Miss Edith Rippin
Aurora Hotels Group·oceane.mitchell63@aurorahotels.co
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Issue resolved. Process felt clunky on their end. | 59037303Wholesale order question | Miss Edith Rippin |  Yazmin Jast | May 22, 2026, 9:00 PM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 76833300Loyalty points not posting | Miss Edith Rippin |  Ignatius Cummerata | May 4, 2026, 10:31 PM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 65356079Shipping cost question | Miss Edith Rippin |  Amely Pacocha | May 2, 2026, 6:44 AM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 29332173Return after 30-day window | Miss Edith Rippin |  Kip Schroeder IV | Apr 18, 2026, 5:01 PM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 28435061Question about product ingredients | Miss Edith Rippin |  Mr. Eliza Gerhold IV | Mar 13, 2026, 7:09 AM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 34829454Item authenticity concern | Miss Edith Rippin |  Darryl Jacobi | Mar 1, 2026, 3:52 PM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 17234504Refund not received | Miss Edith Rippin |  Miss Amber Hintz Sr. | Feb 11, 2026, 7:18 AM |
| 9/11 | The brand range alone makes it worth it. Service makes it lifelong. | 18178516BOPIS pickup not ready | Miss Edith Rippin |  Leonard Waters-Howell | Jan 30, 2026, 10:11 AM |
| 5/5 | Bring back the old loyalty point structure. | 06686100Discount code not working | Miss Edith Rippin |  Chaz Renner | Dec 21, 2025, 7:56 PM |
| 9/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 89506169Wrong shade sent | Miss Edith Rippin |  Garth Dooley | Nov 29, 2025, 6:05 PM |
| 2/5 | The BOPIS pickup was a disaster. Hour-long wait at the store. | 59747540BOPIS pickup not ready | Miss Edith Rippin |  Vilma Gusikowski | Sep 2, 2025, 6:51 AM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 63408026Question about product ingredients | Miss Edith Rippin | Kip Schroeder IV | Jul 23, 2025, 2:17 AM |
| 5/5 | First time ordering and I'll definitely be back. Smooth from start to finish. | 94911772Where is my order? | Miss Edith Rippin | Darryl Jacobi | Jun 14, 2025, 7:13 PM |