Quinn Willms
gina_becker65@yahoo.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 45203652Missing samples in order | Quinn Willms |  Leonard Waters-Howell | May 14, 2026, 11:41 AM |
| 3/5 | Resolved but I had to dig for the right form. | 56807815Foundation match help | Quinn Willms |  Vilma Gusikowski | Mar 26, 2026, 12:53 PM |
| 2/5 | Refund came through but was 30 dollars short and no one can explain why. | 54203731Restock alert for backorder | Quinn Willms |  Kaela Friesen | Mar 21, 2026, 9:53 PM |
| 2/5 | Onboarding was clunky. Quiz kept resetting. | 46010793Wholesale order question | Quinn Willms |  Julie Hodkiewicz | Feb 2, 2026, 7:44 PM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 13305690Klarna / Afterpay split issue | Quinn Willms | Leonard Waters-Howell | Jan 21, 2026, 9:35 PM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 95535607Lost package follow-up | Quinn Willms |  Garth Dooley | Jan 4, 2026, 1:02 PM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 39249932Item authenticity concern | Quinn Willms |  Steve O'Conner | Dec 30, 2025, 9:12 PM |
| 5/5 | Bring back the old loyalty point structure. | 68983054Pro discount enrollment | Quinn Willms |  Kip Schroeder IV | Nov 19, 2025, 1:40 PM |
| 2/5 | Got brushed off when I asked about the damaged shipment. | 51931033Loyalty points not posting | Quinn Willms |  Yazmin Jast | Oct 18, 2025, 6:29 PM |
| 1/5 | Nightmare. The return process is broken at every step. | 50131173Foundation match help | Quinn Willms | Kaela Friesen | Aug 3, 2025, 4:46 AM |
| 4/5 | Solid first impression. The welcome email was a little overwhelming. | 25519228Foundation match help | Quinn Willms |  Miss Amber Hintz Sr. | Jul 15, 2025, 3:48 AM |
| 4/5 | More fragrance education in the app. | 56889689Store experience feedback | Quinn Willms | Kip Schroeder IV | Jul 1, 2025, 10:28 AM |
| 10/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 52217299Question about product ingredients | Quinn Willms | Yazmin Jast | Jun 25, 2025, 3:23 AM |
| 5/5 | Bring back the old loyalty point structure. | 91414864Cancel subscription / Auto-replenish | Quinn Willms |  Oscar O'Hara | May 24, 2025, 6:53 PM |