Lauren Bergnaum
marlee54@hotmail.com
Showing 1 - 47 of 47
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36535523 | Cancel order request | Solved | Low | Lauren Bergnaum | — |  Kaela Friesen | Chat | shipping | 1h | ●Responded | 10/11 | — | — | May 22, 2026 | - |
| 23708330 | App crashes at checkout | Solved | Normal | Lauren Bergnaum | — |  Kip Schroeder IV | app | 1d 5h | ⊘Not fired | — | — | — | May 19, 2026 | - | |
| 61885691 | Item authenticity concern | Solved | Normal | Lauren Bergnaum | — |  Leonard Waters-Howell | wholesalebopisshade-match | 18h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 91038316 | Missing items in shipment | Solved | High | Lauren Bergnaum | — |  Vilma Gusikowski | Phone | — | 19h | ⊘Not fired | — | — | — | May 14, 2026 | - |
| 88405913 | Foundation match help | Solved | High | Lauren Bergnaum | — |  Mr. Eliza Gerhold IV | bopis | 6h | ●Responded | 9/11 | — | — | May 1, 2026 | - | |
| 58077186 | App crashes at checkout | Solved | Normal | Lauren Bergnaum | — |  Steve O'Conner | Chat | shippinginfluencershade-match | 6h | ●Responded | 5/5 | — | — | Apr 16, 2026 | - |
| 37230570 | Store experience feedback | Solved | Normal | Lauren Bergnaum | — |  Mr. Cade Senger | returnsloyaltyapp | 18h | ●Responded | 5/5 | — | — | Apr 15, 2026 | - | |
| 77685249 | Cancel subscription / Auto-replenish | Closed | High | Lauren Bergnaum | — |  Darryl Jacobi | wholesaledamaged | 4h | ○Sent, no reply | — | — | — | Apr 13, 2026 | Apr 19, 2026 | |
| 08633948 | Store experience feedback | Closed | Normal | Lauren Bergnaum | — |  Garth Dooley | Chat | — | 18h | ●Responded | 5/5 | — | — | Apr 8, 2026 | Apr 10, 2026 |
| 41382665 | Order arrived damaged | Solved | Normal | Lauren Bergnaum | — |  Yazmin Jast | influencerrefundfragrance | 3h | ○Sent, no reply | — | — | — | Mar 30, 2026 | - | |
| 26534362 | Price match request | Closed | Normal | Lauren Bergnaum | — |  Mr. Lonie Hudson | Chat | shade-matchsamplesvip | 5h | ○Sent, no reply | — | — | — | Mar 23, 2026 | Mar 28, 2026 |
| 08996198 | Loyalty points not posting | Pending | Low | Lauren Bergnaum | — |  Chaz Renner | Social | — | - | —Skipped | — | — | — | Mar 19, 2026 | - |
| 56871353 | Price match request | Closed | Low | Lauren Bergnaum | — |  Miss Amber Hintz Sr. | samples | 11h | ○Sent, no reply | — | — | — | Mar 10, 2026 | Mar 13, 2026 | |
| 29386994 | Pro discount enrollment | Solved | Normal | Lauren Bergnaum | — | Chaz Renner | — | 5h | ○Sent, no reply | — | — | — | Mar 7, 2026 | - | |
| 32653191 | Restock alert for backorder | Closed | Normal | Lauren Bergnaum | — | Kip Schroeder IV | gift-card | 14h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Mar 1, 2026 | |
| 19193629 | Lost package follow-up | Closed | High | Lauren Bergnaum | — | Garth Dooley | Chat | fragrancevipsamples | 5h | ○Sent, no reply | — | — | — | Feb 23, 2026 | Mar 2, 2026 |
| 39486555 | Cancel order request | Solved | Normal | Lauren Bergnaum | — |  Julie Hodkiewicz | Chat | fragranceapp | 1d | ○Sent, no reply | — | — | — | Jan 31, 2026 | - |
| 14549975 | Wholesale order question | Solved | Low | Lauren Bergnaum | — | Miss Amber Hintz Sr. | — | 6h | ●Responded | 10/11 | — | — | Jan 30, 2026 | - | |
| 36868185 | Klarna / Afterpay split issue | Open | Normal | Lauren Bergnaum | — | Kaela Friesen | shade-matchgift-card | - | —Skipped | — | — | — | Jan 23, 2026 | - | |
| 33293858 | Shipping cost question | Solved | Low | Lauren Bergnaum | — | Kip Schroeder IV | Chat | — | 4h | ●Responded | 5/5 | — | — | Jan 19, 2026 | - |
| 80980582 | Cancel order request | Solved | Normal | Lauren Bergnaum | — | Julie Hodkiewicz | bopis | 6h | ○Sent, no reply | — | — | — | Dec 26, 2025 | - | |
| 04266506 | Loyalty points not posting | Solved | Normal | Lauren Bergnaum | — |  Dr. Mandy McLaughlin | bopis | 4h | ●Responded | 5/5 | — | — | Dec 25, 2025 | - | |
| 07542665 | Store experience feedback | Solved | Normal | Lauren Bergnaum | — | Leonard Waters-Howell | — | 1d 19h | ○Sent, no reply | — | — | — | Dec 19, 2025 | - | |
| 12569032 | App crashes at checkout | Solved | Normal | Lauren Bergnaum | — |  Oscar O'Hara | gift-card | 2d 19h | ●Responded | 4/5 | — | — | Dec 7, 2025 | - | |
