Danielle Kshlerin
gretchen.casper75@yahoo.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 62836149Item authenticity concern | Danielle Kshlerin |  Steve O'Conner | May 19, 2026, 3:14 PM |
| 2/5 | Felt like I was talking to a script. Same response three times. | 39995040Influencer code not working | Danielle Kshlerin |  Garth Dooley | May 9, 2026, 1:11 AM |
| 1/5 | Faster customer service response times. | 66739881Order arrived damaged | Danielle Kshlerin |  Mr. Cade Senger | May 1, 2026, 2:15 AM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 24665677Lost package follow-up | Danielle Kshlerin |  Eula McKenzie | Apr 18, 2026, 8:20 PM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 85838184Birthday gift not received | Danielle Kshlerin |  Jacklyn Dare | Apr 5, 2026, 5:07 AM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 88268136Foundation match help | Danielle Kshlerin |  Faith Hilll | Mar 9, 2026, 7:35 AM |
| 5/5 | Add more clean / fragrance-free filters. | 23747483Refund not received | Danielle Kshlerin |  Oscar O'Hara | Mar 7, 2026, 6:47 PM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 24224356Influencer code not working | Danielle Kshlerin |  Amely Pacocha | Feb 11, 2026, 11:57 AM |
| 5/5 | Helpful self-service flow handled everything without me needing to chat. | 64634474Missing samples in order | Danielle Kshlerin |  Katrina Johns | Jan 5, 2026, 4:15 PM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 44557911Cancel subscription / Auto-replenish | Danielle Kshlerin |  Kip Schroeder IV | Oct 17, 2025, 3:40 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 84500627Restock alert for backorder | Danielle Kshlerin | Katrina Johns | Jul 19, 2025, 10:55 AM |
| 5/5 | Their chatbot actually solved my problem before a human was needed. | 14918863Question about product ingredients | Danielle Kshlerin |  Ignatius Cummerata | Jul 16, 2025, 1:48 AM |
| 4/5 | Quick resolution, only had to enter the order number twice. | 93236726Allergic reaction concern | Danielle Kshlerin |  Mr. Lonie Hudson | Jun 1, 2025, 5:56 AM |