Matthew Mann
glennie_oreilly46@yahoo.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 38791089 | BOPIS order cancelled at store | Closed | Normal | Matthew Mann | — |  Katrina Johns | appinfluencer | 6h | ○Sent, no reply | — | — | — | May 17, 2026 | May 21, 2026 | |
| 52244893 | Restock alert for backorder | Solved | High | Matthew Mann | — |  Vilma Gusikowski | shipping | 14h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 10145736 | Influencer code not working | Solved | Normal | Matthew Mann | — |  Darryl Jacobi | Chat | influencerviployalty | 22h | ●Responded | 3/5 | — | — | May 6, 2026 | - |
| 64181817 | BOPIS pickup not ready | Solved | High | Matthew Mann | — |  Jacklyn Dare | — | 9h | ●Responded | 2/5 | — | — | May 2, 2026 | - | |
| 84166698 | Gift card balance question | Solved | Normal | Matthew Mann | — |  Amely Pacocha | wholesaleinfluencersamples | 15h | ○Sent, no reply | — | — | — | Apr 29, 2026 | - | |
| 98810738 | Lost package follow-up | Solved | Low | Matthew Mann | — |  Mr. Cade Senger | — | 1h | ○Sent, no reply | — | — | — | Apr 27, 2026 | - | |
| 35303483 | Birthday gift not received | Solved | High | Matthew Mann | — |  Dr. Mandy McLaughlin | Chat | — | 18h | ●Responded | 3/5 | — | — | Apr 27, 2026 | - |
| 24582697 | Pro discount enrollment | Solved | Normal | Matthew Mann | — |  Leonard Waters-Howell | — | 18h | ●Responded | 10/11 | — | — | Apr 17, 2026 | - | |
| 36203844 | Lost package follow-up | Solved | Normal | Matthew Mann | — |  Kip Schroeder IV | Chat | influencer | 1d | ○Sent, no reply | — | — | — | Apr 16, 2026 | - |
| 83311824 | Lost package follow-up | Solved | Normal | Matthew Mann | — |  Julie Hodkiewicz | Chat | — | 2d 23h | ○Sent, no reply | — | — | — | Apr 10, 2026 | - |
| 59906555 | Pro discount enrollment | Solved | High | Matthew Mann | — |  Eula McKenzie | Chat | bopis | 6h | ○Sent, no reply | — | — | — | Apr 9, 2026 | - |
| 26475315 | Where is my order? | Solved | Low | Matthew Mann | — | Vilma Gusikowski | Chat | wholesalevip | 6d 16h | ○Sent, no reply | — | — | — | Mar 20, 2026 | - |
| 13307060 | App login problem | Pending | Normal | Matthew Mann | — |  Steve O'Conner | — | - | —Skipped | — | — | — | Mar 20, 2026 | - | |
| 68981488 | Store experience feedback | Solved | Normal | Matthew Mann | — | Darryl Jacobi | Phone | shippingwholesaleshade-match | 19h | ●Responded | 3/5 | — | — | Mar 14, 2026 | - |
| 12707936 | Loyalty points not posting | Closed | Normal | Matthew Mann | — | Darryl Jacobi | Chat | — | 4h | ⊘Not fired | — | — | — | Feb 28, 2026 | Mar 2, 2026 |
| 81165737 | Item authenticity concern | Solved | Normal | Matthew Mann | — |  Mr. Skyla Trantow | Phone | influencervip | 1d 21h | ○Sent, no reply | — | — | — | Feb 24, 2026 | - |
| 99274647 | Missing samples in order | Closed | Low | Matthew Mann | — | Julie Hodkiewicz | bopis | 3h | ●Responded | 5/5 | — | — | Feb 23, 2026 | Feb 25, 2026 | |
| 24059430 | Foundation match help | Closed | Normal | Matthew Mann | — | Eula McKenzie | influencer | 4h | ⊘Not fired | — | — | — | Feb 14, 2026 | Feb 18, 2026 | |
| 69227744 | Lost package follow-up | Solved | Normal | Matthew Mann | — | Vilma Gusikowski | Chat | — | 6h | ●Responded | 5/5 | — | — | Feb 12, 2026 | - |
| 74966994 | Discount code not working | Solved | High | Matthew Mann | — | Dr. Mandy McLaughlin | Chat | influencershade-matchbopis | 1d 9h | ●Responded | 3/5 | — | — | Feb 10, 2026 | - |
| 42047183 | BOPIS order cancelled at store | Closed | Normal | Matthew Mann | — | Eula McKenzie | Phone | — | 1d 1h | ○Sent, no reply | — | — | — | Feb 5, 2026 | Feb 13, 2026 |
| 35307584 | Price match request | Pending | Normal | Matthew Mann | — | Vilma Gusikowski | Chat | — | - | —Skipped | — | — | — | Feb 3, 2026 | - |
| 84036384 | Where is my order? | Pending | Low | Matthew Mann | — |  Mr. Lonie Hudson | Chat | shippingreturns | - | —Skipped | — | — | — | Jan 19, 2026 | - |
| 59672486 | Restock alert for backorder | Solved | High | Matthew Mann | — |  Oscar O'Hara | Social | wholesalefragranceloyalty | 13h | ⊘Not fired | — | — | — | Jan 8, 2026 | - |
| 56914524 | Influencer code not working | Solved | Normal | Matthew Mann | — | Kip Schroeder IV | — | 7d 7h | ○Sent, no reply | — | — | — | Jan 4, 2026 | - | |
