Lauren Bergnaum
marlee54@hotmail.com
Showing 1 - 18 of 18
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 36535523Cancel order request | Lauren Bergnaum |  Kaela Friesen | May 24, 2026, 10:35 AM |
| 9/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 88405913Foundation match help | Lauren Bergnaum |  Mr. Eliza Gerhold IV | May 2, 2026, 11:57 AM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 58077186App crashes at checkout | Lauren Bergnaum |  Steve O'Conner | Apr 17, 2026, 4:36 AM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 37230570Store experience feedback | Lauren Bergnaum |  Mr. Cade Senger | Apr 16, 2026, 6:58 PM |
| 5/5 | Faster shipping would make me shop here exclusively. | 08633948Store experience feedback | Lauren Bergnaum |  Garth Dooley | Apr 9, 2026, 2:30 PM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 14549975Wholesale order question | Lauren Bergnaum |  Miss Amber Hintz Sr. | Feb 1, 2026, 3:48 AM |
| 5/5 | Their chatbot actually solved my problem before a human was needed. | 33293858Shipping cost question | Lauren Bergnaum |  Kip Schroeder IV | Jan 21, 2026, 4:19 AM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 04266506Loyalty points not posting | Lauren Bergnaum |  Dr. Mandy McLaughlin | Dec 27, 2025, 4:44 PM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 12569032App crashes at checkout | Lauren Bergnaum |  Oscar O'Hara | Dec 11, 2025, 12:54 PM |
| 3/5 | Onboarding was fine. Not memorable in either direction. | 99273644Pro discount enrollment | Lauren Bergnaum |  Leonard Waters-Howell | Dec 5, 2025, 11:20 PM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 74714620Klarna / Afterpay split issue | Lauren Bergnaum | Mr. Cade Senger | Nov 12, 2025, 8:39 PM |
| 3/5 | Resolved but only after I escalated. Should not have taken that long. | 34210077Klarna / Afterpay split issue | Lauren Bergnaum |  Tommy Kuvalis | Nov 7, 2025, 3:18 AM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 84608928App login problem | Lauren Bergnaum |  Yazmin Jast | Sep 27, 2025, 7:27 PM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 87472724Return after 30-day window | Lauren Bergnaum |  Chaz Renner | Sep 14, 2025, 12:37 PM |
| 7/11 | Decent enough. The app has bugs sometimes. | 13315461Influencer code not working | Lauren Bergnaum |  Darryl Jacobi | Aug 28, 2025, 2:37 AM |
| 4/5 | Refund process was straightforward, just took a beat to find the right link. | 00779054Question about product ingredients | Lauren Bergnaum | Oscar O'Hara | Aug 27, 2025, 11:37 AM |
| 2/5 | Got brushed off when I asked about the damaged shipment. | 13916272Foundation match help | Lauren Bergnaum | Miss Amber Hintz Sr. | Aug 11, 2025, 7:20 AM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 96672181Item authenticity concern | Lauren Bergnaum |  Amely Pacocha | Jul 16, 2025, 6:10 PM |