Ayana Hane
trisha_gleichner81@yahoo.com
Showing 1 - 18 of 18
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/11 | Had a terrible refund experience. Would steer friends elsewhere. | 91494746BOPIS pickup not ready | Ayana Hane |  Lily Raynor | May 16, 2026, 2:19 PM |
| 5/5 | Such a delightful first impression. Already shopping. | 27786832Missing items in shipment | Ayana Hane |  Mr. Lonie Hudson | Apr 15, 2026, 1:29 AM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 85636715Allergic reaction concern | Ayana Hane | Lily Raynor | Mar 18, 2026, 1:06 PM |
| 4/5 | Got there in the end. The chat went in circles for a bit. | 76562673Wrong shade sent | Ayana Hane |  Mr. Cade Senger | Jan 10, 2026, 10:18 AM |
| 3/5 | Slow but eventually got there. Could have been a one-message fix. | 87820351Loyalty points not posting | Ayana Hane | Lily Raynor | Jan 4, 2026, 10:34 PM |
| 2/5 | Onboarding was clunky. Quiz kept resetting. | 85763073Missing items in shipment | Ayana Hane |  Garth Dooley | Dec 31, 2025, 10:53 AM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 24060184Where is my order? | Ayana Hane |  Amely Pacocha | Dec 19, 2025, 1:43 PM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 78580185Return after 30-day window | Ayana Hane |  Kip Schroeder IV | Nov 15, 2025, 10:19 PM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 27211600Address change after shipping | Ayana Hane | Garth Dooley | Oct 31, 2025, 5:24 PM |
| 1/5 | Spent over an hour on chat and got nowhere. | 34616027Item authenticity concern | Ayana Hane |  Mr. Skyla Trantow | Oct 14, 2025, 5:22 PM |
| 5/5 | Integrate the wishlist with stock alerts. | 24085279Cancel subscription / Auto-replenish | Ayana Hane |  Yazmin Jast | Oct 8, 2025, 8:11 AM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 46883332Address change after shipping | Ayana Hane | Mr. Skyla Trantow | Sep 30, 2025, 12:23 AM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 77047278Pro discount enrollment | Ayana Hane |  Vilma Gusikowski | Sep 18, 2025, 12:33 AM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 80829784Gift card balance question | Ayana Hane | Mr. Lonie Hudson | Sep 5, 2025, 1:59 PM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 16216169Wrong shade sent | Ayana Hane |  Ignatius Cummerata | Aug 21, 2025, 12:10 AM |
| 9/11 | Big fan. Their customer service has saved me more than once. | 79542743Birthday gift not received | Ayana Hane |  Steve O'Conner | Jul 11, 2025, 2:23 AM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 92704601Gift card balance question | Ayana Hane |  Dr. Mandy McLaughlin | Jun 28, 2025, 12:11 PM |
| 5/5 | Loved the quiz, loved the recommendations, loved the gift. | 77344619Return after 30-day window | Ayana Hane |  Leonard Waters-Howell | Jun 9, 2025, 12:41 AM |