Carol Baumbach
samantha40@hotmail.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 9/11 | Big fan. Their customer service has saved me more than once. | 19357213Birthday gift not received | Carol Baumbach |  Vilma Gusikowski | May 20, 2026, 6:12 AM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 63782179Lost package follow-up | Carol Baumbach |  Mr. Cade Senger | Mar 14, 2026, 3:59 PM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 05899814Insider tier issue | Carol Baumbach |  Kaela Friesen | Feb 21, 2026, 11:51 PM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 00546345Price match request | Carol Baumbach |  Oscar O'Hara | Jan 15, 2026, 4:11 PM |
| 4/5 | Resolved fine. Agent had to look up my purchase, took a minute. | 21006097Store experience feedback | Carol Baumbach |  Steve O'Conner | Jan 10, 2026, 5:09 PM |
| 4/5 | Pretty smooth. One step required a follow-up email. | 96290676Order arrived damaged | Carol Baumbach |  Jacklyn Dare | Dec 31, 2025, 11:50 AM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 67810234App crashes at checkout | Carol Baumbach | Oscar O'Hara | Dec 28, 2025, 11:05 PM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 95644000Missing items in shipment | Carol Baumbach | Kaela Friesen | Dec 26, 2025, 7:47 PM |
| 5/5 | Tapped through the app and had my replacement on the way in 30 seconds. | 16739096Influencer code not working | Carol Baumbach |  Eula McKenzie | Oct 16, 2025, 7:31 AM |
| 3/5 | More inclusive shade ranges would be huge. | 98938302Birthday gift not received | Carol Baumbach |  Chaz Renner | Sep 28, 2025, 1:06 AM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 89289606Where is my order? | Carol Baumbach | Vilma Gusikowski | Sep 21, 2025, 12:39 AM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 87362482Pro discount enrollment | Carol Baumbach |  Lily Raynor | Aug 29, 2025, 4:31 PM |
| 5/5 | Got my Insider perks set up in under a minute. | 37728563Address change after shipping | Carol Baumbach |  Mr. Skyla Trantow | Jul 30, 2025, 11:54 PM |
| 2/5 | The refund still hasn't been processed and it's been two weeks. | 50828315Influencer code not working | Carol Baumbach |  Yazmin Jast | Jul 3, 2025, 10:56 AM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 97209365Wrong shade sent | Carol Baumbach |  Amely Pacocha | May 26, 2025, 10:24 PM |