Aglae McLaughlin
Beacon Hospitality·isabel.vandervort16@beaconhospitality.com
Showing 1 - 18 of 18
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 09448238Store experience feedback | Aglae McLaughlin |  Kip Schroeder IV | May 22, 2026, 12:11 PM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 20609530Restock alert for backorder | Aglae McLaughlin |  Vilma Gusikowski | May 12, 2026, 7:51 AM |
| 4/5 | Generally happy. The fragrance sample they sent wasn't what I picked but close enough. | 44010025Price match request | Aglae McLaughlin |  Jacklyn Dare | Mar 28, 2026, 8:58 AM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 37185203Where is my order? | Aglae McLaughlin |  Ignatius Cummerata | Feb 21, 2026, 2:27 AM |
| 10/11 | The selection, the service, the app — all top tier. | 35200841Question about product ingredients | Aglae McLaughlin |  Faith Hilll | Feb 1, 2026, 4:03 AM |
| 2/5 | Three chats, no resolution. The fourth agent finally helped. | 86645204App login problem | Aglae McLaughlin |  Miss Amber Hintz Sr. | Jan 8, 2026, 7:43 PM |
| 3/5 | Onboarding was fine. Not memorable in either direction. | 98810107Foundation match help | Aglae McLaughlin | Jacklyn Dare | Jan 3, 2026, 3:50 PM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 73916087App crashes at checkout | Aglae McLaughlin | Vilma Gusikowski | Jan 1, 2026, 12:58 AM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 84655584Item authenticity concern | Aglae McLaughlin | Kip Schroeder IV | Dec 14, 2025, 3:18 AM |
| 1/5 | Order was a gift, arrived two weeks late and damaged, and no one cared. | 30398586BOPIS order cancelled at store | Aglae McLaughlin |  Steve O'Conner | Nov 14, 2025, 4:30 AM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 84976520Wrong shade sent | Aglae McLaughlin |  Oscar O'Hara | Oct 4, 2025, 10:08 AM |
| 10/11 | I tell everyone — Bloom is doing beauty retail right. | 06507579Address change after shipping | Aglae McLaughlin |  Mr. Eliza Gerhold IV | Aug 22, 2025, 6:14 PM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 60411861Question about product ingredients | Aglae McLaughlin |  Chaz Renner | Aug 2, 2025, 10:56 AM |
| 1/5 | Absolutely awful experience. No one would help with my damaged order. | 15793646Gift card balance question | Aglae McLaughlin |  Yazmin Jast | Jul 21, 2025, 1:26 AM |
| 7/11 | Generally good. A few things could be better but no complaints. | 98014078App crashes at checkout | Aglae McLaughlin |  Darryl Jacobi | Jul 17, 2025, 8:51 PM |
| 1/5 | Honestly easier to just dispute the charge than work with their team. | 57608526Insider tier issue | Aglae McLaughlin | Steve O'Conner | Jul 2, 2025, 2:33 AM |
| 9/11 | The selection, the service, the app — all top tier. | 27449484Foundation match help | Aglae McLaughlin | Oscar O'Hara | Jun 29, 2025, 4:22 AM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 59894345Cancel subscription / Auto-replenish | Aglae McLaughlin | Steve O'Conner | Jun 3, 2025, 10:19 PM |