Quincy Hoeger
kent.abernathy66@gmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 04248433 | Birthday gift not received | Closed | Low | Quincy Hoeger | — |  Garth Dooley | Chat | vipreturnssamples | 6h | ○Sent, no reply | — | — | — | May 19, 2026 | May 22, 2026 |
| 85052877 | App crashes at checkout | Solved | Normal | Quincy Hoeger | — |  Lily Raynor | Social | shippingapployalty | 22h | ⊘Not fired | — | — | — | May 17, 2026 | - |
| 88468876 | Cancel subscription / Auto-replenish | Closed | Normal | Quincy Hoeger | — |  Faith Hilll | shipping | 4d 12h | ●Responded | 7/11 | — | — | May 14, 2026 | May 25, 2026 | |
| 94395606 | App crashes at checkout | Open | Normal | Quincy Hoeger | — |  Jacklyn Dare | gift-cardwholesalerefund | - | —Skipped | — | — | — | May 2, 2026 | - | |
| 97902517 | Item authenticity concern | Closed | Low | Quincy Hoeger | — |  Miss Amber Hintz Sr. | — | 2d 8h | ○Sent, no reply | — | — | — | Apr 20, 2026 | Apr 24, 2026 | |
| 76137642 | Insider tier issue | Solved | Normal | Quincy Hoeger | — |  Mr. Skyla Trantow | — | 5h | ○Sent, no reply | — | — | — | Apr 20, 2026 | - | |
| 35369738 | Lost package follow-up | Pending | Normal | Quincy Hoeger | — | Garth Dooley | Chat | shippinggift-card | - | —Skipped | — | — | — | Apr 17, 2026 | - |
| 38063267 | Item authenticity concern | Closed | High | Quincy Hoeger | — |  Leonard Waters-Howell | Chat | bopis | 1h | ○Sent, no reply | — | — | — | Apr 13, 2026 | Apr 14, 2026 |
| 26752252 | Store experience feedback | Solved | Normal | Quincy Hoeger | — |  Eula McKenzie | — | 1h | ●Responded | 4/5 | — | — | Apr 10, 2026 | - | |
| 25468011 | Influencer code not working | Open | Normal | Quincy Hoeger | — |  Mr. Cade Senger | Phone | shippingrefund | - | —Skipped | — | — | — | Apr 7, 2026 | - |
| 74320251 | Wrong shade sent | Solved | High | Quincy Hoeger | — | Jacklyn Dare | Phone | fragrancebopis | 19h | ○Sent, no reply | — | — | — | Mar 24, 2026 | - |
| 21584444 | Foundation match help | Solved | Normal | Quincy Hoeger | — |  Oscar O'Hara | Chat | damagedshade-match | 1h | ●Responded | 5/5 | — | — | Mar 19, 2026 | - |
| 23697670 | Discount code not working | Solved | Normal | Quincy Hoeger | — | Faith Hilll | Social | appbopis | 16h | ⊘Not fired | — | — | — | Mar 16, 2026 | - |
| 01413770 | Where is my order? | Closed | Normal | Quincy Hoeger | — | Jacklyn Dare | Social | — | 2d 13h | ⊘Not fired | — | — | — | Mar 13, 2026 | Mar 17, 2026 |
| 05701681 | Shipping cost question | Solved | Normal | Quincy Hoeger | — | Miss Amber Hintz Sr. | wholesaleshade-matchreturns | 17h | ○Sent, no reply | — | — | — | Mar 11, 2026 | - | |
| 87804527 | App crashes at checkout | Solved | Normal | Quincy Hoeger | — | Leonard Waters-Howell | — | 3h | ○Sent, no reply | — | — | — | Mar 9, 2026 | - | |
| 43465059 | BOPIS pickup not ready | Solved | Low | Quincy Hoeger | — |  Steve O'Conner | Chat | shipping | 2h | ○Sent, no reply | — | — | — | Feb 24, 2026 | - |
| 68626393 | Discount code not working | Solved | Normal | Quincy Hoeger | — |  Dr. Mandy McLaughlin | Chat | loyaltydamaged | 12h | ●Responded | 5/5 | — | — | Feb 23, 2026 | - |
| 62822012 | Foundation match help | Solved | Urgent | Quincy Hoeger | — | Eula McKenzie | Phone | shade-match | 2d 14h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - |
| 48024483 | Loyalty points not posting | Solved | High | Quincy Hoeger | — |  Vilma Gusikowski | vipdamagedwholesale | 2h | ○Sent, no reply | — | — | — | Feb 12, 2026 | - | |
| 16495897 | Foundation match help | Solved | High | Quincy Hoeger | — | Lily Raynor | shipping | 3h | ●Responded | 4/11 | — | — | Jan 29, 2026 | - | |
| 57863591 | Influencer code not working | Pending | Normal | Quincy Hoeger | — | Jacklyn Dare | fragranceloyaltyinfluencer | - | —Skipped | — | — | — | Jan 29, 2026 | - | |
| 12055158 | Return after 30-day window | Pending | Normal | Quincy Hoeger | — |  Kaela Friesen | Chat | fragrancewholesale | - | —Skipped | — | — | — | Jan 22, 2026 | - |
| 78108207 | Restock alert for backorder | Solved | High | Quincy Hoeger | — | Eula McKenzie | refundappreturns | 7h | ○Sent, no reply | — | — | — | Jan 18, 2026 | - | |
| 82467046 | Order arrived damaged | Closed | Normal | Quincy Hoeger | — |  Tommy Kuvalis | — | 6h | ○Sent, no reply | — | — | — | Jan 3, 2026 | Jan 10, 2026 | |
