Carrie Koelpin
juwan74@hotmail.com
Showing 1 - 17 of 17
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Got the replacement but it took three back-and-forths to confirm the shade. | 31390156Address change after shipping | Carrie Koelpin |  Garth Dooley | Apr 7, 2026, 9:47 AM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 94182581Lost package follow-up | Carrie Koelpin |  Leonard Waters-Howell | Mar 31, 2026, 7:00 AM |
| 1/5 | Couldn't complete onboarding. Eventually gave up. | 33493939Order arrived damaged | Carrie Koelpin | Garth Dooley | Mar 20, 2026, 11:25 PM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 39792194Lost package follow-up | Carrie Koelpin |  Jacklyn Dare | Mar 15, 2026, 3:53 PM |
| 5/5 | First time ordering and I'll definitely be back. Smooth from start to finish. | 39883055Restock alert for backorder | Carrie Koelpin | Garth Dooley | Feb 24, 2026, 11:38 AM |
| 5/5 | Easiest return I've ever done. Just printed the label and dropped it off. | 10777774Item authenticity concern | Carrie Koelpin |  Darryl Jacobi | Feb 12, 2026, 4:49 PM |
| 3/5 | The chat agent was clearly juggling other conversations. Felt impersonal. | 22895646Wrong shade sent | Carrie Koelpin |  Amely Pacocha | Dec 28, 2025, 8:51 PM |
| 7/11 | Solid retailer. Not differentiated enough to recommend over alternatives. | 53260982Refund not received | Carrie Koelpin |  Oscar O'Hara | Dec 16, 2025, 8:44 AM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 64011541Allergic reaction concern | Carrie Koelpin |  Vilma Gusikowski | Nov 22, 2025, 7:58 PM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 49907665Cancel order request | Carrie Koelpin |  Dr. Mandy McLaughlin | Oct 28, 2025, 8:54 PM |
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 39122587Return after 30-day window | Carrie Koelpin |  Yazmin Jast | Sep 15, 2025, 12:16 AM |
| 4/5 | Good. The personalization was decent but missed my undertone. | 05172495Discount code not working | Carrie Koelpin |  Eula McKenzie | Sep 12, 2025, 12:59 AM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 20852819Missing samples in order | Carrie Koelpin | Vilma Gusikowski | Sep 11, 2025, 2:35 AM |
| 4/5 | Smooth chat. Just had to scroll to find the right help article first. | 47498779Order arrived damaged | Carrie Koelpin | Garth Dooley | Aug 13, 2025, 12:05 PM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 40065221Where is my order? | Carrie Koelpin |  Chaz Renner | Jul 6, 2025, 3:34 PM |
| 9/11 | I tell everyone — Bloom is doing beauty retail right. | 83784989Wrong shade sent | Carrie Koelpin |  Kaela Friesen | Jun 6, 2025, 8:58 AM |
| 4/5 | More inclusive shade ranges would be huge. | 49752088Store experience feedback | Carrie Koelpin | Kaela Friesen | May 30, 2025, 4:12 PM |