Jacqueline Ferry
ora_kessler-spinka2@gmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 92379865 | Klarna / Afterpay split issue | Open | High | Jacqueline Ferry | — |  Jacklyn Dare | Chat | loyalty | - | —Skipped | — | — | — | May 22, 2026 | - |
| 06373243 | Allergic reaction concern | Solved | High | Jacqueline Ferry | — |  Mr. Cade Senger | shippingsamples | 2d 5h | ○Sent, no reply | — | — | — | May 13, 2026 | - | |
| 37318589 | Order arrived damaged | Solved | Low | Jacqueline Ferry | — |  Vilma Gusikowski | wholesaleshade-match | 4d 13h | ○Sent, no reply | — | — | — | May 8, 2026 | - | |
| 50722395 | Cancel subscription / Auto-replenish | Closed | Normal | Jacqueline Ferry | — |  Faith Hilll | bopisreturns | 10h | ●Responded | 5/5 | — | — | May 5, 2026 | May 7, 2026 | |
| 83425547 | Missing samples in order | Pending | Normal | Jacqueline Ferry | — |  Mr. Eliza Gerhold IV | Phone | appgift-card | - | —Skipped | — | — | — | May 4, 2026 | - |
| 90471724 | Return after 30-day window | Solved | Normal | Jacqueline Ferry | — |  Kip Schroeder IV | samples | 1d 4h | ○Sent, no reply | — | — | — | Apr 27, 2026 | - | |
| 94987268 | Cancel order request | Solved | Urgent | Jacqueline Ferry | — |  Amely Pacocha | — | 3h | ⊘Not fired | — | — | — | Apr 26, 2026 | - | |
| 39180506 | Order arrived damaged | Solved | Low | Jacqueline Ferry | — |  Ignatius Cummerata | — | 20h | ●Responded | 10/11 | — | — | Apr 14, 2026 | - | |
| 13795710 | Address change after shipping | Solved | Normal | Jacqueline Ferry | — | Mr. Cade Senger | refund | 6d 12h | ○Sent, no reply | — | — | — | Apr 13, 2026 | - | |
| 70874911 | Allergic reaction concern | Solved | Urgent | Jacqueline Ferry | — |  Garth Dooley | Phone | — | 7h | ○Sent, no reply | — | — | — | Mar 27, 2026 | - |
| 46613704 | Question about product ingredients | Solved | Normal | Jacqueline Ferry | — |  Darryl Jacobi | fragrance | 3d 18h | ●Responded | 2/5 | — | — | Mar 21, 2026 | - | |
| 96424361 | App crashes at checkout | Solved | High | Jacqueline Ferry | — |  Oscar O'Hara | Chat | damagedgift-cardreturns | 18h | ○Sent, no reply | — | — | — | Mar 18, 2026 | - |
| 96945957 | Loyalty points not posting | Solved | Normal | Jacqueline Ferry | — | Faith Hilll | samples | 5h | ●Responded | 10/11 | — | — | Mar 12, 2026 | - | |
| 88866461 | Address change after shipping | Solved | Normal | Jacqueline Ferry | — |  Katrina Johns | Phone | — | 22h | ●Responded | 5/5 | — | — | Mar 10, 2026 | - |
| 73038278 | Address change after shipping | Solved | Normal | Jacqueline Ferry | — | Darryl Jacobi | Chat | influencer | 6h | ○Sent, no reply | — | — | — | Mar 5, 2026 | - |
| 92221694 | Where is my order? | Pending | High | Jacqueline Ferry | — |  Dr. Mandy McLaughlin | — | - | —Skipped | — | — | — | Mar 4, 2026 | - | |
| 96988300 | Allergic reaction concern | Closed | Normal | Jacqueline Ferry | — | Oscar O'Hara | gift-cardbopis | 1d | ⊘Not fired | — | — | — | Mar 2, 2026 | Mar 4, 2026 | |
| 44510115 | Where is my order? | Solved | Normal | Jacqueline Ferry | — |  Miss Amber Hintz Sr. | Chat | shade-match | 1h | ●Responded | 5/5 | — | — | Feb 27, 2026 | - |
| 75493540 | Insider tier issue | Solved | Normal | Jacqueline Ferry | — | Mr. Cade Senger | Chat | damaged | 2d 11h | ⊘Not fired | — | — | — | Feb 19, 2026 | - |
| 95168444 | Wrong shade sent | Solved | Normal | Jacqueline Ferry | — | Katrina Johns | Chat | — | 4h | ○Sent, no reply | — | — | — | Feb 9, 2026 | - |
| 72709571 | Discount code not working | Closed | High | Jacqueline Ferry | — | Vilma Gusikowski | damagedrefund | 3d 12h | ○Sent, no reply | — | — | — | Feb 3, 2026 | Feb 14, 2026 | |
| 35111021 | Price match request | Solved | High | Jacqueline Ferry | — |  Steve O'Conner | Chat | — | 7h | ●Responded | 10/11 | — | — | Feb 1, 2026 | - |
| 07313285 | Order arrived damaged | Solved | Normal | Jacqueline Ferry | — |  Julie Hodkiewicz | samples | 5h | ●Responded | 5/5 | — | — | Jan 27, 2026 | - | |
| 63600673 | Store experience feedback | Solved | Normal | Jacqueline Ferry | — | Jacklyn Dare | loyaltyreturns | 18h | ○Sent, no reply | — | — | — | Jan 17, 2026 | - | |
| 25091026 | Question about product ingredients | Closed | Low | Jacqueline Ferry | — | Miss Amber Hintz Sr. | loyalty | 13h | ●Responded | 4/5 | — | — | Jan 14, 2026 | Jan 16, 2026 | |
