Carrie Koelpin
juwan74@hotmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 03434577 | Lost package follow-up | Pending | Normal | Carrie Koelpin | — |  Julie Hodkiewicz | — | - | —Skipped | — | — | — | Apr 24, 2026 | - | |
| 23376360 | Return after 30-day window | Solved | Normal | Carrie Koelpin | — |  Miss Amber Hintz Sr. | — | 8h | ○Sent, no reply | — | — | — | Apr 20, 2026 | - | |
| 31390156 | Address change after shipping | Solved | Normal | Carrie Koelpin | — |  Garth Dooley | — | 2h | ●Responded | 3/5 | — | — | Apr 6, 2026 | - | |
| 69046676 | Missing items in shipment | Pending | Low | Carrie Koelpin | — |  Eula McKenzie | Chat | — | - | —Skipped | — | — | — | Mar 30, 2026 | - |
| 94182581 | Lost package follow-up | Closed | Normal | Carrie Koelpin | — |  Leonard Waters-Howell | — | 1h | ●Responded | 4/5 | — | — | Mar 30, 2026 | Apr 2, 2026 | |
| 33493939 | Order arrived damaged | Solved | High | Carrie Koelpin | — | Garth Dooley | — | 1h | ●Responded | 1/5 | — | — | Mar 19, 2026 | - | |
| 05560393 | App login problem | Open | Normal | Carrie Koelpin | — | Eula McKenzie | — | - | —Skipped | — | — | — | Mar 14, 2026 | - | |
| 39792194 | Lost package follow-up | Closed | Normal | Carrie Koelpin | — |  Jacklyn Dare | Chat | app | 12h | ●Responded | 5/5 | — | — | Mar 13, 2026 | Mar 15, 2026 |
| 00738865 | Refund not received | Solved | High | Carrie Koelpin | — |  Dr. Mandy McLaughlin | Chat | gift-cardshade-match | 5h | ○Sent, no reply | — | — | — | Mar 8, 2026 | - |
| 49390380 | Order arrived damaged | Closed | Normal | Carrie Koelpin | — |  Mr. Skyla Trantow | refundappwholesale | 2d 4h | ○Sent, no reply | — | — | — | Mar 4, 2026 | Mar 13, 2026 | |
| 39883055 | Restock alert for backorder | Solved | Normal | Carrie Koelpin | — | Garth Dooley | shippingloyalty | 1h | ●Responded | 5/5 | — | — | Feb 23, 2026 | - | |
| 85289074 | Shipping cost question | Closed | Normal | Carrie Koelpin | — |  Kaela Friesen | — | 6h | ○Sent, no reply | — | — | — | Feb 15, 2026 | Feb 21, 2026 | |
| 25788928 | Pro discount enrollment | Solved | Normal | Carrie Koelpin | — |  Chaz Renner | refunddamaged | 6h | ○Sent, no reply | — | — | — | Feb 15, 2026 | - | |
| 10777774 | Item authenticity concern | Solved | Normal | Carrie Koelpin | — |  Darryl Jacobi | damagedreturnssamples | 6h | ●Responded | 5/5 | — | — | Feb 11, 2026 | - | |
| 29585124 | Loyalty points not posting | Pending | High | Carrie Koelpin | — |  Mr. Cade Senger | Chat | fragranceshippingapp | - | —Skipped | — | — | — | Feb 6, 2026 | - |
| 70896786 | Gift card balance question | Solved | Normal | Carrie Koelpin | — |  Mr. Lonie Hudson | Chat | — | 1h | ○Sent, no reply | — | — | — | Feb 3, 2026 | - |
| 53589077 | BOPIS pickup not ready | Closed | Normal | Carrie Koelpin | — | Eula McKenzie | bopis | 3h | ○Sent, no reply | — | — | — | Jan 20, 2026 | Jan 22, 2026 | |
| 22895646 | Wrong shade sent | Closed | Normal | Carrie Koelpin | — |  Amely Pacocha | Chat | fragrance | 11h | ●Responded | 3/5 | — | — | Dec 26, 2025 | Jan 1, 2026 |
| 61302606 | Question about product ingredients | Pending | Normal | Carrie Koelpin | — |  Tommy Kuvalis | Chat | loyalty | - | —Skipped | — | — | — | Dec 17, 2025 | - |
| 51503275 | Loyalty points not posting | Solved | Normal | Carrie Koelpin | — | Mr. Lonie Hudson | Social | — | 1h | ⊘Not fired | — | — | — | Dec 12, 2025 | - |
| 53260982 | Refund not received | Closed | Normal | Carrie Koelpin | — |  Oscar O'Hara | Phone | damagedgift-card | 4d 13h | ●Responded | 7/11 | — | — | Dec 11, 2025 | Dec 23, 2025 |
| 64648168 | Wrong shade sent | Solved | Normal | Carrie Koelpin | — |  Mr. Eliza Gerhold IV | Chat | fragranceshippingshade-match | 16h | ○Sent, no reply | — | — | — | Dec 7, 2025 | - |
| 54630282 | Klarna / Afterpay split issue | Solved | Normal | Carrie Koelpin | — |  Faith Hilll | Chat | damagedsamples | 2d 10h | ○Sent, no reply | — | — | — | Dec 4, 2025 | - |
| 28095620 | Item authenticity concern | Open | Normal | Carrie Koelpin | — | Miss Amber Hintz Sr. | refund | - | —Skipped | — | — | — | Dec 2, 2025 | - | |
| 64011541 | Allergic reaction concern | Solved | Low | Carrie Koelpin | — |  Vilma Gusikowski | Chat | — | 10h | ●Responded | 5/5 | — | — | Nov 20, 2025 | - |
