Arne Fay
jenny72@yahoo.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 09899923Discount code not working | Arne Fay |  Garth Dooley | May 19, 2026, 7:03 AM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 77163147Item authenticity concern | Arne Fay |  Miss Amber Hintz Sr. | May 6, 2026, 11:58 PM |
| 2/5 | The refund still hasn't been processed and it's been two weeks. | 36276748Loyalty points not posting | Arne Fay |  Kip Schroeder IV | Apr 11, 2026, 11:26 AM |
| 2/5 | Felt like I was talking to a script. Same response three times. | 54149820Item authenticity concern | Arne Fay | Miss Amber Hintz Sr. | Mar 6, 2026, 12:58 PM |
| 3/5 | Multiple screens, multiple agents. Could have been a one-click thing. | 21146002Missing samples in order | Arne Fay | Kip Schroeder IV | Jan 10, 2026, 5:56 AM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 93449156Wholesale order question | Arne Fay |  Mr. Lonie Hudson | Dec 8, 2025, 6:09 AM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 62718616Cancel order request | Arne Fay |  Mr. Skyla Trantow | Sep 11, 2025, 1:48 PM |
| 3/5 | Decent. The system seemed to be slowing them down more than the issue itself. | 88802327Cancel subscription / Auto-replenish | Arne Fay |  Amely Pacocha | Aug 29, 2025, 9:18 PM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 10499285Cancel subscription / Auto-replenish | Arne Fay |  Leonard Waters-Howell | Jun 30, 2025, 3:06 PM |
| 4/11 | Service has gotten noticeably worse over the last year. | 56126457Price match request | Arne Fay |  Tommy Kuvalis | Jun 30, 2025, 1:51 PM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 20041633App login problem | Arne Fay |  Ignatius Cummerata | Jun 6, 2025, 10:47 PM |
| 4/5 | Got my issue handled. Slightly long wait but the agent more than made up for it. | 13721435Address change after shipping | Arne Fay |  Jacklyn Dare | May 28, 2025, 10:37 AM |