Katrina Hessel
phillip.watsica82@hotmail.com
Showing 1 - 18 of 18
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Slow but eventually got there. Could have been a one-message fix. | 37449607App login problem | Katrina Hessel |  Mr. Lonie Hudson | May 17, 2026, 7:41 AM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 30555562Order arrived damaged | Katrina Hessel |  Jacklyn Dare | Apr 7, 2026, 12:34 PM |
| 4/5 | Liked it overall. The first push notification came too soon after signup. | 68482623App crashes at checkout | Katrina Hessel |  Mr. Cade Senger | Feb 12, 2026, 11:05 PM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 18302111Question about product ingredients | Katrina Hessel |  Tommy Kuvalis | Jan 24, 2026, 1:44 PM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 66140658Question about product ingredients | Katrina Hessel |  Mr. Skyla Trantow | Jan 11, 2026, 12:11 AM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 67307621Question about product ingredients | Katrina Hessel | Tommy Kuvalis | Dec 22, 2025, 12:39 AM |
| 9/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 10837237Cancel order request | Katrina Hessel |  Mr. Eliza Gerhold IV | Dec 5, 2025, 12:01 PM |
| 1/11 | Customer service made me feel like I was being scammed for filing a return. | 86319528Address change after shipping | Katrina Hessel |  Chaz Renner | Nov 6, 2025, 9:14 AM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 49575139Cancel subscription / Auto-replenish | Katrina Hessel |  Julie Hodkiewicz | Oct 23, 2025, 7:44 PM |
| 2/5 | Tried to charge me a restocking fee on a product they sent in the wrong color. | 34623271Birthday gift not received | Katrina Hessel |  Faith Hilll | Oct 19, 2025, 1:06 PM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 17116193App crashes at checkout | Katrina Hessel |  Miss Amber Hintz Sr. | Sep 28, 2025, 2:18 AM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 83077563Foundation match help | Katrina Hessel | Chaz Renner | Sep 22, 2025, 8:29 AM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 76565502Address change after shipping | Katrina Hessel | Mr. Eliza Gerhold IV | Aug 28, 2025, 8:17 PM |
| 7/11 | Generally good. A few things could be better but no complaints. | 65454231Wrong shade sent | Katrina Hessel |  Oscar O'Hara | Aug 5, 2025, 6:55 AM |
| 5/5 | First time ordering and I'll definitely be back. Smooth from start to finish. | 16270231BOPIS pickup not ready | Katrina Hessel | Tommy Kuvalis | Jul 27, 2025, 4:09 PM |
| 4/5 | Generally happy. The fragrance sample they sent wasn't what I picked but close enough. | 66368489Foundation match help | Katrina Hessel |  Leonard Waters-Howell | Jul 22, 2025, 8:20 PM |
| 1/5 | Closed my ticket as resolved when nothing was resolved. | 08077710Loyalty points not posting | Katrina Hessel |  Lily Raynor | Jul 12, 2025, 9:43 PM |
| 10/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 48453611App crashes at checkout | Katrina Hessel | Chaz Renner | May 29, 2025, 1:38 AM |