| 68720489 | Question about product ingredients | Solved | Normal | Carrie Koelpin | — | Chaz Renner | appfragrancebopis | 6h | ○Sent, no reply | — | — | — | Nov 15, 2025 | - | |
| 15476024 | App login problem | Solved | Normal | Carrie Koelpin | — | Julie Hodkiewicz | vip | 1d 6h | ○Sent, no reply | — | — | — | Nov 3, 2025 | - | |
| 49907665 | Cancel order request | Solved | Normal | Carrie Koelpin | — | Dr. Mandy McLaughlin | damaged | 2d 15h | ●Responded | 4/5 | — | — | Oct 25, 2025 | - | |
| 58442887 | Insider tier issue | Closed | Low | Carrie Koelpin | — |  Kip Schroeder IV | Phone | — | 1h | ○Sent, no reply | — | — | — | Oct 21, 2025 | Oct 24, 2025 |
| 62183647 | Discount code not working | Pending | Normal | Carrie Koelpin | — | Eula McKenzie | Social | refundgift-card | - | —Skipped | — | — | — | Oct 1, 2025 | - |
| 46857340 | Lost package follow-up | Closed | Normal | Carrie Koelpin | — | Oscar O'Hara | — | 2d 22h | ○Sent, no reply | — | — | — | Sep 16, 2025 | Sep 20, 2025 | |
| 39122587 | Return after 30-day window | Solved | Low | Carrie Koelpin | — |  Yazmin Jast | Chat | — | 17h | ●Responded | 4/5 | — | — | Sep 13, 2025 | - |
| 54493181 | Lost package follow-up | Solved | Low | Carrie Koelpin | — | Leonard Waters-Howell | Phone | gift-cardbopisshipping | 21h | ○Sent, no reply | — | — | — | Sep 12, 2025 | - |
| 05172495 | Discount code not working | Solved | High | Carrie Koelpin | — | Eula McKenzie | Chat | influencersamplesloyalty | 3h | ●Responded | 4/5 | — | — | Sep 11, 2025 | - |
| 20852819 | Missing samples in order | Solved | Normal | Carrie Koelpin | — | Vilma Gusikowski | bopis | 6h | ●Responded | 5/5 | — | — | Sep 10, 2025 | - | |
| 75000058 | Where is my order? | Solved | Normal | Carrie Koelpin | — | Kaela Friesen | fragrancerefundinfluencer | 10h | ○Sent, no reply | — | — | — | Sep 4, 2025 | - | |
| 47498779 | Order arrived damaged | Solved | High | Carrie Koelpin | — | Garth Dooley | Chat | — | 1h | ●Responded | 4/5 | — | — | Aug 12, 2025 | - |
| 33806833 | Question about product ingredients | Solved | Urgent | Carrie Koelpin | — | Tommy Kuvalis | bopis | 1h | ○Sent, no reply | — | — | — | Aug 2, 2025 | - | |
| 28486844 | Price match request | Closed | Normal | Carrie Koelpin | — |  Ignatius Cummerata | — | 5h | ○Sent, no reply | — | — | — | Aug 2, 2025 | Aug 8, 2025 | |
| 39229646 | Restock alert for backorder | Solved | Low | Carrie Koelpin | — | Garth Dooley | Phone | damagedloyalty | 1d 5h | ⊘Not fired | — | — | — | Jul 25, 2025 | - |
| 91168381 | Missing samples in order | Solved | High | Carrie Koelpin | — | Darryl Jacobi | Chat | refundfragranceapp | 3h | ○Sent, no reply | — | — | — | Jul 24, 2025 | - |
| 36897356 | Address change after shipping | Solved | Normal | Carrie Koelpin | — | Eula McKenzie | fragranceinfluencersamples | 2d 5h | ○Sent, no reply | — | — | — | Jul 24, 2025 | - | |
| 35504695 | Question about product ingredients | Solved | Normal | Carrie Koelpin | — | Ignatius Cummerata | Chat | wholesale | 4h | ○Sent, no reply | — | — | — | Jul 9, 2025 | - |
| 40065221 | Where is my order? | Solved | Normal | Carrie Koelpin | — | Chaz Renner | wholesale | 4h | ●Responded | 5/5 | — | — | Jul 4, 2025 | - | |
| 38838315 | Loyalty points not posting | Closed | High | Carrie Koelpin | — | Mr. Eliza Gerhold IV | Chat | gift-cardloyaltyvip | 21h | ⊘Not fired | — | — | — | Jul 1, 2025 | Jul 7, 2025 |
| 42905640 | Missing items in shipment | Solved | Normal | Carrie Koelpin | — | Faith Hilll | loyaltyreturnsshade-match | 15h | ○Sent, no reply | — | — | — | Jun 25, 2025 | - | |
| 94552747 | Lost package follow-up | Solved | Normal | Carrie Koelpin | — | Julie Hodkiewicz | Chat | refundloyalty | 2d 20h | ○Sent, no reply | — | — | — | Jun 19, 2025 | - |
| 83784989 | Wrong shade sent | Solved | Low | Carrie Koelpin | — | Kaela Friesen | returnsgift-cardbopis | 16h | ●Responded | 9/11 | — | — | Jun 4, 2025 | - | |
| 21387451 | Missing samples in order | Solved | High | Carrie Koelpin | — | Mr. Eliza Gerhold IV | influencer | 2d 8h | ○Sent, no reply | — | — | — | May 30, 2025 | - | |
| 49752088 | Store experience feedback | Solved | Normal | Carrie Koelpin | — | Kaela Friesen | influencerbopis | 6h | ●Responded | 4/5 | — | — | May 29, 2025 | - |