Mrs. Juana Russel
gilberto62@hotmail.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/5 | Closed my ticket as resolved when nothing was resolved. | 35614829Restock alert for backorder | Mrs. Juana Russel |  Ignatius Cummerata | Apr 5, 2026, 2:25 PM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 97766321Address change after shipping | Mrs. Juana Russel |  Faith Hilll | Mar 7, 2026, 3:39 AM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 53358573Store experience feedback | Mrs. Juana Russel |  Mr. Eliza Gerhold IV | Feb 20, 2026, 6:45 PM |
| 9/11 | Love everything about it. The Insider program is genuinely valuable. | 75414602Influencer code not working | Mrs. Juana Russel |  Darryl Jacobi | Jan 29, 2026, 5:33 PM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 91306026Cancel order request | Mrs. Juana Russel |  Amely Pacocha | Jan 13, 2026, 6:38 PM |
| 3/5 | Just okay. The agent solved the immediate problem but the larger issue is still there. | 12334751Influencer code not working | Mrs. Juana Russel |  Vilma Gusikowski | Jan 6, 2026, 9:52 AM |
| 9/11 | Love everything about it. The Insider program is genuinely valuable. | 50214107Influencer code not working | Mrs. Juana Russel |  Eula McKenzie | Jan 5, 2026, 12:15 AM |
| 3/5 | Just okay. The agent solved the immediate problem but the larger issue is still there. | 42051745Insider tier issue | Mrs. Juana Russel |  Kaela Friesen | Jan 2, 2026, 2:45 AM |
| 4/5 | Generally happy. The fragrance sample they sent wasn't what I picked but close enough. | 73271638Loyalty points not posting | Mrs. Juana Russel |  Tommy Kuvalis | Dec 18, 2025, 7:34 PM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 45566232Allergic reaction concern | Mrs. Juana Russel |  Kip Schroeder IV | Dec 3, 2025, 10:32 PM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 12313587Question about product ingredients | Mrs. Juana Russel | Kaela Friesen | Nov 19, 2025, 11:59 PM |
| 7/11 | I shop here for some categories, not others. | 08880865Item authenticity concern | Mrs. Juana Russel | Vilma Gusikowski | Nov 18, 2025, 3:28 AM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 95804110Lost package follow-up | Mrs. Juana Russel |  Lily Raynor | Aug 14, 2025, 7:14 PM |
| 4/11 | Stock-outs are constant. Recommending Bloom feels risky now. | 86362574Address change after shipping | Mrs. Juana Russel | Eula McKenzie | Jun 19, 2025, 1:55 PM |