James Schmidt
graham80@gmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 13416326Wrong shade sent | James Schmidt |  Mr. Skyla Trantow | Apr 25, 2026, 4:34 PM |
| 10/11 | Bloom understands what a beauty customer actually wants. | 93125149Lost package follow-up | James Schmidt |  Jacklyn Dare | Apr 25, 2026, 10:01 AM |
| 2/5 | They closed my ticket without resolving it. Had to open a new one. | 15470900Pro discount enrollment | James Schmidt |  Darryl Jacobi | Mar 19, 2026, 7:10 PM |
| 4/11 | Service has gotten noticeably worse over the last year. | 76041657Influencer code not working | James Schmidt |  Leonard Waters-Howell | Feb 12, 2026, 10:17 AM |
| 2/5 | Agent didn't actually solve the issue, just told me to wait. | 12808409Order arrived damaged | James Schmidt |  Tommy Kuvalis | Feb 2, 2026, 3:15 PM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 17276018Discount code not working | James Schmidt |  Vilma Gusikowski | Dec 23, 2025, 12:41 PM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 63131985Cancel order request | James Schmidt |  Mr. Lonie Hudson | Dec 22, 2025, 1:55 PM |
| 3/5 | Got the replacement but it took three back-and-forths to confirm the shade. | 75077832App crashes at checkout | James Schmidt |  Eula McKenzie | Dec 17, 2025, 12:53 PM |
| 4/5 | Mostly easy. The app made me re-login before processing the return. | 18564651Allergic reaction concern | James Schmidt |  Yazmin Jast | Nov 15, 2025, 3:44 PM |
| 3/5 | Got the replacement but it took three back-and-forths to confirm the shade. | 85097658Cancel order request | James Schmidt | Mr. Lonie Hudson | Oct 10, 2025, 12:37 PM |
| 2/5 | Frustrating. Had to repeat my issue four times to three different agents. | 01699998Lost package follow-up | James Schmidt |  Oscar O'Hara | Sep 20, 2025, 1:07 PM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 82167839BOPIS pickup not ready | James Schmidt | Mr. Skyla Trantow | Jul 20, 2025, 7:36 PM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 32402153BOPIS order cancelled at store | James Schmidt | Jacklyn Dare | Jul 16, 2025, 9:29 AM |