Arne Fay
jenny72@yahoo.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 09899923 | Discount code not working | Closed | Normal | Arne Fay | — |  Garth Dooley | vipshippinggift-card | 16h | ●Responded | 4/5 | — | — | May 18, 2026 | May 23, 2026 | |
| 14817174 | Order arrived damaged | Solved | High | Arne Fay | — |  Amely Pacocha | Social | shade-matchreturns | 17h | ⊘Not fired | — | — | — | May 7, 2026 | - |
| 77163147 | Item authenticity concern | Closed | Low | Arne Fay | — |  Miss Amber Hintz Sr. | samples | 1d 1h | ●Responded | 3/5 | — | — | May 4, 2026 | May 6, 2026 | |
| 22752759 | Store experience feedback | Pending | Normal | Arne Fay | — |  Oscar O'Hara | Chat | samples | - | —Skipped | — | — | — | Apr 29, 2026 | - |
| 19601050 | Refund not received | Closed | High | Arne Fay | — |  Eula McKenzie | Chat | loyalty | 21h | ○Sent, no reply | — | — | — | Apr 10, 2026 | Apr 18, 2026 |
| 36276748 | Loyalty points not posting | Solved | Normal | Arne Fay | — |  Kip Schroeder IV | returns | 6d 2h | ●Responded | 2/5 | — | — | Apr 3, 2026 | - | |
| 46085039 | Cancel subscription / Auto-replenish | Solved | Normal | Arne Fay | — |  Mr. Lonie Hudson | shade-matchrefundinfluencer | 5h | ⊘Not fired | — | — | — | Mar 20, 2026 | - | |
| 37528256 | Cancel order request | Solved | Normal | Arne Fay | — | Eula McKenzie | gift-card | 2d 12h | ○Sent, no reply | — | — | — | Mar 19, 2026 | - | |
| 64457668 | Discount code not working | Solved | Normal | Arne Fay | — | Kip Schroeder IV | Chat | — | 16h | ⊘Not fired | — | — | — | Mar 12, 2026 | - |
| 54149820 | Item authenticity concern | Solved | Low | Arne Fay | — | Miss Amber Hintz Sr. | Phone | appwholesalevip | 6h | ●Responded | 2/5 | — | — | Mar 5, 2026 | - |
| 14639357 | Allergic reaction concern | Solved | Low | Arne Fay | — | Amely Pacocha | Chat | loyalty | 20h | ○Sent, no reply | — | — | — | Mar 2, 2026 | - |
| 34394697 | Allergic reaction concern | Open | Normal | Arne Fay | — |  Leonard Waters-Howell | — | - | —Skipped | — | — | — | Feb 24, 2026 | - | |
| 21943868 | Wrong shade sent | Solved | High | Arne Fay | — |  Kaela Friesen | appshipping | 4h | ⊘Not fired | — | — | — | Feb 17, 2026 | - | |
| 82132865 | Allergic reaction concern | Solved | Normal | Arne Fay | — | Oscar O'Hara | vip | 1h | ○Sent, no reply | — | — | — | Jan 31, 2026 | - | |
| 79065829 | Allergic reaction concern | Solved | Normal | Arne Fay | — | Kaela Friesen | Phone | fragrancedamaged | 1d | ○Sent, no reply | — | — | — | Jan 29, 2026 | - |
| 21146002 | Missing samples in order | Solved | Normal | Arne Fay | — | Kip Schroeder IV | samples | 7h | ●Responded | 3/5 | — | — | Jan 9, 2026 | - | |
| 93449156 | Wholesale order question | Solved | Low | Arne Fay | — | Mr. Lonie Hudson | — | 3h | ●Responded | 5/5 | — | — | Dec 6, 2025 | - | |
| 72094888 | Shipping cost question | Pending | Low | Arne Fay | — | Leonard Waters-Howell | shade-matchsamplesshipping | - | —Skipped | — | — | — | Dec 1, 2025 | - | |
| 57597282 | Gift card balance question | Solved | Normal | Arne Fay | — | Kip Schroeder IV | loyaltyrefund | 5h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - | |
| 90429129 | Pro discount enrollment | Solved | Normal | Arne Fay | — |  Mr. Cade Senger | shade-match | 2d 18h | ⊘Not fired | — | — | — | Nov 8, 2025 | - | |
| 88019787 | Item authenticity concern | Solved | High | Arne Fay | — |  Jacklyn Dare | Chat | influencer | 15h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - |
