Tressie Cassin-Muller
kelvin61@gmail.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Got there in the end. The chat went in circles for a bit. | 62777260Cancel order request | Tressie Cassin-Muller |  Kip Schroeder IV | May 24, 2026, 1:59 AM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 79128575Lost package follow-up | Tressie Cassin-Muller |  Mr. Skyla Trantow | May 14, 2026, 4:21 AM |
| 2/5 | Agent didn't actually solve the issue, just told me to wait. | 35591498Influencer code not working | Tressie Cassin-Muller |  Leonard Waters-Howell | Apr 29, 2026, 1:24 PM |
| 4/5 | More fragrance education in the app. | 97845790Insider tier issue | Tressie Cassin-Muller |  Oscar O'Hara | Apr 8, 2026, 12:36 AM |
| 2/5 | Promised a callback that never came. | 10670158Insider tier issue | Tressie Cassin-Muller |  Miss Amber Hintz Sr. | Apr 7, 2026, 10:58 AM |
| 4/11 | The store experience used to be excellent. Now it's understaffed and rushed. | 53108167Wholesale order question | Tressie Cassin-Muller |  Faith Hilll | Mar 29, 2026, 10:45 PM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 48239834Store experience feedback | Tressie Cassin-Muller |  Mr. Lonie Hudson | Feb 21, 2026, 12:53 AM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 39688256Loyalty points not posting | Tressie Cassin-Muller |  Dr. Mandy McLaughlin | Feb 20, 2026, 5:55 PM |
| 5/5 | Better packaging — less plastic. | 08679787Address change after shipping | Tressie Cassin-Muller |  Mr. Cade Senger | Feb 14, 2026, 10:05 PM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 35835999Missing items in shipment | Tressie Cassin-Muller |  Steve O'Conner | Feb 6, 2026, 2:26 AM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 72905031Discount code not working | Tressie Cassin-Muller |  Kaela Friesen | Oct 26, 2025, 12:54 PM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 69643119Missing items in shipment | Tressie Cassin-Muller | Steve O'Conner | Aug 26, 2025, 11:00 AM |
| 5/5 | Reset my password and reordered without losing my cart. Beautifully done. | 98118739Price match request | Tressie Cassin-Muller |  Mr. Eliza Gerhold IV | Aug 23, 2025, 8:57 PM |
| 1/5 | Signup form errors with no explanation. Frustrating start. | 04236110Birthday gift not received | Tressie Cassin-Muller | Steve O'Conner | Aug 13, 2025, 3:06 PM |
| 3/5 | Just okay. The agent solved the immediate problem but the larger issue is still there. | 41384363Cancel subscription / Auto-replenish | Tressie Cassin-Muller | Mr. Eliza Gerhold IV | Jun 26, 2025, 12:12 AM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 23976125Gift card balance question | Tressie Cassin-Muller | Mr. Cade Senger | Jun 6, 2025, 4:52 AM |