Haleigh Kling
luis30@hotmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 16332502Influencer code not working | Haleigh Kling |  Steve O'Conner | May 19, 2026, 5:46 PM |
| 5/5 | Helpful self-service flow handled everything without me needing to chat. | 99461634Missing samples in order | Haleigh Kling |  Kip Schroeder IV | May 6, 2026, 8:55 PM |
| 5/5 | The personalization quiz is genuinely helpful, not just a marketing gimmick. | 72069167Wrong shade sent | Haleigh Kling |  Oscar O'Hara | Apr 23, 2026, 3:50 PM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 98147729Refund not received | Haleigh Kling |  Yazmin Jast | Apr 19, 2026, 2:40 PM |
| 3/5 | Issue resolved. Process felt clunky on their end. | 02549232Missing samples in order | Haleigh Kling |  Vilma Gusikowski | Feb 3, 2026, 12:18 PM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 16931354Restock alert for backorder | Haleigh Kling |  Amely Pacocha | Jan 15, 2026, 1:14 PM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 17390307Cancel subscription / Auto-replenish | Haleigh Kling |  Chaz Renner | Nov 27, 2025, 1:43 AM |
| 1/5 | Lost my package, refused to refund or reship. I'm done with this brand. | 59805874Wrong shade sent | Haleigh Kling | Steve O'Conner | Nov 8, 2025, 5:46 PM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 51341514Missing samples in order | Haleigh Kling |  Kaela Friesen | Sep 17, 2025, 6:36 AM |
| 5/5 | Best welcome experience I've had from any beauty brand. | 89121107Return after 30-day window | Haleigh Kling | Oscar O'Hara | Jun 21, 2025, 7:23 PM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 78938583Gift card balance question | Haleigh Kling |  Leonard Waters-Howell | May 31, 2025, 12:30 AM |