Veronica Russel
savion.batz@yahoo.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Slow but eventually got there. Could have been a one-message fix. | 88594853Restock alert for backorder | Veronica Russel |  Leonard Waters-Howell | Apr 19, 2026, 1:09 PM |
| 7/11 | It works. Wouldn't go out of my way to recommend it. | 84252284Restock alert for backorder | Veronica Russel |  Mr. Lonie Hudson | Mar 13, 2026, 12:37 AM |
| 4/11 | The store experience used to be excellent. Now it's understaffed and rushed. | 77700439Lost package follow-up | Veronica Russel |  Mr. Skyla Trantow | Mar 11, 2026, 10:01 AM |
| 1/5 | Treated like I was lying about the missing items. Insulting. | 19035720Shipping cost question | Veronica Russel |  Katrina Johns | Mar 5, 2026, 6:27 PM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 43589126Allergic reaction concern | Veronica Russel |  Kip Schroeder IV | Jan 8, 2026, 12:41 PM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 40997145Klarna / Afterpay split issue | Veronica Russel |  Julie Hodkiewicz | Oct 26, 2025, 6:13 AM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 03067428Birthday gift not received | Veronica Russel |  Vilma Gusikowski | Oct 2, 2025, 2:39 AM |
| 9/11 | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 13790530Influencer code not working | Veronica Russel |  Tommy Kuvalis | Sep 13, 2025, 11:43 PM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 19480279App login problem | Veronica Russel | Katrina Johns | Sep 2, 2025, 7:15 AM |
| 9/11 | The selection, the service, the app — all top tier. | 57012567Order arrived damaged | Veronica Russel |  Dr. Mandy McLaughlin | Aug 27, 2025, 8:06 PM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 48901643Pro discount enrollment | Veronica Russel | Tommy Kuvalis | Aug 16, 2025, 5:45 AM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 71765538Missing items in shipment | Veronica Russel |  Amely Pacocha | Aug 15, 2025, 1:31 PM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 35929174Cancel subscription / Auto-replenish | Veronica Russel |  Mr. Eliza Gerhold IV | Aug 8, 2025, 10:34 PM |
| 2/5 | Refund came through but was 30 dollars short and no one can explain why. | 04484117Cancel order request | Veronica Russel |  Yazmin Jast | Jul 29, 2025, 11:16 PM |
| 3/5 | Multiple screens, multiple agents. Could have been a one-click thing. | 72377592Wholesale order question | Veronica Russel | Dr. Mandy McLaughlin | Jul 17, 2025, 5:35 AM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 17875889Order arrived damaged | Veronica Russel |  Mr. Cade Senger | Jul 11, 2025, 6:42 PM |