Katrina Hessel
phillip.watsica82@hotmail.com
Showing 1 - 48 of 48
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 73942498 | Discount code not working | Pending | Normal | Katrina Hessel | — |  Leonard Waters-Howell | Social | returnsshade-matchgift-card | - | —Skipped | — | — | — | May 15, 2026 | - |
| 37449607 | App login problem | Solved | Normal | Katrina Hessel | — |  Mr. Lonie Hudson | app | 1d 22h | ●Responded | 3/5 | — | — | May 14, 2026 | - | |
| 22470352 | BOPIS pickup not ready | Solved | Normal | Katrina Hessel | — |  Yazmin Jast | — | 9h | ○Sent, no reply | — | — | — | May 11, 2026 | - | |
| 44247694 | Price match request | Closed | Low | Katrina Hessel | — |  Eula McKenzie | bopiswholesalefragrance | 21h | ○Sent, no reply | — | — | — | May 3, 2026 | May 9, 2026 | |
| 97163514 | Missing items in shipment | Pending | Normal | Katrina Hessel | — | Mr. Lonie Hudson | returnsshade-match | - | —Skipped | — | — | — | Apr 29, 2026 | - | |
| 02730139 | Missing items in shipment | Solved | Normal | Katrina Hessel | — |  Garth Dooley | Chat | gift-cardfragrance | 6h | ○Sent, no reply | — | — | — | Apr 9, 2026 | - |
| 43964809 | Return after 30-day window | Open | Low | Katrina Hessel | — |  Mr. Eliza Gerhold IV | Phone | — | - | —Skipped | — | — | — | Apr 8, 2026 | - |
| 30555562 | Order arrived damaged | Closed | High | Katrina Hessel | — |  Jacklyn Dare | fragranceshipping | 6h | ●Responded | 5/5 | — | — | Apr 6, 2026 | Apr 12, 2026 | |
| 91185207 | Gift card balance question | Solved | Normal | Katrina Hessel | — |  Amely Pacocha | — | 2d | ○Sent, no reply | — | — | — | Mar 5, 2026 | - | |
| 68482623 | App crashes at checkout | Solved | Normal | Katrina Hessel | — |  Mr. Cade Senger | vipshipping | 1d 17h | ●Responded | 4/5 | — | — | Feb 10, 2026 | - | |
| 65105076 | Price match request | Pending | Normal | Katrina Hessel | — | Mr. Cade Senger | — | - | —Skipped | — | — | — | Feb 5, 2026 | - | |
| 18302111 | Question about product ingredients | Solved | Normal | Katrina Hessel | — |  Tommy Kuvalis | Phone | — | 3h | ●Responded | 10/11 | — | — | Jan 22, 2026 | - |
| 66140658 | Question about product ingredients | Solved | Normal | Katrina Hessel | — |  Mr. Skyla Trantow | appdamaged | 3h | ●Responded | 5/5 | — | — | Jan 9, 2026 | - | |
| 78262079 | BOPIS pickup not ready | Closed | Normal | Katrina Hessel | — |  Kip Schroeder IV | Social | samplesreturnsshipping | 2d 4h | ⊘Not fired | — | — | — | Jan 5, 2026 | Jan 9, 2026 |
| 00615644 | Allergic reaction concern | Solved | Urgent | Katrina Hessel | — |  Darryl Jacobi | — | 19h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - | |
| 63125683 | Question about product ingredients | Solved | Urgent | Katrina Hessel | — | Darryl Jacobi | bopisshipping | 1h | ○Sent, no reply | — | — | — | Dec 23, 2025 | - | |
| 67307621 | Question about product ingredients | Solved | Low | Katrina Hessel | — | Tommy Kuvalis | Chat | — | 4h | ●Responded | 5/5 | — | — | Dec 20, 2025 | - |
| 81586562 | Missing samples in order | Closed | Normal | Katrina Hessel | — | Mr. Lonie Hudson | wholesale | 18h | ○Sent, no reply | — | — | — | Dec 14, 2025 | Dec 21, 2025 | |
| 98200459 | BOPIS pickup not ready | Open | Normal | Katrina Hessel | — | Amely Pacocha | — | - | —Skipped | — | — | — | Dec 5, 2025 | - | |
| 10837237 | Cancel order request | Solved | Normal | Katrina Hessel | — | Mr. Eliza Gerhold IV | samples | 1d 2h | ●Responded | 9/11 | — | — | Dec 2, 2025 | - | |
| 48740443 | Order arrived damaged | Solved | Normal | Katrina Hessel | — | Tommy Kuvalis | shade-match | 4h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - | |
| 25582674 | Gift card balance question | Solved | Normal | Katrina Hessel | — | Mr. Eliza Gerhold IV | — | 6h | ○Sent, no reply | — | — | — | Nov 26, 2025 | - | |
| 07992212 | Item authenticity concern | Solved | High | Katrina Hessel | — | Tommy Kuvalis | Phone | shippingfragrancevip | 3h | ○Sent, no reply | — | — | — | Nov 19, 2025 | - |
| 92721781 | Loyalty points not posting | Pending | Low | Katrina Hessel | — |  Steve O'Conner | Chat | — | - | —Skipped | — | — | — | Nov 13, 2025 | - |
