Luz Kertzmann
carole6@yahoo.com
Showing 1 - 46 of 46
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 62897769 | Address change after shipping | Closed | Urgent | Luz Kertzmann | — |  Julie Hodkiewicz | — | 1d 13h | ○Sent, no reply | — | — | — | May 5, 2026 | May 10, 2026 | |
| 03219876 | Discount code not working | Open | Normal | Luz Kertzmann | — |  Lily Raynor | Social | apployalty | - | —Skipped | — | — | — | May 2, 2026 | - |
| 76588827 | Gift card balance question | Solved | Normal | Luz Kertzmann | — |  Faith Hilll | app | 2h | ○Sent, no reply | — | — | — | Apr 15, 2026 | - | |
| 29205895 | Lost package follow-up | Solved | Normal | Luz Kertzmann | — |  Oscar O'Hara | — | 2h | ●Responded | 10/11 | — | — | Apr 9, 2026 | - | |
| 09566337 | BOPIS pickup not ready | Solved | Normal | Luz Kertzmann | — |  Ignatius Cummerata | gift-cardrefundvip | 4h | ⊘Not fired | — | — | — | Apr 7, 2026 | - | |
| 26025216 | Allergic reaction concern | Solved | Normal | Luz Kertzmann | — |  Mr. Eliza Gerhold IV | samplesapp | 9d 17h | ○Sent, no reply | — | — | — | Mar 13, 2026 | - | |
| 17149366 | Item authenticity concern | Pending | Normal | Luz Kertzmann | — |  Garth Dooley | — | - | —Skipped | — | — | — | Mar 6, 2026 | - | |
| 72021517 | Shipping cost question | Solved | High | Luz Kertzmann | — |  Leonard Waters-Howell | Social | — | 5h | ⊘Not fired | — | — | — | Mar 5, 2026 | - |
| 26080631 | Wholesale order question | Solved | Normal | Luz Kertzmann | — |  Amely Pacocha | samplesreturnsbopis | 3h | ○Sent, no reply | — | — | — | Feb 25, 2026 | - | |
| 22477950 | Cancel subscription / Auto-replenish | Solved | Low | Luz Kertzmann | — | Garth Dooley | shipping | 9h | ⊘Not fired | — | — | — | Feb 23, 2026 | - | |
| 00885672 | Return after 30-day window | Closed | Normal | Luz Kertzmann | — |  Mr. Lonie Hudson | wholesaledamaged | 4h | ○Sent, no reply | — | — | — | Feb 19, 2026 | Feb 25, 2026 | |
| 37727718 | Item authenticity concern | Pending | Low | Luz Kertzmann | — |  Jacklyn Dare | Chat | — | - | —Skipped | — | — | — | Feb 13, 2026 | - |
| 14992502 | Birthday gift not received | Solved | Normal | Luz Kertzmann | — | Amely Pacocha | Chat | — | 1h | ●Responded | 3/5 | — | — | Feb 4, 2026 | - |
| 58567229 | Address change after shipping | Solved | Normal | Luz Kertzmann | — |  Miss Amber Hintz Sr. | Chat | app | 5h | ●Responded | 9/11 | — | — | Feb 3, 2026 | - |
| 26340840 | Missing items in shipment | Pending | Normal | Luz Kertzmann | — |  Tommy Kuvalis | samples | - | —Skipped | — | — | — | Feb 2, 2026 | - | |
| 21636092 | App crashes at checkout | Solved | Normal | Luz Kertzmann | — |  Kip Schroeder IV | shipping | 1h | ○Sent, no reply | — | — | — | Jan 24, 2026 | - | |
| 74738230 | Klarna / Afterpay split issue | Closed | Normal | Luz Kertzmann | — |  Vilma Gusikowski | Chat | — | 15h | ●Responded | 5/5 | — | — | Jan 20, 2026 | Jan 22, 2026 |
| 39114631 | Missing items in shipment | Solved | High | Luz Kertzmann | — | Ignatius Cummerata | Phone | — | 4h | ○Sent, no reply | — | — | — | Jan 13, 2026 | - |
| 40364908 | Gift card balance question | Closed | Low | Luz Kertzmann | — |  Yazmin Jast | bopis | 1d | ⊘Not fired | — | — | — | Jan 2, 2026 | Jan 10, 2026 | |
| 52655117 | Item authenticity concern | Solved | Normal | Luz Kertzmann | — |  Dr. Mandy McLaughlin | shippingreturnsbopis | 2d 9h | ●Responded | 9/11 | — | — | Dec 25, 2025 | - | |
| 47586673 | Question about product ingredients | Solved | Normal | Luz Kertzmann | — | Ignatius Cummerata | damaged | 10h | ●Responded | 4/5 | — | — | Dec 23, 2025 | - | |
| 61195431 | Cancel order request | Solved | Normal | Luz Kertzmann | — |  Mr. Skyla Trantow | samplesapp | 7d 8h | ●Responded | 1/5 | — | — | Dec 10, 2025 | - | |
| 00214020 | Foundation match help | Closed | High | Luz Kertzmann | — |  Darryl Jacobi | shipping | 15h | ○Sent, no reply | — | — | — | Nov 4, 2025 | Nov 11, 2025 | |
