Jacqueline Ferry
ora_kessler-spinka2@gmail.com
Showing 1 - 18 of 18
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 50722395Cancel subscription / Auto-replenish | Jacqueline Ferry |  Faith Hilll | May 7, 2026, 12:09 AM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 39180506Order arrived damaged | Jacqueline Ferry |  Ignatius Cummerata | Apr 16, 2026, 6:36 AM |
| 2/5 | Frustrating. Had to repeat my issue four times to three different agents. | 46613704Question about product ingredients | Jacqueline Ferry |  Darryl Jacobi | Mar 25, 2026, 1:28 PM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 96945957Loyalty points not posting | Jacqueline Ferry | Faith Hilll | Mar 13, 2026, 7:53 AM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 88866461Address change after shipping | Jacqueline Ferry |  Katrina Johns | Mar 11, 2026, 2:13 PM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 44510115Where is my order? | Jacqueline Ferry |  Miss Amber Hintz Sr. | Feb 28, 2026, 4:23 AM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 35111021Price match request | Jacqueline Ferry |  Steve O'Conner | Feb 3, 2026, 4:06 PM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 07313285Order arrived damaged | Jacqueline Ferry |  Julie Hodkiewicz | Jan 29, 2026, 5:04 PM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 25091026Question about product ingredients | Jacqueline Ferry | Miss Amber Hintz Sr. | Jan 16, 2026, 1:23 AM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 91002664Birthday gift not received | Jacqueline Ferry | Steve O'Conner | Jan 9, 2026, 6:51 PM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 27930929Insider tier issue | Jacqueline Ferry | Steve O'Conner | Nov 24, 2025, 12:44 AM |
| 2/5 | Frustrating. Had to repeat my issue four times to three different agents. | 95511820Wholesale order question | Jacqueline Ferry |  Mr. Lonie Hudson | Sep 23, 2025, 8:18 PM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 40279520Allergic reaction concern | Jacqueline Ferry | Mr. Lonie Hudson | Aug 7, 2025, 9:37 PM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 11992001Cancel order request | Jacqueline Ferry |  Mr. Eliza Gerhold IV | Aug 7, 2025, 1:41 AM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 81452504Missing samples in order | Jacqueline Ferry |  Eula McKenzie | Jul 1, 2025, 6:00 PM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 68520315Missing samples in order | Jacqueline Ferry |  Yazmin Jast | Jun 30, 2025, 4:53 PM |
| 4/5 | Let me filter by skin type more aggressively. | 35293041BOPIS order cancelled at store | Jacqueline Ferry | Ignatius Cummerata | Jun 10, 2025, 7:17 PM |
| 5/5 | Honestly love the brand but the app needs a real overhaul. | 47978380App crashes at checkout | Jacqueline Ferry | Ignatius Cummerata | May 31, 2025, 6:57 AM |