| 51938254 | Lost package follow-up | Closed | Low | Lauren Bergnaum | — | Kaela Friesen | — | 17h | ○Sent, no reply | — | — | — | Dec 6, 2025 | Dec 10, 2025 | |
| 99273644 | Pro discount enrollment | Closed | Normal | Lauren Bergnaum | — | Leonard Waters-Howell | Chat | — | 6h | ●Responded | 3/5 | — | — | Dec 5, 2025 | Dec 6, 2025 |
| 89664406 | Shipping cost question | Solved | Normal | Lauren Bergnaum | — | Yazmin Jast | Chat | shippingappinfluencer | 10h | ⊘Not fired | — | — | — | Nov 20, 2025 | - |
| 71091950 | Order arrived damaged | Solved | Normal | Lauren Bergnaum | — |  Mr. Skyla Trantow | vipfragrancewholesale | 2d 17h | ⊘Not fired | — | — | — | Nov 14, 2025 | - | |
| 74714620 | Klarna / Afterpay split issue | Closed | Urgent | Lauren Bergnaum | — | Mr. Cade Senger | gift-card | 1d 10h | ●Responded | 3/5 | — | — | Nov 9, 2025 | Nov 18, 2025 | |
| 34210077 | Klarna / Afterpay split issue | Closed | Low | Lauren Bergnaum | — |  Tommy Kuvalis | bopiswholesaleapp | 1d 21h | ●Responded | 3/5 | — | — | Nov 4, 2025 | Nov 13, 2025 | |
| 84608928 | App login problem | Closed | Normal | Lauren Bergnaum | — | Yazmin Jast | Chat | fragrancerefundinfluencer | 6h | ●Responded | 5/5 | — | — | Sep 26, 2025 | Oct 1, 2025 |
| 38259990 | App login problem | Closed | High | Lauren Bergnaum | — | Kaela Friesen | Chat | — | 1h | ○Sent, no reply | — | — | — | Sep 24, 2025 | Sep 29, 2025 |
| 31758409 | Where is my order? | Solved | Normal | Lauren Bergnaum | — | Vilma Gusikowski | Chat | refundgift-card | 1d 2h | ○Sent, no reply | — | — | — | Sep 18, 2025 | - |
| 87472724 | Return after 30-day window | Solved | Normal | Lauren Bergnaum | — | Chaz Renner | Chat | influencerloyaltyshipping | 18h | ●Responded | 4/5 | — | — | Sep 12, 2025 | - |
| 00779054 | Question about product ingredients | Closed | Normal | Lauren Bergnaum | — | Oscar O'Hara | Chat | — | 9h | ●Responded | 4/5 | — | — | Aug 26, 2025 | Sep 1, 2025 |
| 47432783 | Gift card balance question | Pending | Normal | Lauren Bergnaum | — | Miss Amber Hintz Sr. | apployalty | - | —Skipped | — | — | — | Aug 26, 2025 | - | |
| 13315461 | Influencer code not working | Solved | Normal | Lauren Bergnaum | — | Darryl Jacobi | fragrancegift-card | 1d 10h | ●Responded | 7/11 | — | — | Aug 25, 2025 | - | |
| 28539376 | Birthday gift not received | Open | Low | Lauren Bergnaum | — | Julie Hodkiewicz | — | - | —Skipped | — | — | — | Aug 12, 2025 | - | |
| 13916272 | Foundation match help | Solved | Normal | Lauren Bergnaum | — | Miss Amber Hintz Sr. | Chat | influencerfragrance | 22h | ●Responded | 2/5 | — | — | Aug 8, 2025 | - |
| 32713151 | App crashes at checkout | Solved | High | Lauren Bergnaum | — | Mr. Eliza Gerhold IV | Chat | influencergift-cardreturns | 17h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - |
| 32760613 | BOPIS order cancelled at store | Closed | High | Lauren Bergnaum | — | Julie Hodkiewicz | viployaltydamaged | 22h | ○Sent, no reply | — | — | — | Jul 22, 2025 | Jul 28, 2025 | |
| 54622671 | Influencer code not working | Solved | Normal | Lauren Bergnaum | — | Oscar O'Hara | influencer | 5h | ○Sent, no reply | — | — | — | Jul 17, 2025 | - | |
| 14924361 | Discount code not working | Solved | Normal | Lauren Bergnaum | — |  Faith Hilll | vipshipping | 6h | ⊘Not fired | — | — | — | Jul 16, 2025 | - | |
| 96672181 | Item authenticity concern | Solved | Normal | Lauren Bergnaum | — |  Amely Pacocha | wholesale | 23h | ●Responded | 5/5 | — | — | Jul 15, 2025 | - | |
| 33589543 | Cancel subscription / Auto-replenish | Closed | Normal | Lauren Bergnaum | — | Mr. Cade Senger | bopis | 2d 9h | ○Sent, no reply | — | — | — | Jul 3, 2025 | Jul 10, 2025 | |
| 34093171 | Klarna / Afterpay split issue | Closed | Normal | Lauren Bergnaum | — | Kip Schroeder IV | Chat | bopisreturnsshade-match | 4h | ○Sent, no reply | — | — | — | Jun 3, 2025 | Jun 7, 2025 |
| 47459838 | Shipping cost question | Pending | Normal | Lauren Bergnaum | — |  Lily Raynor | Chat | shippingdamaged | - | —Skipped | — | — | — | May 22, 2025 | - |