Veronica Russel
savion.batz@yahoo.com
Showing 1 - 45 of 45
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 84184413 | Discount code not working | Closed | Normal | Veronica Russel | — |  Steve O'Conner | damaged | 4h | ○Sent, no reply | — | — | — | May 14, 2026 | May 16, 2026 | |
| 75330102 | App login problem | Pending | Normal | Veronica Russel | — |  Tommy Kuvalis | samples | - | —Skipped | — | — | — | May 6, 2026 | - | |
| 76871007 | Missing items in shipment | Solved | Low | Veronica Russel | — |  Kip Schroeder IV | Chat | — | 20h | ○Sent, no reply | — | — | — | May 2, 2026 | - |
| 42806761 | Wholesale order question | Closed | Normal | Veronica Russel | — | Tommy Kuvalis | Phone | wholesale | 2d 6h | ⊘Not fired | — | — | — | Apr 19, 2026 | Apr 23, 2026 |
| 88594853 | Restock alert for backorder | Solved | Normal | Veronica Russel | — |  Leonard Waters-Howell | bopisgift-cardshade-match | 1h | ●Responded | 3/5 | — | — | Apr 18, 2026 | - | |
| 74140720 | App login problem | Closed | High | Veronica Russel | — |  Ignatius Cummerata | Chat | refundshippingfragrance | 2h | ○Sent, no reply | — | — | — | Apr 13, 2026 | Apr 18, 2026 |
| 48875574 | Address change after shipping | Solved | Normal | Veronica Russel | — |  Mr. Cade Senger | — | 3h | ⊘Not fired | — | — | — | Apr 10, 2026 | - | |
| 20918053 | Shipping cost question | Closed | Low | Veronica Russel | — |  Vilma Gusikowski | — | 1d | ⊘Not fired | — | — | — | Mar 26, 2026 | Apr 3, 2026 | |
| 77700439 | Lost package follow-up | Solved | High | Veronica Russel | — |  Mr. Skyla Trantow | Chat | influencer | 6h | ●Responded | 4/11 | — | — | Mar 10, 2026 | - |
| 84252284 | Restock alert for backorder | Closed | Normal | Veronica Russel | — |  Mr. Lonie Hudson | returnsbopis | 4d 11h | ●Responded | 7/11 | — | — | Mar 7, 2026 | Mar 16, 2026 | |
| 36509771 | Item authenticity concern | Open | Low | Veronica Russel | — | Leonard Waters-Howell | vipshippingloyalty | - | —Skipped | — | — | — | Mar 6, 2026 | - | |
| 39909323 | Wholesale order question | Closed | Normal | Veronica Russel | — | Mr. Lonie Hudson | Social | vipwholesale | 3d | ⊘Not fired | — | — | — | Feb 25, 2026 | Mar 5, 2026 |
| 19035720 | Shipping cost question | Solved | Low | Veronica Russel | — |  Katrina Johns | returnssamples | 9d 17h | ●Responded | 1/5 | — | — | Feb 22, 2026 | - | |
| 87146716 | Shipping cost question | Closed | Low | Veronica Russel | — |  Oscar O'Hara | Chat | shade-matchinfluencer | 2h | ○Sent, no reply | — | — | — | Feb 3, 2026 | Feb 7, 2026 |
| 62737711 | Foundation match help | Open | Normal | Veronica Russel | — |  Miss Amber Hintz Sr. | wholesaleloyalty | - | —Skipped | — | — | — | Jan 20, 2026 | - | |
| 43589126 | Allergic reaction concern | Closed | Low | Veronica Russel | — | Kip Schroeder IV | wholesale | 5h | ●Responded | 5/5 | — | — | Jan 6, 2026 | Jan 11, 2026 | |
| 68055481 | Birthday gift not received | Solved | Normal | Veronica Russel | — |  Eula McKenzie | refund | 5h | ⊘Not fired | — | — | — | Dec 24, 2025 | - | |
| 65104857 | Lost package follow-up | Closed | Low | Veronica Russel | — |  Mr. Eliza Gerhold IV | shade-matchsamples | 1d 20h | ○Sent, no reply | — | — | — | Dec 16, 2025 | Dec 22, 2025 | |
| 12961598 | Missing items in shipment | Solved | Low | Veronica Russel | — |  Darryl Jacobi | — | 5d 13h | ○Sent, no reply | — | — | — | Dec 11, 2025 | - | |
| 57719048 | Where is my order? | Pending | Normal | Veronica Russel | — | Mr. Skyla Trantow | Chat | — | - | —Skipped | — | — | — | Dec 5, 2025 | - |
| 37930779 | BOPIS pickup not ready | Solved | Normal | Veronica Russel | — | Darryl Jacobi | shippingshade-matchrefund | 9h | ○Sent, no reply | — | — | — | Dec 2, 2025 | - | |
| 40917996 | Allergic reaction concern | Pending | Normal | Veronica Russel | — | Eula McKenzie | Chat | shade-matchwholesale | - | —Skipped | — | — | — | Oct 31, 2025 | - |
