Leigh Breitenberg IV
furman_turcotte@gmail.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 11393408Missing samples in order | Leigh Breitenberg IV |  Mr. Skyla Trantow | Apr 21, 2026, 5:44 PM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 94602031Order arrived damaged | Leigh Breitenberg IV |  Leonard Waters-Howell | Apr 18, 2026, 12:43 PM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 08344786Missing items in shipment | Leigh Breitenberg IV |  Kaela Friesen | Jan 20, 2026, 12:28 AM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 57865697Cancel order request | Leigh Breitenberg IV |  Darryl Jacobi | Dec 15, 2025, 5:38 AM |
| 3/5 | Had to provide proof of purchase three different ways. | 91940752Refund not received | Leigh Breitenberg IV |  Oscar O'Hara | Nov 18, 2025, 9:45 PM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 73284972Gift card balance question | Leigh Breitenberg IV | Leonard Waters-Howell | Oct 17, 2025, 8:59 PM |
| 4/5 | Let me filter by skin type more aggressively. | 00468809Wrong shade sent | Leigh Breitenberg IV |  Amely Pacocha | Sep 11, 2025, 1:55 AM |
| 3/5 | The chat agent was clearly juggling other conversations. Felt impersonal. | 84856270BOPIS order cancelled at store | Leigh Breitenberg IV |  Miss Amber Hintz Sr. | Sep 6, 2025, 2:55 PM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 99321130Return after 30-day window | Leigh Breitenberg IV |  Tommy Kuvalis | Aug 9, 2025, 6:39 AM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 09285768Cancel subscription / Auto-replenish | Leigh Breitenberg IV | Miss Amber Hintz Sr. | Jul 31, 2025, 6:18 PM |
| 2/5 | Had to explain the same problem to four agents over two weeks. | 70398161Pro discount enrollment | Leigh Breitenberg IV |  Chaz Renner | Jun 23, 2025, 9:24 AM |
| 4/11 | Wouldn't recommend after the return debacle I went through. | 90970739Address change after shipping | Leigh Breitenberg IV |  Jacklyn Dare | Jun 14, 2025, 8:28 PM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 54771773Gift card balance question | Leigh Breitenberg IV |  Mr. Eliza Gerhold IV | Jun 10, 2025, 10:56 AM |
| 3/5 | Average. Got a partial refund instead of full and didn't really get why. | 24247135Lost package follow-up | Leigh Breitenberg IV |  Mr. Cade Senger | Jun 4, 2025, 12:07 AM |