Alexis Connelly
allison.keeling56@yahoo.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Best welcome experience I've had from any beauty brand. | 91573314Restock alert for backorder | Alexis Connelly |  Tommy Kuvalis | Apr 25, 2026, 3:38 PM |
| 7/11 | Pretty good. Selection is great, service is hit or miss. | 90423986Shipping cost question | Alexis Connelly | Tommy Kuvalis | Apr 20, 2026, 1:16 AM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 73230968Gift card balance question | Alexis Connelly |  Amely Pacocha | Apr 9, 2026, 1:11 AM |
| 1/5 | App crashed three times during signup. | 37969676App crashes at checkout | Alexis Connelly |  Leonard Waters-Howell | Mar 12, 2026, 12:53 AM |
| 1/11 | Had a terrible refund experience. Would steer friends elsewhere. | 33797339Birthday gift not received | Alexis Connelly |  Dr. Mandy McLaughlin | Dec 23, 2025, 4:43 PM |
| 1/5 | Worst app onboarding I've experienced this year. | 15830272Klarna / Afterpay split issue | Alexis Connelly |  Katrina Johns | Dec 20, 2025, 11:36 AM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 93898625App crashes at checkout | Alexis Connelly |  Kaela Friesen | Nov 5, 2025, 2:19 AM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 55891896Insider tier issue | Alexis Connelly | Leonard Waters-Howell | Oct 20, 2025, 5:00 AM |
| 10/11 | The selection, the service, the app — all top tier. | 15260979Restock alert for backorder | Alexis Connelly |  Darryl Jacobi | Oct 14, 2025, 5:54 AM |
| 3/5 | The app return flow kept timing out, had to chat in to finish it. | 95351671Wholesale order question | Alexis Connelly |  Eula McKenzie | Oct 11, 2025, 7:16 AM |
| 1/5 | Discount code didn't work, agent blamed me for entering it wrong. It was their typo. | 74170237BOPIS order cancelled at store | Alexis Connelly |  Julie Hodkiewicz | Sep 15, 2025, 7:23 AM |
| 1/5 | Insider status was downgraded incorrectly and no one will fix it. | 59749621Order arrived damaged | Alexis Connelly |  Ignatius Cummerata | Aug 18, 2025, 6:25 PM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 24140010Foundation match help | Alexis Connelly |  Mr. Lonie Hudson | Aug 14, 2025, 11:42 AM |