Evert Sawayn
stephan66@gmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 91756895Where is my order? | Evert Sawayn |  Darryl Jacobi | Apr 28, 2026, 8:01 PM |
| 3/5 | Issue resolved. Process felt clunky on their end. | 00984067Store experience feedback | Evert Sawayn |  Kaela Friesen | Apr 27, 2026, 11:27 PM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 53706222Shipping cost question | Evert Sawayn |  Eula McKenzie | Mar 10, 2026, 7:57 AM |
| 1/5 | Worst customer service I've dealt with. Refund denied with no explanation. | 06081525Allergic reaction concern | Evert Sawayn |  Mr. Lonie Hudson | Feb 27, 2026, 8:06 PM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 80689035Gift card balance question | Evert Sawayn |  Julie Hodkiewicz | Feb 3, 2026, 10:56 PM |
| 5/5 | Best welcome experience I've had from any beauty brand. | 95707778Shipping cost question | Evert Sawayn |  Amely Pacocha | Dec 31, 2025, 4:01 PM |
| 5/5 | Resolved my missing-points issue with one message. So easy. | 33473908Insider tier issue | Evert Sawayn |  Tommy Kuvalis | Dec 18, 2025, 8:16 PM |
| 9/11 | The selection, the service, the app — all top tier. | 31514895Restock alert for backorder | Evert Sawayn |  Jacklyn Dare | Dec 5, 2025, 12:36 PM |
| 1/5 | I waited 45 minutes in chat queue just to be told they'd email me. | 65717258BOPIS order cancelled at store | Evert Sawayn |  Mr. Eliza Gerhold IV | Nov 15, 2025, 10:52 PM |
| 1/5 | They accused me of returning fraudulent items. Never coming back. | 54185490Store experience feedback | Evert Sawayn | Kaela Friesen | Nov 2, 2025, 10:18 PM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 58195341Refund not received | Evert Sawayn | Tommy Kuvalis | Aug 16, 2025, 11:03 AM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 69624255Pro discount enrollment | Evert Sawayn |  Dr. Mandy McLaughlin | Jun 25, 2025, 8:45 AM |
| 4/5 | Generally happy. The fragrance sample they sent wasn't what I picked but close enough. | 93207217BOPIS order cancelled at store | Evert Sawayn |  Lily Raynor | Jun 11, 2025, 7:25 PM |