Salvador Roberts
jamil_heller@yahoo.com
Showing 1 - 23 of 23
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Quick, frictionless. Bookmarking my next return. | 56704908App login problem | Salvador Roberts |  Darryl Jacobi | May 20, 2026, 2:40 AM |
| 1/5 | Discount code didn't work, agent blamed me for entering it wrong. It was their typo. | 32790912Influencer code not working | Salvador Roberts |  Kaela Friesen | Apr 3, 2026, 7:32 PM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 67946109Loyalty points not posting | Salvador Roberts |  Mr. Skyla Trantow | Mar 30, 2026, 2:16 AM |
| 5/5 | Amazing service! Sara helped me find the perfect foundation match over chat. | 51712204Where is my order? | Salvador Roberts |  Tommy Kuvalis | Mar 28, 2026, 11:39 PM |
| 3/5 | Resolved but only after I escalated. Should not have taken that long. | 84032521Where is my order? | Salvador Roberts |  Miss Amber Hintz Sr. | Feb 28, 2026, 4:34 PM |
| 3/5 | The chat agent was clearly juggling other conversations. Felt impersonal. | 55554178Birthday gift not received | Salvador Roberts | Mr. Skyla Trantow | Feb 25, 2026, 6:33 PM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 98870775Item authenticity concern | Salvador Roberts | Mr. Skyla Trantow | Dec 26, 2025, 9:26 AM |
| 3/5 | Stop discontinuing products my routine depends on. | 30055319Item authenticity concern | Salvador Roberts |  Lily Raynor | Dec 12, 2025, 10:53 PM |
| 5/5 | Improve the BOPIS experience in stores. | 05060683Gift card balance question | Salvador Roberts |  Faith Hilll | Dec 12, 2025, 4:59 PM |
| 7/11 | It works. Wouldn't go out of my way to recommend it. | 26287323Item authenticity concern | Salvador Roberts | Mr. Skyla Trantow | Nov 25, 2025, 3:47 PM |
| 3/5 | It's whatever. Got what I needed but no follow-through. | 69354205Loyalty points not posting | Salvador Roberts |  Mr. Lonie Hudson | Nov 22, 2025, 2:44 PM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 69272050BOPIS order cancelled at store | Salvador Roberts | Tommy Kuvalis | Nov 20, 2025, 1:58 PM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 79358418BOPIS pickup not ready | Salvador Roberts | Lily Raynor | Oct 20, 2025, 4:54 AM |
| 5/5 | Amazing service! Sara helped me find the perfect foundation match over chat. | 59757683Discount code not working | Salvador Roberts |  Yazmin Jast | Oct 7, 2025, 11:34 PM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 75186660Question about product ingredients | Salvador Roberts | Miss Amber Hintz Sr. | Oct 7, 2025, 5:20 PM |
| 4/5 | Pretty smooth. One step required a follow-up email. | 56543683Birthday gift not received | Salvador Roberts |  Mr. Eliza Gerhold IV | Sep 9, 2025, 6:42 AM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 58270295Discount code not working | Salvador Roberts |  Chaz Renner | Sep 6, 2025, 12:00 AM |
| 7/11 | It's fine. Nothing makes me actively recommend it though. | 95607168Missing items in shipment | Salvador Roberts |  Garth Dooley | Sep 4, 2025, 12:12 PM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 45020851Return after 30-day window | Salvador Roberts |  Eula McKenzie | Aug 30, 2025, 9:13 PM |
| 10/11 | The selection, the service, the app — all top tier. | 98757897Allergic reaction concern | Salvador Roberts | Garth Dooley | Aug 6, 2025, 12:00 AM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 94508115Pro discount enrollment | Salvador Roberts | Kaela Friesen | Aug 3, 2025, 1:51 PM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 52132496Birthday gift not received | Salvador Roberts | Yazmin Jast | Jul 12, 2025, 12:36 PM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 23157175App crashes at checkout | Salvador Roberts | Mr. Eliza Gerhold IV | May 30, 2025, 2:48 PM |