| 39542421 | Where is my order? | Solved | High | Luz Kertzmann | — |  Kaela Friesen | wholesaleinfluencersamples | 1d 6h | ●Responded | 7/11 | — | — | Oct 14, 2025 | - | |
| 54704132 | BOPIS pickup not ready | Solved | Low | Luz Kertzmann | — |  Katrina Johns | Chat | shade-matchapp | 20h | ○Sent, no reply | — | — | — | Oct 4, 2025 | - |
| 25791619 | App login problem | Solved | Normal | Luz Kertzmann | — | Lily Raynor | gift-card | 2h | ○Sent, no reply | — | — | — | Oct 3, 2025 | - | |
| 97670662 | Allergic reaction concern | Solved | Normal | Luz Kertzmann | — |  Mr. Cade Senger | Chat | samplesinfluencer | 20h | ●Responded | 5/5 | — | — | Sep 24, 2025 | - |
| 09790671 | Discount code not working | Pending | Normal | Luz Kertzmann | — | Mr. Lonie Hudson | wholesaleshade-matchsamples | - | —Skipped | — | — | — | Sep 23, 2025 | - | |
| 64557519 | BOPIS order cancelled at store | Pending | Normal | Luz Kertzmann | — | Miss Amber Hintz Sr. | vipgift-card | - | —Skipped | — | — | — | Sep 23, 2025 | - | |
| 56356607 | Shipping cost question | Solved | Normal | Luz Kertzmann | — | Garth Dooley | vipshade-match | 1d | ●Responded | 9/11 | — | — | Sep 20, 2025 | - | |
| 55714206 | Wholesale order question | Open | Normal | Luz Kertzmann | — | Katrina Johns | loyaltyshipping | - | —Skipped | — | — | — | Sep 17, 2025 | - | |
| 63326343 | Loyalty points not posting | Solved | Low | Luz Kertzmann | — | Mr. Eliza Gerhold IV | Phone | gift-cardloyalty | 22h | ○Sent, no reply | — | — | — | Sep 17, 2025 | - |
| 98027359 | App crashes at checkout | Closed | Urgent | Luz Kertzmann | — | Julie Hodkiewicz | Chat | gift-cardreturns | 15h | ○Sent, no reply | — | — | — | Sep 12, 2025 | Sep 15, 2025 |
| 95368765 | BOPIS order cancelled at store | Solved | Normal | Luz Kertzmann | — | Jacklyn Dare | — | 13h | ●Responded | 5/5 | — | — | Sep 4, 2025 | - | |
| 62904974 | Lost package follow-up | Solved | Normal | Luz Kertzmann | — | Kaela Friesen | wholesaleloyalty | 5h | ●Responded | 1/11 | — | — | Sep 1, 2025 | - | |
| 30987958 | Question about product ingredients | Solved | Low | Luz Kertzmann | — | Mr. Eliza Gerhold IV | — | 3h | ●Responded | 2/5 | — | — | Jul 31, 2025 | - | |
| 96760040 | Address change after shipping | Pending | Low | Luz Kertzmann | — | Faith Hilll | Chat | damagedshipping | - | —Skipped | — | — | — | Jul 10, 2025 | - |
| 92168684 | Address change after shipping | Solved | Normal | Luz Kertzmann | — | Kip Schroeder IV | Chat | shippingrefund | 2h | ○Sent, no reply | — | — | — | Jul 3, 2025 | - |
| 73081938 | Insider tier issue | Solved | Normal | Luz Kertzmann | — |  Steve O'Conner | bopis | 6h | ⊘Not fired | — | — | — | Jun 28, 2025 | - | |
| 55351974 | Where is my order? | Closed | Normal | Luz Kertzmann | — | Dr. Mandy McLaughlin | wholesalevipfragrance | 2h | ○Sent, no reply | — | — | — | Jun 25, 2025 | Jun 30, 2025 | |
| 04568821 | Influencer code not working | Closed | Normal | Luz Kertzmann | — | Vilma Gusikowski | vipshippingapp | 1d 2h | ●Responded | 4/5 | — | — | Jun 24, 2025 | Jun 30, 2025 | |
| 53632607 | Lost package follow-up | Solved | Normal | Luz Kertzmann | — | Mr. Skyla Trantow | — | 3h | ○Sent, no reply | — | — | — | Jun 11, 2025 | - | |
| 01984272 | Insider tier issue | Closed | Normal | Luz Kertzmann | — | Mr. Eliza Gerhold IV | Chat | returns | 1d 3h | ○Sent, no reply | — | — | — | Jun 6, 2025 | Jun 13, 2025 |
| 71845365 | Question about product ingredients | Closed | Normal | Luz Kertzmann | — | Mr. Cade Senger | — | 12h | ●Responded | 5/5 | — | — | Jun 6, 2025 | Jun 8, 2025 | |
| 57764198 | Discount code not working | Solved | Normal | Luz Kertzmann | — | Yazmin Jast | Chat | appdamagedrefund | 3h | ●Responded | 4/5 | — | — | May 28, 2025 | - |
| 68667531 | Refund not received | Closed | Low | Luz Kertzmann | — | Garth Dooley | vipinfluencer | 2d 13h | ●Responded | 4/5 | — | — | May 27, 2025 | Jun 3, 2025 |