Helga Kunde
carole.botsford28@yahoo.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Required more steps than it should have for a simple shade exchange. | 85992597Return after 30-day window | Helga Kunde |  Ignatius Cummerata | May 16, 2026, 7:53 AM |
| 4/5 | Generally happy. The fragrance sample they sent wasn't what I picked but close enough. | 25804864BOPIS order cancelled at store | Helga Kunde | Ignatius Cummerata | Apr 25, 2026, 12:50 PM |
| 10/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 14774184Address change after shipping | Helga Kunde | Ignatius Cummerata | Mar 10, 2026, 8:06 PM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 52308278Birthday gift not received | Helga Kunde |  Darryl Jacobi | Feb 18, 2026, 8:13 PM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 61402097Price match request | Helga Kunde |  Tommy Kuvalis | Jan 8, 2026, 2:24 PM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 16920770Question about product ingredients | Helga Kunde |  Mr. Cade Senger | Jan 8, 2026, 7:08 AM |
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 00599630Cancel subscription / Auto-replenish | Helga Kunde |  Chaz Renner | Nov 16, 2025, 3:42 AM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 86211071Discount code not working | Helga Kunde |  Vilma Gusikowski | Nov 14, 2025, 7:10 PM |
| 5/5 | Gift receipt issued instantly. No follow-up needed. | 08754354App crashes at checkout | Helga Kunde |  Mr. Lonie Hudson | Oct 17, 2025, 1:15 PM |
| 4/5 | Got there in the end. The chat went in circles for a bit. | 32137966App login problem | Helga Kunde |  Lily Raynor | Oct 2, 2025, 12:18 AM |
| 4/5 | Nice intro. The routine builder felt rushed. | 19639296BOPIS order cancelled at store | Helga Kunde |  Mr. Eliza Gerhold IV | Sep 3, 2025, 9:59 PM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 89134920Shipping cost question | Helga Kunde |  Steve O'Conner | Aug 20, 2025, 5:12 PM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 50487040Cancel order request | Helga Kunde | Steve O'Conner | Aug 15, 2025, 3:17 AM |
| 7/11 | The Insider program is okay. Not as good as some competitors. | 53566257Cancel subscription / Auto-replenish | Helga Kunde | Mr. Cade Senger | Aug 14, 2025, 8:54 AM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 51594713Where is my order? | Helga Kunde |  Kip Schroeder IV | Aug 3, 2025, 7:03 PM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 08741445Item authenticity concern | Helga Kunde |  Oscar O'Hara | May 29, 2025, 9:54 AM |