Felicia Reinger
Silver Lake Studios·magnus.goodwin@silverlakestudios.tv
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Amazing service! Sara helped me find the perfect foundation match over chat. | 70955879Price match request | Felicia Reinger |  Mr. Lonie Hudson | Mar 3, 2026, 8:17 PM |
| 9/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 72218307Missing items in shipment | Felicia Reinger |  Ignatius Cummerata | Mar 2, 2026, 3:32 PM |
| 9/11 | Big fan. Their customer service has saved me more than once. | 90196144Allergic reaction concern | Felicia Reinger |  Mr. Cade Senger | Feb 7, 2026, 11:02 PM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 85940693Return after 30-day window | Felicia Reinger |  Julie Hodkiewicz | Jan 13, 2026, 6:33 AM |
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 04000080App crashes at checkout | Felicia Reinger |  Steve O'Conner | Dec 3, 2025, 6:45 AM |
| 2/5 | Two weeks for a refund on an order that was lost in transit. | 45704033Store experience feedback | Felicia Reinger |  Jacklyn Dare | Oct 23, 2025, 9:08 AM |
| 5/5 | Such a delightful first impression. Already shopping. | 63437513Where is my order? | Felicia Reinger |  Amely Pacocha | Oct 11, 2025, 3:05 AM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 15004789Return after 30-day window | Felicia Reinger |  Miss Amber Hintz Sr. | Sep 26, 2025, 7:21 PM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 24135950Price match request | Felicia Reinger |  Kip Schroeder IV | Sep 23, 2025, 5:17 PM |
| 9/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 97231892Pro discount enrollment | Felicia Reinger | Jacklyn Dare | Sep 13, 2025, 9:08 PM |
| 4/5 | Improve the in-store digital experience. | 01477766Gift card balance question | Felicia Reinger |  Yazmin Jast | Sep 11, 2025, 9:09 PM |
| 4/5 | Resolved fine. Agent had to look up my purchase, took a minute. | 36148995Order arrived damaged | Felicia Reinger |  Lily Raynor | Jun 29, 2025, 8:00 PM |
| 5/5 | Amazing service! Sara helped me find the perfect foundation match over chat. | 49465510Address change after shipping | Felicia Reinger | Yazmin Jast | May 24, 2025, 4:44 AM |