Alicia Tremblay
alan_weimann22@yahoo.com
Showing 1 - 20 of 20
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 17082734Cancel order request | Alicia Tremblay |  Jacklyn Dare | Mar 7, 2026, 8:50 PM |
| 9/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 90784945Order arrived damaged | Alicia Tremblay |  Oscar O'Hara | Mar 2, 2026, 12:07 PM |
| 5/5 | The app walked me through everything beautifully. Couldn't be easier. | 21085801Price match request | Alicia Tremblay |  Kaela Friesen | Feb 14, 2026, 8:54 PM |
| 10/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 80300449Cancel subscription / Auto-replenish | Alicia Tremblay |  Mr. Eliza Gerhold IV | Feb 13, 2026, 10:34 AM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 24023450Question about product ingredients | Alicia Tremblay |  Mr. Skyla Trantow | Jan 7, 2026, 9:00 PM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 69633646BOPIS pickup not ready | Alicia Tremblay | Mr. Skyla Trantow | Jan 3, 2026, 11:13 AM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 30953660Influencer code not working | Alicia Tremblay |  Vilma Gusikowski | Nov 21, 2025, 7:28 PM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 15841195Address change after shipping | Alicia Tremblay |  Darryl Jacobi | Nov 17, 2025, 12:14 PM |
| 3/5 | Got the replacement but it took three back-and-forths to confirm the shade. | 87653331Where is my order? | Alicia Tremblay | Kaela Friesen | Oct 22, 2025, 2:53 PM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 33207709Wholesale order question | Alicia Tremblay |  Dr. Mandy McLaughlin | Oct 22, 2025, 11:56 AM |
| 2/5 | Three separate tickets for one missing-items issue. Painful. | 34699423Loyalty points not posting | Alicia Tremblay |  Tommy Kuvalis | Sep 10, 2025, 3:53 AM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 54176904Refund not received | Alicia Tremblay |  Faith Hilll | Aug 1, 2025, 3:18 AM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 03479859App login problem | Alicia Tremblay |  Kip Schroeder IV | Jul 20, 2025, 2:00 AM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 50382016App crashes at checkout | Alicia Tremblay |  Mr. Cade Senger | Jul 16, 2025, 9:20 AM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 09303676Influencer code not working | Alicia Tremblay |  Katrina Johns | Jul 5, 2025, 5:13 PM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 57881732Refund not received | Alicia Tremblay |  Eula McKenzie | Jun 29, 2025, 5:28 PM |
| 2/5 | Took five emails and three chats to get my points credited. | 06860855Shipping cost question | Alicia Tremblay | Mr. Cade Senger | Jun 18, 2025, 2:45 AM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 13379509Cancel subscription / Auto-replenish | Alicia Tremblay | Kip Schroeder IV | Jun 9, 2025, 12:44 AM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 72819222Gift card balance question | Alicia Tremblay | Kaela Friesen | Jun 6, 2025, 5:45 PM |
| 1/5 | App charged me for an order that never shipped and support won't help. | 98487761Missing items in shipment | Alicia Tremblay | Mr. Cade Senger | Jun 5, 2025, 10:42 AM |