| 70500709 | Address change after shipping | Closed | Normal | Arne Fay | — | Garth Dooley | Chat | gift-cardapp | 23h | ○Sent, no reply | — | — | — | Oct 7, 2025 | Oct 10, 2025 |
| 75812337 | Foundation match help | Solved | Normal | Arne Fay | — | Jacklyn Dare | Social | gift-card | 11h | ⊘Not fired | — | — | — | Sep 26, 2025 | - |
| 03816032 | Klarna / Afterpay split issue | Open | Low | Arne Fay | — | Kip Schroeder IV | damaged | - | —Skipped | — | — | — | Sep 26, 2025 | - | |
| 06832332 | Refund not received | Solved | Normal | Arne Fay | — | Kip Schroeder IV | Chat | shipping | 4h | ○Sent, no reply | — | — | — | Sep 24, 2025 | - |
| 62718616 | Cancel order request | Solved | Low | Arne Fay | — |  Mr. Skyla Trantow | appwholesalefragrance | 4h | ●Responded | 5/5 | — | — | Sep 10, 2025 | - | |
| 88802327 | Cancel subscription / Auto-replenish | Closed | Normal | Arne Fay | — | Amely Pacocha | shipping | 2d 16h | ●Responded | 3/5 | — | — | Aug 25, 2025 | Sep 4, 2025 | |
| 33797421 | Allergic reaction concern | Solved | Normal | Arne Fay | — |  Chaz Renner | — | 23h | ○Sent, no reply | — | — | — | Aug 16, 2025 | - | |
| 00025218 | Price match request | Solved | Normal | Arne Fay | — | Jacklyn Dare | gift-card | 13h | ○Sent, no reply | — | — | — | Aug 15, 2025 | - | |
| 96950933 | Return after 30-day window | Closed | High | Arne Fay | — | Oscar O'Hara | Chat | wholesalesamples | 17h | ○Sent, no reply | — | — | — | Aug 6, 2025 | Aug 14, 2025 |
| 76237186 | Question about product ingredients | Open | Normal | Arne Fay | — |  Steve O'Conner | vipapp | - | —Skipped | — | — | — | Aug 6, 2025 | - | |
| 56126457 | Price match request | Solved | High | Arne Fay | — |  Tommy Kuvalis | Phone | fragrance | 3h | ●Responded | 4/11 | — | — | Jun 28, 2025 | - |
| 10499285 | Cancel subscription / Auto-replenish | Solved | Low | Arne Fay | — | Leonard Waters-Howell | influencer | 2d 19h | ●Responded | 4/5 | — | — | Jun 27, 2025 | - | |
| 54500147 | Item authenticity concern | Solved | Normal | Arne Fay | — |  Julie Hodkiewicz | returns | 5h | ○Sent, no reply | — | — | — | Jun 17, 2025 | - | |
| 87201612 | Influencer code not working | Closed | Normal | Arne Fay | — |  Dr. Mandy McLaughlin | Chat | refunddamagedfragrance | 2h | ○Sent, no reply | — | — | — | Jun 13, 2025 | Jun 18, 2025 |
| 08378384 | Shipping cost question | Solved | Normal | Arne Fay | — |  Mr. Eliza Gerhold IV | Chat | — | 6h | ○Sent, no reply | — | — | — | Jun 12, 2025 | - |
| 60109354 | Gift card balance question | Solved | Urgent | Arne Fay | — | Oscar O'Hara | Social | — | 6h | ⊘Not fired | — | — | — | Jun 10, 2025 | - |
| 14055432 | App login problem | Closed | Normal | Arne Fay | — | Amely Pacocha | Chat | app | 5h | ⊘Not fired | — | — | — | Jun 10, 2025 | Jun 13, 2025 |
| 20041633 | App login problem | Solved | Normal | Arne Fay | — |  Ignatius Cummerata | — | 4h | ●Responded | 4/5 | — | — | Jun 6, 2025 | - | |
| 57876582 | Price match request | Closed | Normal | Arne Fay | — | Ignatius Cummerata | — | 19h | ○Sent, no reply | — | — | — | Jun 5, 2025 | Jun 11, 2025 | |
| 13721435 | Address change after shipping | Solved | Normal | Arne Fay | — | Jacklyn Dare | fragrancedamaged | 1d 15h | ●Responded | 4/5 | — | — | May 26, 2025 | - | |
| 93706428 | Order arrived damaged | Pending | Low | Arne Fay | — | Chaz Renner | vipappfragrance | - | —Skipped | — | — | — | May 23, 2025 | - |