Felicia Reinger
Silver Lake Studios·magnus.goodwin@silverlakestudios.tv
Showing 1 - 46 of 46
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 11475469 | Foundation match help | Closed | Normal | Felicia Reinger | Silver Lake Studios |  Miss Amber Hintz Sr. | Social | loyaltyshippingsamples | 22h | ⊘Not fired | — | — | — | May 20, 2026 | May 26, 2026 |
| 39017772 | Item authenticity concern | Solved | High | Felicia Reinger | Silver Lake Studios |  Amely Pacocha | Phone | refundloyalty | 11h | ○Sent, no reply | — | — | — | May 14, 2026 | - |
| 24823359 | Order arrived damaged | Closed | High | Felicia Reinger | Silver Lake Studios |  Kip Schroeder IV | wholesaleapp | 5h | ○Sent, no reply | — | — | — | Apr 16, 2026 | Apr 19, 2026 | |
| 38037014 | BOPIS order cancelled at store | Closed | Normal | Felicia Reinger | Silver Lake Studios |  Eula McKenzie | influencerappsamples | 17h | ○Sent, no reply | — | — | — | Mar 27, 2026 | Apr 2, 2026 | |
| 19738521 | Where is my order? | Solved | Low | Felicia Reinger | Silver Lake Studios |  Oscar O'Hara | — | 8d | ○Sent, no reply | — | — | — | Mar 27, 2026 | - | |
| 97730050 | Price match request | Closed | Normal | Felicia Reinger | Silver Lake Studios |  Lily Raynor | damaged | 2d 5h | ⊘Not fired | — | — | — | Mar 15, 2026 | Mar 24, 2026 | |
| 78544780 | Item authenticity concern | Closed | Normal | Felicia Reinger | Silver Lake Studios |  Leonard Waters-Howell | gift-cardwholesale | 4h | ○Sent, no reply | — | — | — | Mar 9, 2026 | Mar 13, 2026 | |
| 70955879 | Price match request | Solved | Normal | Felicia Reinger | Silver Lake Studios |  Mr. Lonie Hudson | appvipsamples | 1h | ●Responded | 5/5 | — | — | Mar 3, 2026 | - | |
| 72218307 | Missing items in shipment | Closed | Normal | Felicia Reinger | Silver Lake Studios |  Ignatius Cummerata | — | 2h | ●Responded | 9/11 | — | — | Feb 28, 2026 | Mar 2, 2026 | |
| 33749992 | Restock alert for backorder | Closed | Low | Felicia Reinger | Silver Lake Studios |  Faith Hilll | Chat | loyalty | 19h | ○Sent, no reply | — | — | — | Feb 11, 2026 | Feb 17, 2026 |
| 90196144 | Allergic reaction concern | Solved | Normal | Felicia Reinger | Silver Lake Studios |  Mr. Cade Senger | wholesale | 9h | ●Responded | 9/11 | — | — | Feb 6, 2026 | - | |
| 60178996 | Insider tier issue | Solved | Normal | Felicia Reinger | Silver Lake Studios |  Garth Dooley | Chat | — | 1h | ⊘Not fired | — | — | — | Jan 16, 2026 | - |
| 85940693 | Return after 30-day window | Closed | Normal | Felicia Reinger | Silver Lake Studios |  Julie Hodkiewicz | Chat | fragranceinfluencer | 15h | ●Responded | 5/5 | — | — | Jan 12, 2026 | Jan 19, 2026 |
| 22952506 | Cancel subscription / Auto-replenish | Pending | Normal | Felicia Reinger | Silver Lake Studios | Miss Amber Hintz Sr. | refundvipshade-match | - | —Skipped | — | — | — | Dec 19, 2025 | - | |
| 58692325 | Pro discount enrollment | Solved | Low | Felicia Reinger | Silver Lake Studios | Mr. Cade Senger | shipping | 11h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - | |
| 77425604 | Allergic reaction concern | Closed | Normal | Felicia Reinger | Silver Lake Studios | Mr. Lonie Hudson | shippingloyaltyinfluencer | 4h | ○Sent, no reply | — | — | — | Dec 16, 2025 | Dec 22, 2025 | |
| 49141763 | Lost package follow-up | Solved | Normal | Felicia Reinger | Silver Lake Studios | Oscar O'Hara | influencer | 9h | ○Sent, no reply | — | — | — | Dec 12, 2025 | - | |
| 10213802 | Restock alert for backorder | Closed | Normal | Felicia Reinger | Silver Lake Studios |  Yazmin Jast | refundshade-match | 9d 12h | ○Sent, no reply | — | — | — | Dec 8, 2025 | Dec 25, 2025 | |
| 04000080 | App crashes at checkout | Solved | Normal | Felicia Reinger | Silver Lake Studios |  Steve O'Conner | returns | 1d 14h | ●Responded | 4/5 | — | — | Nov 30, 2025 | - | |
| 45812028 | Insider tier issue | Solved | Normal | Felicia Reinger | Silver Lake Studios | Steve O'Conner | Social | gift-card | 11h | ⊘Not fired | — | — | — | Nov 27, 2025 | - |
| 73186544 | Restock alert for backorder | Open | Normal | Felicia Reinger | Silver Lake Studios | Faith Hilll | shippinggift-card | - | —Skipped | — | — | — | Nov 18, 2025 | - | |
| 66771825 | Discount code not working | Closed | Normal | Felicia Reinger | Silver Lake Studios |  Darryl Jacobi | — | 1d 1h | ⊘Not fired | — | — | — | Nov 2, 2025 | Nov 4, 2025 | |