| 76539658 | Discount code not working | Solved | Urgent | Quincy Hoeger | — | Kaela Friesen | Social | influencer | 5h | ⊘Not fired | — | — | — | Dec 24, 2025 | - |
| 74958193 | Cancel subscription / Auto-replenish | Closed | Normal | Quincy Hoeger | — | Dr. Mandy McLaughlin | loyaltyrefund | 5h | ●Responded | 4/5 | — | — | Dec 19, 2025 | Dec 25, 2025 | |
| 61177667 | Return after 30-day window | Solved | Normal | Quincy Hoeger | — | Leonard Waters-Howell | wholesaledamaged | 4h | ●Responded | 5/5 | — | — | Dec 9, 2025 | - | |
| 79367136 | Klarna / Afterpay split issue | Closed | Normal | Quincy Hoeger | — | Tommy Kuvalis | loyaltyshippingbopis | 1d 11h | ○Sent, no reply | — | — | — | Nov 25, 2025 | Dec 2, 2025 | |
| 11599616 | Birthday gift not received | Solved | Low | Quincy Hoeger | — | Garth Dooley | — | 1d 10h | ●Responded | 4/5 | — | — | Nov 25, 2025 | - | |
| 26314183 | Return after 30-day window | Closed | Normal | Quincy Hoeger | — | Garth Dooley | — | 3h | ○Sent, no reply | — | — | — | Nov 24, 2025 | Nov 30, 2025 | |
| 69921793 | BOPIS pickup not ready | Closed | High | Quincy Hoeger | — |  Amely Pacocha | — | 1d 12h | ○Sent, no reply | — | — | — | Oct 30, 2025 | Nov 8, 2025 | |
| 87914175 | Pro discount enrollment | Pending | High | Quincy Hoeger | — | Tommy Kuvalis | refund | - | —Skipped | — | — | — | Oct 29, 2025 | - | |
| 48346571 | Item authenticity concern | Closed | Normal | Quincy Hoeger | — | Miss Amber Hintz Sr. | Phone | vipshade-match | 2d 7h | ○Sent, no reply | — | — | — | Oct 22, 2025 | Oct 31, 2025 |
| 58567569 | Refund not received | Solved | Normal | Quincy Hoeger | — | Oscar O'Hara | Social | — | 1h | ⊘Not fired | — | — | — | Sep 19, 2025 | - |
| 68563745 | Address change after shipping | Solved | Normal | Quincy Hoeger | — | Mr. Skyla Trantow | — | 5h | ○Sent, no reply | — | — | — | Sep 11, 2025 | - | |
| 90775788 | Cancel order request | Closed | Urgent | Quincy Hoeger | — |  Chaz Renner | damagedwholesale | 18h | ●Responded | 4/5 | — | — | Sep 11, 2025 | Sep 19, 2025 | |
| 04916917 | Insider tier issue | Solved | Normal | Quincy Hoeger | — | Dr. Mandy McLaughlin | Chat | — | 9h | ○Sent, no reply | — | — | — | Aug 30, 2025 | - |
| 70638933 | Allergic reaction concern | Solved | Normal | Quincy Hoeger | — | Eula McKenzie | Phone | damagedloyaltyshipping | 5h | ⊘Not fired | — | — | — | Aug 29, 2025 | - |
| 49382993 | Cancel order request | Pending | Normal | Quincy Hoeger | — | Leonard Waters-Howell | Chat | damagedloyaltybopis | - | —Skipped | — | — | — | Aug 29, 2025 | - |
| 55532783 | Influencer code not working | Solved | Low | Quincy Hoeger | — | Tommy Kuvalis | influencerfragrancereturns | 4d 3h | ●Responded | 3/5 | — | — | Aug 24, 2025 | - | |
| 12092343 | Price match request | Solved | Normal | Quincy Hoeger | — | Chaz Renner | Chat | gift-cardshade-match | 16h | ○Sent, no reply | — | — | — | Aug 22, 2025 | - |
| 90893950 | Wrong shade sent | Solved | Normal | Quincy Hoeger | — |  Darryl Jacobi | loyalty | 14h | ●Responded | 5/5 | — | — | Aug 20, 2025 | - | |
| 88145018 | BOPIS pickup not ready | Open | Low | Quincy Hoeger | — | Kaela Friesen | — | - | —Skipped | — | — | — | Aug 10, 2025 | - | |
| 28410968 | Allergic reaction concern | Closed | Urgent | Quincy Hoeger | — | Vilma Gusikowski | Chat | loyalty | 21h | ○Sent, no reply | — | — | — | Aug 8, 2025 | Aug 10, 2025 |
| 20441284 | Address change after shipping | Closed | Normal | Quincy Hoeger | — | Vilma Gusikowski | loyaltyvip | 15h | ○Sent, no reply | — | — | — | Aug 8, 2025 | Aug 13, 2025 | |
| 91538018 | Restock alert for backorder | Solved | Normal | Quincy Hoeger | — | Jacklyn Dare | Chat | — | 10h | ●Responded | 5/5 | — | — | Jul 24, 2025 | - |
| 76682320 | Wrong shade sent | Solved | Normal | Quincy Hoeger | — | Oscar O'Hara | Phone | fragranceloyaltyshade-match | 18h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - |
| 11132311 | App login problem | Closed | Normal | Quincy Hoeger | — | Miss Amber Hintz Sr. | Phone | — | 3h | ●Responded | 5/5 | — | — | Jul 17, 2025 | Jul 18, 2025 |
| 31888821 | Question about product ingredients | Solved | Normal | Quincy Hoeger | — | Steve O'Conner | influencerloyalty | 1d 11h | ○Sent, no reply | — | — | — | Jun 25, 2025 | - |