| 54698749 | Price match request | Solved | Normal | Jacqueline Ferry | — | Katrina Johns | refundloyalty | 1h | ⊘Not fired | — | — | — | Jan 12, 2026 | - | |
| 91002664 | Birthday gift not received | Solved | Low | Jacqueline Ferry | — | Steve O'Conner | returnsloyaltydamaged | 6h | ●Responded | 5/5 | — | — | Jan 8, 2026 | - | |
| 92749728 | Foundation match help | Solved | Low | Jacqueline Ferry | — |  Eula McKenzie | — | 2d 7h | ⊘Not fired | — | — | — | Dec 31, 2025 | - | |
| 04441513 | Lost package follow-up | Solved | Urgent | Jacqueline Ferry | — | Mr. Eliza Gerhold IV | — | 6h | ○Sent, no reply | — | — | — | Dec 17, 2025 | - | |
| 70369180 | Missing items in shipment | Closed | Normal | Jacqueline Ferry | — |  Kaela Friesen | — | 8h | ○Sent, no reply | — | — | — | Dec 15, 2025 | Dec 18, 2025 | |
| 08935627 | Loyalty points not posting | Solved | Low | Jacqueline Ferry | — | Steve O'Conner | Chat | vipshipping | 3d | ○Sent, no reply | — | — | — | Dec 12, 2025 | - |
| 66270835 | Order arrived damaged | Solved | Low | Jacqueline Ferry | — | Dr. Mandy McLaughlin | gift-cardwholesalerefund | 3h | ○Sent, no reply | — | — | — | Dec 3, 2025 | - | |
| 27930929 | Insider tier issue | Solved | Normal | Jacqueline Ferry | — | Steve O'Conner | Chat | app | 5h | ●Responded | 5/5 | — | — | Nov 22, 2025 | - |
| 47308064 | Restock alert for backorder | Closed | Normal | Jacqueline Ferry | — | Jacklyn Dare | Phone | gift-carddamagedsamples | 18h | ○Sent, no reply | — | — | — | Nov 21, 2025 | Nov 29, 2025 |
| 41870266 | Birthday gift not received | Pending | Normal | Jacqueline Ferry | — | Jacklyn Dare | Chat | influencer | - | —Skipped | — | — | — | Nov 13, 2025 | - |
| 78230849 | Allergic reaction concern | Open | Normal | Jacqueline Ferry | — | Julie Hodkiewicz | shipping | - | —Skipped | — | — | — | Nov 7, 2025 | - | |
| 73620420 | Pro discount enrollment | Closed | Low | Jacqueline Ferry | — | Oscar O'Hara | Chat | shade-matchfragrancevip | 6h | ○Sent, no reply | — | — | — | Nov 4, 2025 | Nov 7, 2025 |
| 97252970 | Gift card balance question | Solved | High | Jacqueline Ferry | — | Kip Schroeder IV | Chat | wholesaleinfluencer | 9d 1h | ○Sent, no reply | — | — | — | Oct 28, 2025 | - |
| 72637135 | Cancel order request | Closed | Normal | Jacqueline Ferry | — | Mr. Eliza Gerhold IV | — | 15h | ○Sent, no reply | — | — | — | Oct 27, 2025 | Oct 30, 2025 | |
| 12882017 | Cancel subscription / Auto-replenish | Solved | Urgent | Jacqueline Ferry | — | Jacklyn Dare | influencer | 22h | ○Sent, no reply | — | — | — | Oct 22, 2025 | - | |
| 12027351 | Return after 30-day window | Closed | Normal | Jacqueline Ferry | — |  Mr. Skyla Trantow | Phone | — | 4d 23h | ○Sent, no reply | — | — | — | Oct 9, 2025 | Oct 20, 2025 |
| 95511820 | Wholesale order question | Closed | Normal | Jacqueline Ferry | — |  Mr. Lonie Hudson | Chat | — | 1h | ●Responded | 2/5 | — | — | Sep 23, 2025 | Sep 28, 2025 |
| 69991481 | Shipping cost question | Closed | Low | Jacqueline Ferry | — | Faith Hilll | vipinfluencerrefund | 3h | ○Sent, no reply | — | — | — | Sep 22, 2025 | Sep 24, 2025 | |
| 81884671 | App crashes at checkout | Pending | Normal | Jacqueline Ferry | — | Eula McKenzie | Social | returnssamples | - | —Skipped | — | — | — | Sep 16, 2025 | - |
| 91349014 | Birthday gift not received | Closed | Normal | Jacqueline Ferry | — |  Chaz Renner | Chat | bopisshade-matchfragrance | 2h | ○Sent, no reply | — | — | — | Sep 2, 2025 | Sep 6, 2025 |
| 96152540 | Allergic reaction concern | Closed | Normal | Jacqueline Ferry | — | Darryl Jacobi | Chat | vipreturns | 7d 13h | ○Sent, no reply | — | — | — | Aug 28, 2025 | Sep 9, 2025 |
| 55829422 | Discount code not working | Solved | Normal | Jacqueline Ferry | — | Faith Hilll | shippingloyaltyinfluencer | 7h | ○Sent, no reply | — | — | — | Aug 20, 2025 | - | |
| 04750607 | Where is my order? | Solved | Normal | Jacqueline Ferry | — | Garth Dooley | damaged | 6h | ○Sent, no reply | — | — | — | Aug 11, 2025 | - | |
| 11992001 | Cancel order request | Solved | Normal | Jacqueline Ferry | — | Mr. Eliza Gerhold IV | vipbopis | 4h | ●Responded | 5/5 | — | — | Aug 6, 2025 | - | |
| 01113487 | Lost package follow-up | Pending | Normal | Jacqueline Ferry | — | Steve O'Conner | gift-card | - | —Skipped | — | — | — | Aug 6, 2025 | - |