James Schmidt
graham80@gmail.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 11532036 | Order arrived damaged | Solved | Normal | James Schmidt | — |  Faith Hilll | Chat | damagedshipping | 18h | ○Sent, no reply | — | — | — | May 19, 2026 | - |
| 93125149 | Lost package follow-up | Solved | Normal | James Schmidt | — |  Jacklyn Dare | samples | 2h | ●Responded | 10/11 | — | — | Apr 23, 2026 | - | |
| 13416326 | Wrong shade sent | Closed | High | James Schmidt | — |  Mr. Skyla Trantow | Phone | — | 2d 21h | ●Responded | 4/5 | — | — | Apr 21, 2026 | Apr 30, 2026 |
| 53477238 | Question about product ingredients | Closed | Normal | James Schmidt | — |  Tommy Kuvalis | refundwholesale | 16h | ○Sent, no reply | — | — | — | Apr 11, 2026 | Apr 15, 2026 | |
| 20110589 | Klarna / Afterpay split issue | Solved | Low | James Schmidt | — | Tommy Kuvalis | — | 3h | ○Sent, no reply | — | — | — | Mar 24, 2026 | - | |
| 15470900 | Pro discount enrollment | Solved | Low | James Schmidt | — |  Darryl Jacobi | Chat | — | 4h | ●Responded | 2/5 | — | — | Mar 18, 2026 | - |
| 38973346 | Cancel order request | Pending | Normal | James Schmidt | — | Jacklyn Dare | Chat | gift-cardapp | - | —Skipped | — | — | — | Mar 17, 2026 | - |
| 25027025 | Discount code not working | Closed | Normal | James Schmidt | — |  Miss Amber Hintz Sr. | Chat | influencer | 1h | ○Sent, no reply | — | — | — | Mar 5, 2026 | Mar 11, 2026 |
| 26106305 | Order arrived damaged | Solved | Normal | James Schmidt | — |  Leonard Waters-Howell | wholesale | 6h | ○Sent, no reply | — | — | — | Feb 28, 2026 | - | |
| 76041657 | Influencer code not working | Solved | Normal | James Schmidt | — | Leonard Waters-Howell | Chat | returnsgift-card | 4h | ●Responded | 4/11 | — | — | Feb 10, 2026 | - |
| 83276845 | Missing samples in order | Closed | Normal | James Schmidt | — | Mr. Skyla Trantow | Chat | loyaltyshade-match | 2h | ○Sent, no reply | — | — | — | Feb 4, 2026 | Feb 8, 2026 |
| 12808409 | Order arrived damaged | Solved | Low | James Schmidt | — | Tommy Kuvalis | returns | 2h | ●Responded | 2/5 | — | — | Feb 1, 2026 | - | |
| 10811639 | Missing samples in order | Pending | Low | James Schmidt | — | Mr. Skyla Trantow | — | - | —Skipped | — | — | — | Jan 23, 2026 | - | |
| 69256084 | Lost package follow-up | Closed | Normal | James Schmidt | — |  Mr. Cade Senger | Chat | fragrance | 10h | ○Sent, no reply | — | — | — | Jan 21, 2026 | Jan 23, 2026 |
| 03797632 | Klarna / Afterpay split issue | Solved | Low | James Schmidt | — |  Dr. Mandy McLaughlin | Chat | fragrance | 2h | ○Sent, no reply | — | — | — | Jan 18, 2026 | - |
| 27739486 | Allergic reaction concern | Pending | Low | James Schmidt | — |  Yazmin Jast | shade-match | - | —Skipped | — | — | — | Jan 17, 2026 | - | |
| 17276018 | Discount code not working | Solved | Normal | James Schmidt | — |  Vilma Gusikowski | Chat | shippingreturns | 2h | ●Responded | 10/11 | — | — | Dec 22, 2025 | - |
| 63131985 | Cancel order request | Closed | Normal | James Schmidt | — |  Mr. Lonie Hudson | — | 3h | ●Responded | 5/5 | — | — | Dec 21, 2025 | Dec 27, 2025 | |
| 38745530 | Wrong shade sent | Solved | Low | James Schmidt | — |  Amely Pacocha | — | 1h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - | |
| 75077832 | App crashes at checkout | Solved | Normal | James Schmidt | — |  Eula McKenzie | loyaltyshade-match | 2d 22h | ●Responded | 3/5 | — | — | Dec 14, 2025 | - | |
| 85609629 | Influencer code not working | Solved | Normal | James Schmidt | — |  Katrina Johns | Chat | — | 3h | ○Sent, no reply | — | — | — | Nov 23, 2025 | - |
| 18564651 | Allergic reaction concern | Solved | Normal | James Schmidt | — | Yazmin Jast | Chat | samplesbopis | 1d 5h | ●Responded | 4/5 | — | — | Nov 13, 2025 | - |
| 74418025 | Wholesale order question | Pending | Normal | James Schmidt | — | Miss Amber Hintz Sr. | Chat | returnssamples | - | —Skipped | — | — | — | Nov 13, 2025 | - |
| 88573162 | App crashes at checkout | Pending | Low | James Schmidt | — |  Mr. Eliza Gerhold IV | damagedvipshipping | - | —Skipped | — | — | — | Nov 12, 2025 | - | |
| 39680387 | Allergic reaction concern | Open | Urgent | James Schmidt | — | Tommy Kuvalis | shade-match | - | —Skipped | — | — | — | Nov 2, 2025 | - | |
| 07182090 | Price match request | Solved | High | James Schmidt | — |  Kip Schroeder IV | — | 2d 14h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - | |
| 85097658 | Cancel order request | Closed | High | James Schmidt | — | Mr. Lonie Hudson | Chat | shade-matchvipdamaged | 2h | ●Responded | 3/5 | — | — | Oct 9, 2025 | Oct 15, 2025 |
| 27562125 | Store experience feedback | Open | Normal | James Schmidt | — | Mr. Eliza Gerhold IV | refundshade-match | - | —Skipped | — | — | — | Sep 25, 2025 | - | |
| 23020050 | Cancel subscription / Auto-replenish | Solved | Normal | James Schmidt | — | Mr. Skyla Trantow | vip | 1h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - | |
| 42846212 | BOPIS pickup not ready | Closed | Normal | James Schmidt | — | Kip Schroeder IV | Chat | fragranceshipping | 13h | ○Sent, no reply | — | — | — | Sep 20, 2025 | Sep 27, 2025 |
| 01699998 | Lost package follow-up | Solved | Normal | James Schmidt | — |  Oscar O'Hara | — | 1d | ●Responded | 2/5 | — | — | Sep 18, 2025 | - | |
| 47171956 | Return after 30-day window | Closed | Normal | James Schmidt | — | Mr. Skyla Trantow | samplesfragrancedamaged | 2d 4h | ○Sent, no reply | — | — | — | Aug 11, 2025 | Aug 14, 2025 | |
| 37384504 | Return after 30-day window | Solved | Normal | James Schmidt | — |  Kaela Friesen | Chat | wholesalevipdamaged | 2d 3h | ○Sent, no reply | — | — | — | Aug 4, 2025 | - |
| 82167839 | BOPIS pickup not ready | Solved | High | James Schmidt | — | Mr. Skyla Trantow | damagedshade-matchbopis | 20h | ●Responded | 4/5 | — | — | Jul 19, 2025 | - | |
| 32402153 | BOPIS order cancelled at store | Solved | Normal | James Schmidt | — | Jacklyn Dare | Phone | — | 17h | ●Responded | 4/5 | — | — | Jul 15, 2025 | - |
| 73131356 | Return after 30-day window | Open | Urgent | James Schmidt | — | Mr. Lonie Hudson | wholesalerefund | - | —Skipped | — | — | — | Jul 9, 2025 | - | |
| 59130456 | Birthday gift not received | Solved | Low | James Schmidt | — | Mr. Skyla Trantow | shade-matchfragrance | 5d 19h | ○Sent, no reply | — | — | — | Jul 8, 2025 | - | |
| 46079389 | Birthday gift not received | Solved | Normal | James Schmidt | — | Faith Hilll | — | 9d 9h | ○Sent, no reply | — | — | — | Jun 20, 2025 | - | |
| 80789846 | BOPIS pickup not ready | Open | High | James Schmidt | — | Amely Pacocha | influencer | - | —Skipped | — | — | — | Jun 15, 2025 | - |