| 40997145 | Klarna / Afterpay split issue | Solved | Normal | Veronica Russel | — |  Julie Hodkiewicz | damagedinfluencer | 5h | ●Responded | 5/5 | — | — | Oct 25, 2025 | - | |
| 06909816 | Foundation match help | Solved | Normal | Veronica Russel | — | Julie Hodkiewicz | app | 19h | ○Sent, no reply | — | — | — | Oct 1, 2025 | - | |
| 03067428 | Birthday gift not received | Solved | Normal | Veronica Russel | — | Vilma Gusikowski | bopisshade-match | 2h | ●Responded | 5/5 | — | — | Oct 1, 2025 | - | |
| 13790530 | Influencer code not working | Solved | Normal | Veronica Russel | — | Tommy Kuvalis | — | 2d 10h | ●Responded | 9/11 | — | — | Sep 10, 2025 | - | |
| 19480279 | App login problem | Solved | High | Veronica Russel | — | Katrina Johns | Chat | wholesale | 17h | ●Responded | 10/11 | — | — | Aug 30, 2025 | - |
| 93865550 | Address change after shipping | Solved | Normal | Veronica Russel | — | Miss Amber Hintz Sr. | bopis | 5d 18h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - | |
| 57012567 | Order arrived damaged | Solved | Low | Veronica Russel | — |  Dr. Mandy McLaughlin | Chat | — | 1d 20h | ●Responded | 9/11 | — | — | Aug 25, 2025 | - |
| 71595021 | Where is my order? | Open | High | Veronica Russel | — | Oscar O'Hara | Chat | vip | - | —Skipped | — | — | — | Aug 16, 2025 | - |
| 48901643 | Pro discount enrollment | Solved | High | Veronica Russel | — | Tommy Kuvalis | damagedfragrancebopis | 13h | ●Responded | 4/5 | — | — | Aug 14, 2025 | - | |
| 71765538 | Missing items in shipment | Solved | Normal | Veronica Russel | — |  Amely Pacocha | samples | 4h | ●Responded | 5/5 | — | — | Aug 14, 2025 | - | |
| 41612546 | Address change after shipping | Closed | Normal | Veronica Russel | — |  Faith Hilll | — | 2d 11h | ○Sent, no reply | — | — | — | Aug 5, 2025 | Aug 11, 2025 | |
| 86536573 | Allergic reaction concern | Solved | Low | Veronica Russel | — |  Yazmin Jast | Phone | shade-match | 4h | ○Sent, no reply | — | — | — | Aug 4, 2025 | - |
| 35929174 | Cancel subscription / Auto-replenish | Closed | Normal | Veronica Russel | — | Mr. Eliza Gerhold IV | — | 2d 9h | ●Responded | 4/5 | — | — | Aug 4, 2025 | Aug 10, 2025 | |
| 94353850 | Allergic reaction concern | Solved | Normal | Veronica Russel | — | Dr. Mandy McLaughlin | — | 9h | ⊘Not fired | — | — | — | Jul 28, 2025 | - | |
| 04484117 | Cancel order request | Solved | Normal | Veronica Russel | — | Yazmin Jast | damaged | 9h | ●Responded | 2/5 | — | — | Jul 28, 2025 | - | |
| 72377592 | Wholesale order question | Closed | Normal | Veronica Russel | — | Dr. Mandy McLaughlin | Chat | returnsgift-card | 2h | ●Responded | 3/5 | — | — | Jul 15, 2025 | Jul 17, 2025 |
| 17875889 | Order arrived damaged | Solved | High | Veronica Russel | — | Mr. Cade Senger | — | 4h | ●Responded | 5/5 | — | — | Jul 11, 2025 | - | |
| 21122315 | Insider tier issue | Solved | Normal | Veronica Russel | — | Mr. Skyla Trantow | Phone | refundshipping | 2h | ○Sent, no reply | — | — | — | Jul 8, 2025 | - |
| 37540078 | Birthday gift not received | Solved | Normal | Veronica Russel | — |  Lily Raynor | Chat | — | 22h | ⊘Not fired | — | — | — | Jul 1, 2025 | - |
| 37087090 | Order arrived damaged | Solved | Normal | Veronica Russel | — | Oscar O'Hara | Chat | shade-matchvipbopis | 6d 18h | ○Sent, no reply | — | — | — | Jun 26, 2025 | - |
| 36360871 | Item authenticity concern | Open | Normal | Veronica Russel | — | Steve O'Conner | damaged | - | —Skipped | — | — | — | Jun 26, 2025 | - | |
| 60736013 | Store experience feedback | Closed | Normal | Veronica Russel | — |  Kaela Friesen | Chat | shade-matchrefundbopis | 7d | ○Sent, no reply | — | — | — | Jun 13, 2025 | Jun 27, 2025 |
| 93124073 | Missing samples in order | Solved | Normal | Veronica Russel | — | Mr. Eliza Gerhold IV | shade-matchinfluencerapp | 6h | ○Sent, no reply | — | — | — | May 30, 2025 | - |