Vickie Bruen
jasmine_anderson38@hotmail.com
Showing 1 - 21 of 21
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 2/5 | Agent didn't actually solve the issue, just told me to wait. | 16432404Loyalty points not posting | Vickie Bruen |  Garth Dooley | May 24, 2026, 8:20 PM |
| 10/11 | I tell everyone — Bloom is doing beauty retail right. | 23603166Item authenticity concern | Vickie Bruen |  Tommy Kuvalis | Mar 13, 2026, 12:27 PM |
| 1/5 | Signup form errors with no explanation. Frustrating start. | 89714259Order arrived damaged | Vickie Bruen |  Chaz Renner | Mar 12, 2026, 5:23 PM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 89243423Wholesale order question | Vickie Bruen |  Julie Hodkiewicz | Feb 22, 2026, 1:32 PM |
| 4/5 | Got my issue handled. Slightly long wait but the agent more than made up for it. | 37158805BOPIS order cancelled at store | Vickie Bruen |  Miss Amber Hintz Sr. | Feb 20, 2026, 8:09 PM |
| 4/5 | Add more clean / fragrance-free filters. | 45600131Order arrived damaged | Vickie Bruen |  Leonard Waters-Howell | Feb 7, 2026, 5:52 PM |
| 4/5 | Mostly easy. The app made me re-login before processing the return. | 52892211Pro discount enrollment | Vickie Bruen | Julie Hodkiewicz | Feb 6, 2026, 11:48 AM |
| 1/11 | Customer service made me feel like I was being scammed for filing a return. | 49598187Missing items in shipment | Vickie Bruen |  Faith Hilll | Jan 11, 2026, 3:12 AM |
| 5/5 | Onboarding was so smooth. Love the personalized routine builder. | 11797037Address change after shipping | Vickie Bruen | Miss Amber Hintz Sr. | Jan 10, 2026, 9:17 AM |
| 1/5 | Absolutely awful experience. No one would help with my damaged order. | 01457708Foundation match help | Vickie Bruen | Faith Hilll | Jan 10, 2026, 7:42 AM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 09024971Lost package follow-up | Vickie Bruen |  Amely Pacocha | Nov 21, 2025, 7:38 PM |
| 3/5 | Got the replacement but it took three back-and-forths to confirm the shade. | 95672015Where is my order? | Vickie Bruen |  Dr. Mandy McLaughlin | Nov 10, 2025, 11:27 PM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 40688329Item authenticity concern | Vickie Bruen |  Steve O'Conner | Oct 24, 2025, 7:11 PM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 55815699Where is my order? | Vickie Bruen |  Kip Schroeder IV | Sep 24, 2025, 7:42 PM |
| 4/5 | Liked the experience. App could be slightly faster. | 38246504Missing items in shipment | Vickie Bruen | Miss Amber Hintz Sr. | Sep 24, 2025, 11:32 AM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 93984738BOPIS pickup not ready | Vickie Bruen |  Kaela Friesen | Sep 4, 2025, 10:38 PM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 60946561Question about product ingredients | Vickie Bruen |  Mr. Eliza Gerhold IV | Aug 25, 2025, 1:08 AM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 26013847Shipping cost question | Vickie Bruen | Chaz Renner | Aug 9, 2025, 8:25 AM |
| 2/5 | Didn't honor the price match. Felt nickel-and-dimed. | 24559883Foundation match help | Vickie Bruen |  Yazmin Jast | Aug 8, 2025, 5:59 PM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 91134578BOPIS pickup not ready | Vickie Bruen | Steve O'Conner | Jun 22, 2025, 2:21 PM |
| 4/5 | Resolved fine. Agent had to look up my purchase, took a minute. | 65856034Order arrived damaged | Vickie Bruen | Steve O'Conner | May 25, 2025, 8:32 AM |