| 56569507 | Wrong shade sent | Pending | Normal | Katrina Hessel | — | Amely Pacocha | — | - | —Skipped | — | — | — | Nov 5, 2025 | - | |
| 86319528 | Address change after shipping | Closed | Normal | Katrina Hessel | — |  Chaz Renner | loyaltyfragrancesamples | 2d 13h | ●Responded | 1/11 | — | — | Nov 2, 2025 | Nov 11, 2025 | |
| 02871966 | App login problem | Closed | Normal | Katrina Hessel | — |  Faith Hilll | Chat | fragrancerefundgift-card | 1h | ○Sent, no reply | — | — | — | Oct 29, 2025 | Oct 30, 2025 |
| 49575139 | Cancel subscription / Auto-replenish | Solved | High | Katrina Hessel | — |  Julie Hodkiewicz | Chat | loyaltysamplesreturns | 10h | ●Responded | 5/5 | — | — | Oct 21, 2025 | - |
| 34623271 | Birthday gift not received | Solved | High | Katrina Hessel | — | Faith Hilll | Chat | gift-carddamaged | 9d 16h | ●Responded | 2/5 | — | — | Oct 9, 2025 | - |
| 17116193 | App crashes at checkout | Solved | Normal | Katrina Hessel | — |  Miss Amber Hintz Sr. | gift-card | 15h | ●Responded | 4/5 | — | — | Sep 25, 2025 | - | |
| 83077563 | Foundation match help | Closed | Normal | Katrina Hessel | — | Chaz Renner | damagedbopis | 5h | ●Responded | 5/5 | — | — | Sep 20, 2025 | Sep 24, 2025 | |
| 78195646 | Question about product ingredients | Closed | High | Katrina Hessel | — | Chaz Renner | Chat | returnsgift-cardsamples | 6h | ○Sent, no reply | — | — | — | Sep 12, 2025 | Sep 16, 2025 |
| 32804623 | Item authenticity concern | Closed | Normal | Katrina Hessel | — | Tommy Kuvalis | Social | samplesgift-cardinfluencer | 6h | ⊘Not fired | — | — | — | Sep 11, 2025 | Sep 14, 2025 |
| 84449643 | Lost package follow-up | Closed | Normal | Katrina Hessel | — |  Katrina Johns | Chat | gift-cardinfluencerapp | 22h | ○Sent, no reply | — | — | — | Sep 4, 2025 | Sep 12, 2025 |
| 76565502 | Address change after shipping | Solved | High | Katrina Hessel | — | Mr. Eliza Gerhold IV | Chat | — | 1d 21h | ●Responded | 4/5 | — | — | Aug 25, 2025 | - |
| 69951928 | Refund not received | Solved | Normal | Katrina Hessel | — | Mr. Skyla Trantow | Chat | apprefund | 12h | ○Sent, no reply | — | — | — | Aug 22, 2025 | - |
| 87372303 | Price match request | Open | Normal | Katrina Hessel | — | Mr. Lonie Hudson | Chat | returnsvipinfluencer | - | —Skipped | — | — | — | Aug 21, 2025 | - |
| 00629586 | BOPIS pickup not ready | Solved | Normal | Katrina Hessel | — | Eula McKenzie | shipping | 11h | ⊘Not fired | — | — | — | Aug 1, 2025 | - | |
| 65454231 | Wrong shade sent | Closed | Normal | Katrina Hessel | — |  Oscar O'Hara | Phone | fragranceinfluencer | 6d 13h | ●Responded | 7/11 | — | — | Jul 29, 2025 | Aug 11, 2025 |
| 16270231 | BOPIS pickup not ready | Closed | Normal | Katrina Hessel | — | Tommy Kuvalis | damaged | 12h | ●Responded | 5/5 | — | — | Jul 25, 2025 | Aug 2, 2025 | |
| 66368489 | Foundation match help | Closed | Normal | Katrina Hessel | — | Leonard Waters-Howell | Phone | — | 3h | ●Responded | 4/5 | — | — | Jul 22, 2025 | Jul 25, 2025 |
| 76509494 | Allergic reaction concern | Pending | High | Katrina Hessel | — | Mr. Cade Senger | wholesale | - | —Skipped | — | — | — | Jul 20, 2025 | - | |
| 08077710 | Loyalty points not posting | Solved | Normal | Katrina Hessel | — |  Lily Raynor | wholesale | 12h | ●Responded | 1/5 | — | — | Jul 10, 2025 | - | |
| 75162152 | BOPIS pickup not ready | Solved | Normal | Katrina Hessel | — |  Dr. Mandy McLaughlin | Chat | gift-cardshippingapp | 2d 7h | ○Sent, no reply | — | — | — | Jul 8, 2025 | - |
| 46127207 | Address change after shipping | Closed | Normal | Katrina Hessel | — | Darryl Jacobi | — | 3h | ○Sent, no reply | — | — | — | Jul 3, 2025 | Jul 5, 2025 | |
| 08574726 | Loyalty points not posting | Solved | Low | Katrina Hessel | — | Julie Hodkiewicz | Chat | shippingloyaltydamaged | 6h | ○Sent, no reply | — | — | — | Jun 9, 2025 | - |
| 70547495 | App login problem | Closed | Normal | Katrina Hessel | — | Mr. Lonie Hudson | Chat | returns | 19h | ○Sent, no reply | — | — | — | Jun 2, 2025 | Jun 4, 2025 |
| 48453611 | App crashes at checkout | Closed | Normal | Katrina Hessel | — | Chaz Renner | loyalty | 23h | ●Responded | 10/11 | — | — | May 27, 2025 | May 30, 2025 |