Carol Baumbach
samantha40@hotmail.com
Showing 1 - 47 of 47
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51855639 | Wholesale order question | Closed | Normal | Carol Baumbach | — |  Mr. Eliza Gerhold IV | Chat | returns | 13h | ⊘Not fired | — | — | — | May 18, 2026 | May 25, 2026 |
| 19357213 | Birthday gift not received | Closed | High | Carol Baumbach | — |  Vilma Gusikowski | vipfragrance | 1h | ●Responded | 9/11 | — | — | May 18, 2026 | May 24, 2026 | |
| 90312535 | Missing items in shipment | Closed | Normal | Carol Baumbach | — |  Mr. Skyla Trantow | — | 1h | ○Sent, no reply | — | — | — | May 6, 2026 | May 12, 2026 | |
| 68534420 | Influencer code not working | Solved | Normal | Carol Baumbach | — |  Mr. Lonie Hudson | — | 5h | ○Sent, no reply | — | — | — | May 1, 2026 | - | |
| 11111768 | Pro discount enrollment | Solved | Normal | Carol Baumbach | — |  Dr. Mandy McLaughlin | Chat | — | 5h | ⊘Not fired | — | — | — | Apr 3, 2026 | - |
| 24173930 | Refund not received | Solved | Normal | Carol Baumbach | — | Vilma Gusikowski | loyaltywholesale | 6h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - | |
| 92047433 | App login problem | Solved | Normal | Carol Baumbach | — | Vilma Gusikowski | Chat | wholesale | 6h | ○Sent, no reply | — | — | — | Mar 30, 2026 | - |
| 84069414 | Store experience feedback | Pending | Low | Carol Baumbach | — |  Miss Amber Hintz Sr. | Chat | wholesaleinfluencer | - | —Skipped | — | — | — | Mar 23, 2026 | - |
| 60646316 | Restock alert for backorder | Closed | Normal | Carol Baumbach | — |  Oscar O'Hara | refundsamples | 15h | ○Sent, no reply | — | — | — | Mar 21, 2026 | Mar 25, 2026 | |
| 63782179 | Lost package follow-up | Solved | Normal | Carol Baumbach | — |  Mr. Cade Senger | influencerloyaltyreturns | 10h | ●Responded | 5/5 | — | — | Mar 13, 2026 | - | |
| 05899814 | Insider tier issue | Closed | Normal | Carol Baumbach | — |  Kaela Friesen | Chat | — | 1h | ●Responded | 5/5 | — | — | Feb 21, 2026 | Feb 23, 2026 |
| 16774883 | Birthday gift not received | Closed | High | Carol Baumbach | — | Oscar O'Hara | Chat | — | 1d 6h | ○Sent, no reply | — | — | — | Feb 10, 2026 | Feb 14, 2026 |
| 38996692 | Insider tier issue | Solved | Normal | Carol Baumbach | — | Kaela Friesen | Social | fragrancereturnsloyalty | 1d 18h | ⊘Not fired | — | — | — | Feb 8, 2026 | - |
| 00546345 | Price match request | Closed | Normal | Carol Baumbach | — | Oscar O'Hara | — | 1h | ●Responded | 10/11 | — | — | Jan 15, 2026 | Jan 19, 2026 | |
| 21006097 | Store experience feedback | Solved | Normal | Carol Baumbach | — |  Steve O'Conner | samplesfragrancedamaged | 4h | ●Responded | 4/5 | — | — | Jan 9, 2026 | - | |
| 24592307 | Allergic reaction concern | Closed | Normal | Carol Baumbach | — | Mr. Lonie Hudson | wholesalegift-cardshade-match | 12h | ○Sent, no reply | — | — | — | Jan 6, 2026 | Jan 14, 2026 | |
| 09938314 | BOPIS pickup not ready | Solved | Normal | Carol Baumbach | — |  Tommy Kuvalis | Chat | — | 1h | ○Sent, no reply | — | — | — | Dec 30, 2025 | - |
| 96290676 | Order arrived damaged | Closed | Low | Carol Baumbach | — |  Jacklyn Dare | damagedrefund | 21h | ●Responded | 4/5 | — | — | Dec 29, 2025 | Jan 3, 2026 | |
| 99802445 | Foundation match help | Solved | High | Carol Baumbach | — | Mr. Lonie Hudson | influencersamples | 2h | ○Sent, no reply | — | — | — | Dec 27, 2025 | - | |
| 67810234 | App crashes at checkout | Solved | Normal | Carol Baumbach | — | Oscar O'Hara | — | 4h | ●Responded | 5/5 | — | — | Dec 27, 2025 | - | |
| 95644000 | Missing items in shipment | Solved | Normal | Carol Baumbach | — | Kaela Friesen | samples | 1d 7h | ●Responded | 4/5 | — | — | Dec 23, 2025 | - | |
| 99858315 | Klarna / Afterpay split issue | Solved | Normal | Carol Baumbach | — | Mr. Lonie Hudson | Phone | — | 9h | ○Sent, no reply | — | — | — | Nov 6, 2025 | - |
| 04481235 | Loyalty points not posting | Pending | Normal | Carol Baumbach | — | Mr. Lonie Hudson | Chat | returns | - | —Skipped | — | — | — | Oct 22, 2025 | - |
