Lillie Lang
grady_parisian58@gmail.com
Showing 1 - 8 of 8
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 07756526Lost package follow-up | Lillie Lang |  Tommy Kuvalis | Feb 2, 2026, 12:57 PM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 55243444Refund not received | Lillie Lang |  Mr. Lonie Hudson | Dec 25, 2025, 11:45 AM |
| 9/11 | The brand range alone makes it worth it. Service makes it lifelong. | 72809990Cancel subscription / Auto-replenish | Lillie Lang |  Kip Schroeder IV | Dec 1, 2025, 7:29 PM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 89582437Klarna / Afterpay split issue | Lillie Lang |  Jacklyn Dare | Nov 19, 2025, 12:25 PM |
| 5/5 | Bring back the discontinued matte foundation line. | 67750946Cancel order request | Lillie Lang |  Ignatius Cummerata | Oct 11, 2025, 1:08 PM |
| 2/5 | Loyalty points still missing after two separate chats about it. | 22186258Insider tier issue | Lillie Lang | Tommy Kuvalis | Aug 22, 2025, 3:42 PM |
| 4/5 | Add a recommend-based-on-what-I-own feature. | 91410636App login problem | Lillie Lang |  Faith Hilll | Aug 8, 2025, 10:58 PM |
| 10/11 | Bloom understands what a beauty customer actually wants. | 50602976Allergic reaction concern | Lillie Lang |  Kaela Friesen | Jul 26, 2025, 6:09 AM |