| 85736754 | Wrong shade sent | Solved | Low | Felicia Reinger | Silver Lake Studios |  Vilma Gusikowski | Chat | samplesshippingbopis | 1d | ○Sent, no reply | — | — | — | Oct 29, 2025 | - |
| 45704033 | Store experience feedback | Closed | High | Felicia Reinger | Silver Lake Studios |  Jacklyn Dare | Chat | — | 3h | ●Responded | 2/5 | — | — | Oct 21, 2025 | Oct 28, 2025 |
| 41744498 | Question about product ingredients | Open | High | Felicia Reinger | Silver Lake Studios |  Chaz Renner | Chat | samplesrefund | - | —Skipped | — | — | — | Oct 13, 2025 | - |
| 63437513 | Where is my order? | Solved | High | Felicia Reinger | Silver Lake Studios | Amely Pacocha | gift-carddamaged | 6h | ●Responded | 5/5 | — | — | Oct 9, 2025 | - | |
| 57948581 | BOPIS order cancelled at store | Solved | Normal | Felicia Reinger | Silver Lake Studios | Miss Amber Hintz Sr. | Chat | bopisfragrancereturns | 4h | ○Sent, no reply | — | — | — | Oct 4, 2025 | - |
| 50735860 | Store experience feedback | Solved | High | Felicia Reinger | Silver Lake Studios | Mr. Lonie Hudson | Chat | — | 14h | ○Sent, no reply | — | — | — | Sep 30, 2025 | - |
| 14750802 | Refund not received | Closed | High | Felicia Reinger | Silver Lake Studios |  Tommy Kuvalis | — | 6h | ○Sent, no reply | — | — | — | Sep 25, 2025 | Oct 1, 2025 | |
| 15004789 | Return after 30-day window | Solved | Normal | Felicia Reinger | Silver Lake Studios | Miss Amber Hintz Sr. | Phone | refundshipping | 21h | ●Responded | 5/5 | — | — | Sep 25, 2025 | - |
| 67009374 | App login problem | Solved | Normal | Felicia Reinger | Silver Lake Studios | Chaz Renner | Chat | damagedvipsamples | 21h | ○Sent, no reply | — | — | — | Sep 24, 2025 | - |
| 24135950 | Price match request | Solved | High | Felicia Reinger | Silver Lake Studios | Kip Schroeder IV | Chat | refund | 2d 14h | ●Responded | 4/5 | — | — | Sep 20, 2025 | - |
| 97231892 | Pro discount enrollment | Closed | Normal | Felicia Reinger | Silver Lake Studios | Jacklyn Dare | damagedsamples | 18h | ●Responded | 9/11 | — | — | Sep 12, 2025 | Sep 20, 2025 | |
| 90218761 | BOPIS order cancelled at store | Solved | High | Felicia Reinger | Silver Lake Studios | Faith Hilll | shippingshade-matchsamples | 12h | ⊘Not fired | — | — | — | Sep 8, 2025 | - | |
| 01477766 | Gift card balance question | Solved | Normal | Felicia Reinger | Silver Lake Studios | Yazmin Jast | bopisappdamaged | 3d | ●Responded | 4/5 | — | — | Sep 8, 2025 | - | |
| 01482340 | BOPIS pickup not ready | Pending | Normal | Felicia Reinger | Silver Lake Studios | Amely Pacocha | Chat | — | - | —Skipped | — | — | — | Aug 27, 2025 | - |
| 29343135 | Missing items in shipment | Solved | Urgent | Felicia Reinger | Silver Lake Studios | Tommy Kuvalis | — | 1d 8h | ○Sent, no reply | — | — | — | Aug 16, 2025 | - | |
| 21107011 | Birthday gift not received | Solved | Low | Felicia Reinger | Silver Lake Studios |  Kaela Friesen | Chat | — | 21h | ○Sent, no reply | — | — | — | Aug 14, 2025 | - |
| 29946167 | Missing samples in order | Solved | Normal | Felicia Reinger | Silver Lake Studios | Lily Raynor | influencergift-cardapp | 2d 9h | ○Sent, no reply | — | — | — | Aug 9, 2025 | - | |
| 83415269 | Address change after shipping | Closed | Normal | Felicia Reinger | Silver Lake Studios | Garth Dooley | Chat | samples | 18h | ○Sent, no reply | — | — | — | Aug 2, 2025 | Aug 8, 2025 |
| 06968465 | Discount code not working | Open | Urgent | Felicia Reinger | Silver Lake Studios | Garth Dooley | vipshade-matchrefund | - | —Skipped | — | — | — | Jul 31, 2025 | - | |
| 36148995 | Order arrived damaged | Closed | Normal | Felicia Reinger | Silver Lake Studios | Lily Raynor | Phone | — | 15h | ●Responded | 4/5 | — | — | Jun 27, 2025 | Jul 3, 2025 |
| 88766713 | Question about product ingredients | Solved | Normal | Felicia Reinger | Silver Lake Studios | Vilma Gusikowski | vipbopisapp | 6h | ○Sent, no reply | — | — | — | Jun 23, 2025 | - | |
| 69888018 | App crashes at checkout | Closed | High | Felicia Reinger | Silver Lake Studios | Garth Dooley | wholesaleshippinggift-card | 4h | ○Sent, no reply | — | — | — | Jun 18, 2025 | Jun 23, 2025 | |
| 66953142 | Cancel order request | Solved | Normal | Felicia Reinger | Silver Lake Studios | Julie Hodkiewicz | Chat | samples | 8d 10h | ○Sent, no reply | — | — | — | May 29, 2025 | - |
| 49465510 | Address change after shipping | Solved | High | Felicia Reinger | Silver Lake Studios | Yazmin Jast | samplesinfluencershade-match | 6h | ●Responded | 5/5 | — | — | May 23, 2025 | - |