Mr. Ian Schuppe-Stamm
ezra26@gmail.com
Showing 1 - 30 of 30
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 12087529 | Pro discount enrollment | Solved | Normal | Mr. Ian Schuppe-Stamm | — |  Mr. Lonie Hudson | Chat | — | 2h | ○Sent, no reply | — | — | — | May 11, 2026 | - |
| 66890507 | Wrong shade sent | Solved | Normal | Mr. Ian Schuppe-Stamm | — |  Darryl Jacobi | bopisdamagedshade-match | 2d 18h | ⊘Not fired | — | — | — | May 9, 2026 | - | |
| 74398424 | Pro discount enrollment | Solved | Normal | Mr. Ian Schuppe-Stamm | — |  Yazmin Jast | — | 6h | ●Responded | 5/5 | — | — | May 1, 2026 | - | |
| 67490201 | Store experience feedback | Pending | Low | Mr. Ian Schuppe-Stamm | — |  Lily Raynor | Chat | wholesalerefundgift-card | - | —Skipped | — | — | — | Apr 13, 2026 | - |
| 97357181 | Insider tier issue | Solved | Normal | Mr. Ian Schuppe-Stamm | — |  Amely Pacocha | — | 8d 20h | ○Sent, no reply | — | — | — | Apr 10, 2026 | - | |
| 89044695 | Lost package follow-up | Closed | Normal | Mr. Ian Schuppe-Stamm | — |  Julie Hodkiewicz | — | 6h | ●Responded | 4/11 | — | — | Apr 7, 2026 | Apr 14, 2026 | |
| 56166081 | Klarna / Afterpay split issue | Pending | High | Mr. Ian Schuppe-Stamm | — | Amely Pacocha | Chat | returnsloyaltyapp | - | —Skipped | — | — | — | Mar 26, 2026 | - |
| 28740662 | Shipping cost question | Solved | Urgent | Mr. Ian Schuppe-Stamm | — |  Oscar O'Hara | Chat | damaged | 2d | ●Responded | 3/5 | — | — | Mar 6, 2026 | - |
| 44399733 | Question about product ingredients | Solved | Normal | Mr. Ian Schuppe-Stamm | — |  Garth Dooley | fragrancerefund | 2h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - | |
| 05575317 | Wrong shade sent | Closed | Normal | Mr. Ian Schuppe-Stamm | — |  Tommy Kuvalis | Chat | samples | 6h | ●Responded | 3/5 | — | — | Feb 12, 2026 | Feb 14, 2026 |
| 54492273 | Item authenticity concern | Solved | Normal | Mr. Ian Schuppe-Stamm | — | Tommy Kuvalis | Chat | gift-card | 4h | ○Sent, no reply | — | — | — | Feb 5, 2026 | - |
| 83882170 | Return after 30-day window | Solved | Normal | Mr. Ian Schuppe-Stamm | — |  Ignatius Cummerata | damaged | 3d 3h | ○Sent, no reply | — | — | — | Jan 21, 2026 | - | |
| 36123828 | Missing items in shipment | Closed | Normal | Mr. Ian Schuppe-Stamm | — | Darryl Jacobi | Chat | samplesrefund | 1h | ○Sent, no reply | — | — | — | Jan 4, 2026 | Jan 9, 2026 |
| 02433365 | Wrong shade sent | Solved | Normal | Mr. Ian Schuppe-Stamm | — |  Eula McKenzie | Chat | influencervip | 2d 7h | ⊘Not fired | — | — | — | Dec 19, 2025 | - |
| 02230989 | Item authenticity concern | Solved | Normal | Mr. Ian Schuppe-Stamm | — | Mr. Lonie Hudson | — | 21h | ●Responded | 4/5 | — | — | Dec 8, 2025 | - | |
| 72511739 | Return after 30-day window | Solved | Normal | Mr. Ian Schuppe-Stamm | — | Ignatius Cummerata | Chat | refunddamaged | 4h | ○Sent, no reply | — | — | — | Nov 25, 2025 | - |
| 91768426 | Influencer code not working | Closed | Normal | Mr. Ian Schuppe-Stamm | — | Garth Dooley | Chat | wholesalefragrance | 2h | ⊘Not fired | — | — | — | Oct 28, 2025 | Nov 1, 2025 |
| 73902437 | Shipping cost question | Solved | Low | Mr. Ian Schuppe-Stamm | — | Amely Pacocha | — | 8h | ⊘Not fired | — | — | — | Sep 15, 2025 | - | |
| 56488572 | App crashes at checkout | Solved | Normal | Mr. Ian Schuppe-Stamm | — |  Dr. Mandy McLaughlin | refund | 4h | ●Responded | 4/5 | — | — | Aug 30, 2025 | - | |
| 92972890 | Wrong shade sent | Solved | Normal | Mr. Ian Schuppe-Stamm | — |  Mr. Cade Senger | influencer | 5h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - | |
| 13266585 | Question about product ingredients | Solved | Normal | Mr. Ian Schuppe-Stamm | — | Lily Raynor | Chat | fragrance | 6h | ○Sent, no reply | — | — | — | Jul 24, 2025 | - |
| 89476803 | Cancel subscription / Auto-replenish | Solved | Normal | Mr. Ian Schuppe-Stamm | — | Ignatius Cummerata | shade-matchshippingrefund | 2d 16h | ⊘Not fired | — | — | — | Jul 11, 2025 | - | |
| 94797529 | Influencer code not working | Solved | Normal | Mr. Ian Schuppe-Stamm | — | Garth Dooley | Chat | — | 2h | ●Responded | 10/11 | — | — | Jul 10, 2025 | - |
| 08554137 | App login problem | Solved | Normal | Mr. Ian Schuppe-Stamm | — |  Mr. Skyla Trantow | Chat | — | 19h | ⊘Not fired | — | — | — | Jun 25, 2025 | - |
| 93171560 | Order arrived damaged | Solved | Normal | Mr. Ian Schuppe-Stamm | — |  Vilma Gusikowski | gift-carddamaged | 5h | ⊘Not fired | — | — | — | Jun 24, 2025 | - | |
| 64156603 | Pro discount enrollment | Solved | Normal | Mr. Ian Schuppe-Stamm | — | Yazmin Jast | loyalty | 5h | ○Sent, no reply | — | — | — | Jun 23, 2025 | - | |
| 79277148 | Wholesale order question | Closed | Low | Mr. Ian Schuppe-Stamm | — | Darryl Jacobi | Chat | — | 10h | ○Sent, no reply | — | — | — | Jun 11, 2025 | Jun 13, 2025 |
| 14595056 | Insider tier issue | Solved | Normal | Mr. Ian Schuppe-Stamm | — | Ignatius Cummerata | vip | 18h | ○Sent, no reply | — | — | — | Jun 7, 2025 | - | |
| 23020670 | Discount code not working | Open | Low | Mr. Ian Schuppe-Stamm | — |  Faith Hilll | Phone | — | - | —Skipped | — | — | — | Jun 3, 2025 | - |
| 97924084 | Birthday gift not received | Closed | Normal | Mr. Ian Schuppe-Stamm | — | Faith Hilll | Social | loyaltybopisapp | 4h | ⊘Not fired | — | — | — | Jun 2, 2025 | Jun 6, 2025 |