| 02816181 | Insider tier issue | Closed | Normal | Matthew Mann | — | Mr. Skyla Trantow | wholesale | 16h | ⊘Not fired | — | — | — | Dec 18, 2025 | Dec 20, 2025 | |
| 45714149 | Item authenticity concern | Closed | Normal | Matthew Mann | — |  Garth Dooley | Chat | app | 5h | ○Sent, no reply | — | — | — | Dec 11, 2025 | Dec 12, 2025 |
| 82269372 | Question about product ingredients | Closed | Normal | Matthew Mann | — | Garth Dooley | Chat | appfragrancevip | 13h | ●Responded | 4/5 | — | — | Dec 3, 2025 | Dec 8, 2025 |
| 86245155 | Discount code not working | Solved | Normal | Matthew Mann | — | Katrina Johns | fragranceshade-match | 13h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |
| 70158721 | Influencer code not working | Closed | High | Matthew Mann | — | Vilma Gusikowski | damagedreturns | 4h | ●Responded | 4/5 | — | — | Nov 18, 2025 | Nov 19, 2025 | |
| 40218333 | Discount code not working | Solved | High | Matthew Mann | — |  Mr. Eliza Gerhold IV | — | 11h | ●Responded | 10/11 | — | — | Nov 15, 2025 | - | |
| 04282094 | Klarna / Afterpay split issue | Solved | Low | Matthew Mann | — | Eula McKenzie | wholesaleapp | 1d 18h | ⊘Not fired | — | — | — | Nov 3, 2025 | - | |
| 15774028 | App login problem | Pending | Low | Matthew Mann | — | Jacklyn Dare | Chat | influencersamplesbopis | - | —Skipped | — | — | — | Nov 3, 2025 | - |
| 70605104 | Discount code not working | Solved | Low | Matthew Mann | — | Mr. Skyla Trantow | shippingsamples | 3h | ○Sent, no reply | — | — | — | Nov 3, 2025 | - | |
| 46815087 | Foundation match help | Closed | Normal | Matthew Mann | — | Jacklyn Dare | — | 22h | ●Responded | 5/5 | — | — | Oct 28, 2025 | Nov 4, 2025 | |
| 05214387 | Store experience feedback | Solved | High | Matthew Mann | — | Mr. Eliza Gerhold IV | Phone | — | 23h | ●Responded | 7/11 | — | — | Oct 23, 2025 | - |
| 14487655 | Loyalty points not posting | Pending | Normal | Matthew Mann | — | Mr. Eliza Gerhold IV | gift-carddamaged | - | —Skipped | — | — | — | Oct 15, 2025 | - | |
| 52338573 | Store experience feedback | Closed | Normal | Matthew Mann | — |  Lily Raynor | damaged | 4h | ○Sent, no reply | — | — | — | Oct 14, 2025 | Oct 18, 2025 | |
| 02865611 | App login problem | Solved | Normal | Matthew Mann | — | Kip Schroeder IV | Chat | shade-match | 18h | ○Sent, no reply | — | — | — | Oct 9, 2025 | - |
| 38118033 | Store experience feedback | Solved | Normal | Matthew Mann | — | Amely Pacocha | damagedshade-matchgift-card | 3h | ⊘Not fired | — | — | — | Sep 17, 2025 | - | |
| 55016721 | Wholesale order question | Solved | Low | Matthew Mann | — |  Kaela Friesen | Chat | refund | 2h | ●Responded | 5/5 | — | — | Sep 9, 2025 | - |
| 64104376 | Wrong shade sent | Solved | Low | Matthew Mann | — | Kip Schroeder IV | Chat | — | 18h | ●Responded | 1/5 | — | — | Aug 25, 2025 | - |
| 38888378 | Allergic reaction concern | Solved | Normal | Matthew Mann | — | Darryl Jacobi | gift-card | 2d 1h | ●Responded | 2/5 | — | — | Aug 21, 2025 | - | |
| 91557837 | Allergic reaction concern | Pending | High | Matthew Mann | — | Garth Dooley | apployalty | - | —Skipped | — | — | — | Aug 3, 2025 | - | |
| 32701865 | App crashes at checkout | Solved | Low | Matthew Mann | — | Lily Raynor | Chat | refund | 3h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - |
| 18226119 | Wholesale order question | Solved | Normal | Matthew Mann | — | Darryl Jacobi | vip | 21h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - | |
| 56372531 | Klarna / Afterpay split issue | Solved | Normal | Matthew Mann | — | Vilma Gusikowski | Chat | gift-card | 6h | ○Sent, no reply | — | — | — | Jun 29, 2025 | - |
| 86953007 | Store experience feedback | Solved | High | Matthew Mann | — |  Ignatius Cummerata | Chat | refund | 5h | ●Responded | 5/5 | — | — | Jun 25, 2025 | - |
| 95804157 | Refund not received | Solved | Normal | Matthew Mann | — |  Yazmin Jast | loyalty | 3h | ○Sent, no reply | — | — | — | Jun 21, 2025 | - | |
| 28266862 | Lost package follow-up | Solved | High | Matthew Mann | — | Julie Hodkiewicz | shade-matchrefundgift-card | 17h | ○Sent, no reply | — | — | — | Jun 21, 2025 | - |