Hipolito Schroeder
claudia.windler33@yahoo.com
Showing 1 - 17 of 17
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 34689246Missing items in shipment | Hipolito Schroeder |  Faith Hilll | Apr 12, 2026, 3:49 AM |
| 5/5 | Easier returns from international addresses. | 07481745Gift card balance question | Hipolito Schroeder |  Julie Hodkiewicz | Apr 3, 2026, 12:43 AM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 01510050Price match request | Hipolito Schroeder |  Yazmin Jast | Mar 28, 2026, 2:50 PM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 93942149Birthday gift not received | Hipolito Schroeder |  Steve O'Conner | Feb 24, 2026, 9:03 AM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 63193339Shipping cost question | Hipolito Schroeder |  Eula McKenzie | Jan 16, 2026, 1:53 PM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 67259907BOPIS order cancelled at store | Hipolito Schroeder | Eula McKenzie | Jan 16, 2026, 1:34 AM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 48849583Cancel subscription / Auto-replenish | Hipolito Schroeder |  Oscar O'Hara | Nov 14, 2025, 1:39 PM |
| 10/11 | Love everything about it. The Insider program is genuinely valuable. | 18571006Return after 30-day window | Hipolito Schroeder |  Mr. Cade Senger | Nov 3, 2025, 3:35 PM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 91669925Loyalty points not posting | Hipolito Schroeder | Faith Hilll | Oct 8, 2025, 12:07 AM |
| 4/5 | Resolved fine. Agent had to look up my purchase, took a minute. | 73304596Question about product ingredients | Hipolito Schroeder |  Leonard Waters-Howell | Sep 17, 2025, 1:33 AM |
| 1/5 | Spent over an hour on chat and got nowhere. | 00348685Loyalty points not posting | Hipolito Schroeder | Oscar O'Hara | Aug 27, 2025, 9:48 PM |
| 1/5 | Insider status was downgraded incorrectly and no one will fix it. | 04969106BOPIS order cancelled at store | Hipolito Schroeder |  Tommy Kuvalis | Aug 18, 2025, 7:10 AM |
| 4/5 | Got there in the end. The chat went in circles for a bit. | 30909749Missing samples in order | Hipolito Schroeder |  Ignatius Cummerata | Aug 9, 2025, 8:15 PM |
| 7/11 | I like it but I also shop other places. | 83803274Loyalty points not posting | Hipolito Schroeder | Ignatius Cummerata | Aug 6, 2025, 5:18 PM |
| 1/5 | Worst customer service I've dealt with. Refund denied with no explanation. | 39613427BOPIS pickup not ready | Hipolito Schroeder |  Kaela Friesen | Jul 25, 2025, 12:01 PM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 74161937Price match request | Hipolito Schroeder |  Katrina Johns | Jul 20, 2025, 12:33 AM |
| 3/5 | Decent. The system seemed to be slowing them down more than the issue itself. | 40942297Insider tier issue | Hipolito Schroeder |  Amely Pacocha | Jul 2, 2025, 7:10 AM |