Matthew Mann
glennie_oreilly46@yahoo.com
Showing 1 - 17 of 17
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 10145736Influencer code not working | Matthew Mann |  Darryl Jacobi | May 9, 2026, 11:33 AM |
| 2/5 | Long wait, then the agent disconnected without resolving anything. | 64181817BOPIS pickup not ready | Matthew Mann |  Jacklyn Dare | May 3, 2026, 12:56 AM |
| 3/5 | Slow but eventually got there. Could have been a one-message fix. | 35303483Birthday gift not received | Matthew Mann |  Dr. Mandy McLaughlin | Apr 29, 2026, 8:55 PM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 24582697Pro discount enrollment | Matthew Mann |  Leonard Waters-Howell | Apr 19, 2026, 7:28 AM |
| 3/5 | Average first experience. App is okay. | 68981488Store experience feedback | Matthew Mann | Darryl Jacobi | Mar 16, 2026, 1:31 AM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 99274647Missing samples in order | Matthew Mann |  Julie Hodkiewicz | Feb 24, 2026, 3:08 AM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 69227744Lost package follow-up | Matthew Mann |  Vilma Gusikowski | Feb 13, 2026, 10:45 PM |
| 3/5 | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 74966994Discount code not working | Matthew Mann | Dr. Mandy McLaughlin | Feb 13, 2026, 9:19 AM |
| 4/5 | Pleasant experience. App is great, website still a bit clunky on mobile. | 82269372Question about product ingredients | Matthew Mann |  Garth Dooley | Dec 4, 2025, 5:39 PM |
| 4/5 | Smooth chat. Just had to scroll to find the right help article first. | 70158721Influencer code not working | Matthew Mann | Vilma Gusikowski | Nov 18, 2025, 7:37 PM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 40218333Discount code not working | Matthew Mann |  Mr. Eliza Gerhold IV | Nov 17, 2025, 4:56 PM |
| 5/5 | Stop discontinuing products my routine depends on. | 46815087Foundation match help | Matthew Mann | Jacklyn Dare | Oct 30, 2025, 8:14 AM |
| 7/11 | The Insider program is okay. Not as good as some competitors. | 05214387Store experience feedback | Matthew Mann | Mr. Eliza Gerhold IV | Oct 25, 2025, 8:13 AM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 55016721Wholesale order question | Matthew Mann |  Kaela Friesen | Sep 11, 2025, 2:08 PM |
| 1/5 | Insider status was downgraded incorrectly and no one will fix it. | 64104376Wrong shade sent | Matthew Mann |  Kip Schroeder IV | Aug 27, 2025, 11:51 PM |
| 2/5 | Customer service has gone downhill. Used to love this brand. | 38888378Allergic reaction concern | Matthew Mann | Darryl Jacobi | Aug 24, 2025, 9:22 AM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 86953007Store experience feedback | Matthew Mann |  Ignatius Cummerata | Jun 25, 2025, 9:20 PM |