedHighLuz Kertzmann—Kaela FriesenEmail
wholesaleinfluencersamples
1d 6h●Responded7/11——Oct 14, 2025-
54704132BOPIS pickup not readySolvedLowLuz Kertzmann—Katrina JohnsChat
shade-matchapp
20h○Sent, no reply———Oct 4, 2025-
25791619App login problemSolvedNormalLuz Kertzmann—Lily RaynorEmail
gift-card
2h○Sent, no reply———Oct 3, 2025-
97670662Allergic reaction concernSolvedNormalLuz Kertzmann—Mr. Cade SengerChat
samplesinfluencer
20h●Responded5/5——Sep 24, 2025-
09790671Discount code not workingPendingNormalLuz Kertzmann—Mr. Lonie HudsonEmail
wholesaleshade-matchsamples
-—Skipped———Sep 23, 2025-
64557519BOPIS order cancelled at storePendingNormalLuz Kertzmann—Miss Amber Hintz Sr.Email
vipgift-card
-—Skipped———Sep 23, 2025-
56356607Shipping cost questionSolvedNormalLuz Kertzmann—Garth DooleyEmail
vipshade-match
1d●Responded9/11——Sep 20, 2025-
55714206Wholesale order questionOpenNormalLuz Kertzmann—Katrina JohnsEmail
loyaltyshipping
-—Skipped———Sep 17, 2025-
63326343Loyalty points not postingSolvedLowLuz Kertzmann—Mr. Eliza Gerhold IVPhone
gift-cardloyalty
22h○Sent, no reply———Sep 17, 2025-
98027359App crashes at checkoutClosedUrgentLuz Kertzmann—Julie HodkiewiczChat
gift-cardreturns
15h○Sent, no reply———Sep 12, 2025Sep 15, 2025
95368765BOPIS order cancelled at storeSolvedNormalLuz Kertzmann—Jacklyn DareEmail—13h●Responded5/5——Sep 4, 2025-
62904974Lost package follow-upSolvedNormalLuz Kertzmann—Kaela FriesenEmail
wholesaleloyalty
5h●Responded1/11——Sep 1, 2025-
30987958Question about product ingredientsSolvedLowLuz Kertzmann—Mr. Eliza Gerhold IVEmail—3h●Responded2/5——Jul 31, 2025-
96760040Address change after shippingPendingLowLuz Kertzmann—Faith HilllChat
damagedshipping
-—Skipped———Jul 10, 2025-
92168684Address change after shippingSolvedNormalLuz Kertzmann—Kip Schroeder IVChat
shippingrefund
2h○Sent, no reply———Jul 3, 2025-
73081938Insider tier issueSolvedNormalLuz Kertzmann—Steve O'ConnerEmail
bopis
6h⊘Not fired———Jun 28, 2025-
55351974Where is my order?ClosedNormalLuz Kertzmann—Dr. Mandy McLaughlinEmail
wholesalevipfragrance
2h○Sent, no reply———Jun 25, 2025Jun 30, 2025
04568821Influencer code not workingClosedNormalLuz Kertzmann—Vilma GusikowskiEmail
vipshippingapp
1d 2h●Responded4/5——Jun 24, 2025Jun 30, 2025
53632607Lost package follow-upSolvedNormalLuz Kertzmann—Mr. Skyla TrantowEmail—3h○Sent, no reply———Jun 11, 2025-
01984272Insider tier issueClosedNormalLuz Kertzmann—Mr. Eliza Gerhold IVChat
returns
1d 3h○Sent, no reply———Jun 6, 2025Jun 13, 2025
71845365Question about product ingredientsClosedNormalLuz Kertzmann—Mr. Cade SengerEmail—12h●Responded5/5——Jun 6, 2025Jun 8, 2025
57764198Discount code not workingSolvedNormalLuz Kertzmann—Yazmin JastChat
appdamagedrefund
3h●Responded4/5——May 28, 2025-
68667531Refund not receivedClosedLowLuz Kertzmann—Garth DooleyEmail
vipinfluencer
2d 13h●Responded4/5——May 27, 2025Jun 3, 2025
Page 1 of 1

Properties

Customer
Name
Luz Kertzmann
Email
carole6@yahoo.com
Loyalty tier
Insider
Company
—
Skin type
combination
Loyalty points
14,104
Lifetime spend
74
Last purchase
Feb 25, 2026
Skin tone
light-medium
Foundation shade
26N
Skin concerns
anti-aging, fine-lines, redness
Allergies / restrictions
—
Favorite brands
—
YTD spend
1,177
App installed
No
App last opened
May 11, 2026
Email subscribed
—
Marketing segment
new-customer
Last purchase amount
—
Total orders
2
Preferred category
—
Tickets
Tickets
46
Last seen
May 5, 2026
Responses
Avg rating
5.12