| 16739096 | Influencer code not working | Solved | Low | Carol Baumbach | — |  Eula McKenzie | vipappreturns | 4h | ●Responded | 5/5 | — | — | Oct 14, 2025 | - | |
| 98938302 | Birthday gift not received | Solved | Normal | Carol Baumbach | — |  Chaz Renner | Chat | — | 21h | ●Responded | 3/5 | — | — | Sep 25, 2025 | - |
| 85411045 | Lost package follow-up | Pending | Low | Carol Baumbach | — |  Ignatius Cummerata | samplesfragrance | - | —Skipped | — | — | — | Sep 25, 2025 | - | |
| 70051106 | BOPIS order cancelled at store | Closed | Normal | Carol Baumbach | — | Mr. Eliza Gerhold IV | Social | influencer | 1d 3h | ⊘Not fired | — | — | — | Sep 22, 2025 | Sep 24, 2025 |
| 57270818 | Lost package follow-up | Closed | High | Carol Baumbach | — |  Amely Pacocha | Chat | fragranceapp | 22h | ○Sent, no reply | — | — | — | Sep 19, 2025 | Sep 27, 2025 |
| 89289606 | Where is my order? | Solved | High | Carol Baumbach | — | Vilma Gusikowski | Phone | samples | 1d | ●Responded | 5/5 | — | — | Sep 18, 2025 | - |
| 46446864 | Refund not received | Closed | High | Carol Baumbach | — | Tommy Kuvalis | Social | vip | 5h | ⊘Not fired | — | — | — | Sep 3, 2025 | Sep 4, 2025 |
| 05292532 | App crashes at checkout | Solved | High | Carol Baumbach | — |  Yazmin Jast | apployaltyreturns | 1h | ⊘Not fired | — | — | — | Sep 1, 2025 | - | |
| 64022169 | Cancel order request | Solved | Low | Carol Baumbach | — |  Kip Schroeder IV | Chat | — | 7d 17h | ○Sent, no reply | — | — | — | Aug 30, 2025 | - |
| 87362482 | Pro discount enrollment | Closed | Normal | Carol Baumbach | — |  Lily Raynor | — | 16h | ●Responded | 4/5 | — | — | Aug 28, 2025 | Sep 2, 2025 | |
| 39607522 | Return after 30-day window | Solved | Normal | Carol Baumbach | — | Mr. Lonie Hudson | influencerbopissamples | 2h | ○Sent, no reply | — | — | — | Aug 27, 2025 | - | |
| 80555691 | Birthday gift not received | Solved | Normal | Carol Baumbach | — | Yazmin Jast | shippingreturns | 7h | ⊘Not fired | — | — | — | Aug 23, 2025 | - | |
| 59917271 | Question about product ingredients | Solved | Normal | Carol Baumbach | — | Dr. Mandy McLaughlin | Chat | samples | 2d 5h | ○Sent, no reply | — | — | — | Aug 14, 2025 | - |
| 37728563 | Address change after shipping | Solved | Normal | Carol Baumbach | — | Mr. Skyla Trantow | damaged | 22h | ●Responded | 5/5 | — | — | Jul 29, 2025 | - | |
| 99874995 | Foundation match help | Closed | Low | Carol Baumbach | — |  Julie Hodkiewicz | Phone | shade-matchshippingrefund | 2h | ○Sent, no reply | — | — | — | Jul 25, 2025 | Jul 28, 2025 |
| 96403671 | Refund not received | Closed | Low | Carol Baumbach | — |  Katrina Johns | Chat | — | 2h | ○Sent, no reply | — | — | — | Jul 21, 2025 | Jul 22, 2025 |
| 02679254 | App crashes at checkout | Solved | Normal | Carol Baumbach | — | Oscar O'Hara | wholesale | 4h | ○Sent, no reply | — | — | — | Jul 10, 2025 | - | |
| 50828315 | Influencer code not working | Closed | Normal | Carol Baumbach | — | Yazmin Jast | Chat | refundinfluencer | 1h | ●Responded | 2/5 | — | — | Jul 1, 2025 | Jul 2, 2025 |
| 90093619 | Restock alert for backorder | Solved | High | Carol Baumbach | — | Yazmin Jast | — | 11h | ⊘Not fired | — | — | — | Jul 1, 2025 | - | |
| 34420654 | Birthday gift not received | Solved | Normal | Carol Baumbach | — |  Darryl Jacobi | Chat | gift-cardapp | 2h | ○Sent, no reply | — | — | — | Jun 24, 2025 | - |
| 25709074 | Allergic reaction concern | Pending | Normal | Carol Baumbach | — | Mr. Skyla Trantow | Chat | fragrancereturnsvip | - | —Skipped | — | — | — | Jun 20, 2025 | - |
| 89432305 | Allergic reaction concern | Solved | High | Carol Baumbach | — |  Leonard Waters-Howell | Chat | — | 2d 6h | ○Sent, no reply | — | — | — | Jun 17, 2025 | - |
| 98765641 | Shipping cost question | Closed | Normal | Carol Baumbach | — | Leonard Waters-Howell | damagedshade-matchreturns | 11h | ○Sent, no reply | — | — | — | May 24, 2025 | May 28, 2025 | |
| 97209365 | Wrong shade sent | Solved | Normal | Carol Baumbach | — | Amely Pacocha | returnsrefund | 1d 12h | ●Responded | 4/5 | — | — | May 24, 2025 | - |